How to Troubleshoot Honeywell Thermostat Errors

Honeywell is one of the leading thermostat manufacturers, and we proudly install them on a usual basis in the U.S.. They’re durable and reliable. Plus, Honeywell is regularly updating its technology, resulting in more features for your home.

Nevertheless, each thermostat can have issues once in awhile. Due to this, we’ve compiled this valuable handbook to go over troubleshooting. While Honeywell thermostat troubleshooting problems are rare, they do pop up.

While you can often repair most thermostat issues by yourself, they sometimes need Expert help. Our HVAC Experts are available to help when you need us. We’re only a call away at 866-397-3787.

Let’s start the process by figuring out what model of thermostat your home has.

What Type of Thermostat Do I Have?

There are three models of thermostats:

    • Manual—This is the classic dial-shaped thermostat. You won’t experience error codes with this kind, but it’s also the least efficient for lowering heating and cooling expenses.
    • Programmable—This thermostat includes a digital screen and arrows you use to determine your desired temperature. You can also choose daily programs to decrease the temperature when you’re away and increase it when you get back.
    • Smart—You won’t have to set any programs on this thermostat, as it picks up on your day. It instinctively adjusts the temperature when you or loved ones are out and about to help you save on heating and cooling expenses. You can also adjust the temperature anywhere using your phone or other Wi-Fi-enabled device.

As you know many technologically advanced products, there are regular malfunctions that may take place. Most of these troubles don’t require Expert support and are simple to fix by yourself.

Common Honeywell Thermostat Troubleshooting Errors

Each Honeywell thermostat has a unique group of codes that correspond to the troubles that take place.

Think how uncomplicated it can be to repair a computer by restarting it. Many times, diagnosing a thermostat can be just as simple.

Here is a listing the most encountered Honeywell thermostat problems. These are applicable to the following programmable thermostats:

Display is Blank

If the display is clear on your programmable thermostat, you could need to get new batteries. If that doesn’t take care of the trouble or you have a smart thermostat, there might be a wiring issue.

Next, you should make sure the power is on for your furnace or air handler. Confirm the switch by the indoor system is in the “on” position.

Also, you should confirm all furnace cabinet or air handler doors/panels are tightly secured.

A loose panel may trip the safety switch, which stops power to the equipment.

Less frequently, a blank screen might indicate you should replace your thermostat.

Comfort Equipment Won’t Turn On

Ensure that your thermostat is set to “cool” or “heat,” not “off.”

In the summer, verify you schedule the thermostat lower than the room temperature. When it’s cold, confirm it’s higher. This sounds goofy, but we’ve seen it take place lots of times.

Ensure the power switch near your indoor equipment is in the “on” position. You should also check the cabinet doors or panels are closed on your furnace cabinet or air handler. An open panel can activate the safety switch, diverting electricity to the equipment.

Unit still won’t turn on? Confirm circuit breakers haven’t flipped and that your HVAC system isn’t displaying error codes.

“Cool On” or “Heat On” is Flickering

First, confirm your thermostat is switched to “cool” or “heat.”

Then, check it’s calling for the correct system to run. This is usually indicated by “cool on,” “heat on” or an illustration.

If these words or the illustration is blinking, your thermostat is in a five-minute delay mode. This feature stops your equipment from damaging short cycling. This can occur if you lose electricity.

Honeywell Thermostat-Specific Error Codes

Honeywell Lyric™ T5 Wi-Fi (RCHT8612WF/RCHT9510WFW)

    • 164—Heat pump needs service. Call Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 168—Wi-Fi radio error. Call Lyric technical support at 800-633-3991. 170—Internal memory error. Call Lyric technical support at 800-633-3991.
    • 171—Set date and time. Finish these settings so scheduling can run.
    • 173—Thermostat temperature sensor error. Reach Lyric technical support at 800-633-3991.
    • 175—AC power resumed. No action necessary.
    • 181/182—Replace air filter. Clear the thermostat by touching “dismiss” after adding a fresh filter.
    • 184—Install a new humidifier pad. Clear the screen by touching “dismiss” after putting in a clean pad filter.
    • 185—Install a new dehumidifier filter. Clear the screen by touching “dismiss” after installing a clean filter.
    • 187—Rinse or put in a new ventilator filter. Clear the display by touching “dismiss” after putting in a fresh filter.
    • 188/189—Get a new UV bulb. Contact Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 210—Register online for exterior temperature. Download the Lyric app to finish this step and ensure proper thermostat operation.
    • 388—Register online for remote access and outdoor temperature. Download the Lyric app to finish this step and ensure accurate thermostat operation.
    • 399—No Internet. Verify your network settings.
    • 400—No Wi-Fi signal. Wait for the thermostat to reconnect or pick new Wi-Fi network.
    • 508—Wi-Fi not configured. Download the Lyric app and follow the steps to link your thermostat.

For more information, see this thermostat’s user manual.

Honeywell T6 Pro Smart Programmable Thermostat (TH411OU2005)

    • 164—Heat pump must be serviced service. Reach Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 168—Wi-Fi radio error. Contact Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for assistance.
    • 170—Internal memory error. Reach Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for support.
    • 171—Set date and time. Finish these settings so scheduling can work.
    • 173—Thermostat temperature sensor error. Reach Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 175—AC power reconnected. No action necessary.
    • 177—Indoor temperature sensor error. Contact Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for assistance.
    • 178—Outdoor temperature sensor error. Call Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 181/182—Get a new air filter. Clear the screen by touching “dismiss” after adding a fresh filter.
    • 183—Rinse humidifier tank and replace water filter. Clear the screen by touching “dismiss” after doing these procedures.
    • 184—Install a new humidifier pad. Clear the monitor by tapping “dismiss” after getting a new pad filter.
    • 185—Replace dehumidifier filter. Clear the thermostat by touching “dismiss” after installing a fresh filter.
    • 186—Wash ventilator core. Clear the screen by touching “dismiss” after doing this task.
    • 187—Wash or replace ventilator filter. Clear the display by tapping “dismiss” after installing a new filter.
    • 188/189—Install a new UV bulb. Reach Service Experts Heating, Air Conditioning & Plumbing at 866-397-3787 for help.
    • 210—Register online for outside temperature. Use the Lyric app to do this step and ensure proper thermostat operation.
    • 388—Register online for remote access and outdoor temperature. Download the Lyric app to complete this step and ensure accurate thermostat operation.
    • 399—No Internet. Check your network settings.
    • 400—No Wi-Fi signal. Wait for the thermostat to reconnect or choose new Wi-Fi network.
    • 508—Wi-Fi not connected. Get the Lyric app and follow the procedures to connect your thermostat.

For more specifics, see this thermostat’s user manual.

Our Experts are Ready to Provide Assistance

If you’re still having problems after trying the troubleshooting steps, our professionals are ready to support you. Call us at 866-397-3787 and we’ll come to your house as fast as we can to figure out the malfunction.

If you rely on a dated thermostat, now is a fantastic time to think over a new device. Thermostat technology has advanced over the last few years. Ask us for more information on how smart thermostats can make your house more comfortable while helping save on heating and cooling expenses all year.

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