How to Fix Your Nest Thermostat When it Won’t Respond

If you have a Nest Thermostat you may have heard about the recent problems and may be living in fear of being left without heat in the dead of winter. 

But fear no more! 

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much? 

For complete instructions, please visit Nest Support page. For a more basic overview, keep on reading: 

Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to resolve the problem and get it up and working again. 

Symptoms of this problem include the following: 

  • The thermostat being offline in the Nest App and disconnected from Wi-Fi 
  • The thermostat tells you the battery is low and it needs to turn off 
  • The thermostat’s animations are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding HVAC system(s) 

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer. 

PLEASE READ: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest Support says don’t do it, LISTEN TO THEM.) 

After about 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the thermostat has turned on while plugged in, shut it down and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to complete charging. After about 60 minutes of charging, unplug the Nest Thermostat and reattach it to its base. 

You should be ready to rock at this point, but  you can’t get it to work and want to swap your thermostat, you can read our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating, Air Conditioning & Plumbing installed your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. 

And if you have another error, such as a warning from Nest that your furnace is shutting down, then your thermostat may not be the problem at all. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your hvac.  

Also, do not let this issue worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is really saving money for you every day. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings daily, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.