Stevenson Service Experts Reviews

"Friendly and helpful. Explained what he was doing. Went above and beyond the call of duty."

"Stan is awesome. He talked through finding the best solution for me. Very trustworthy, friendly personality with a good sense of humor."

"Friendly people. Seem to be very efficient. Explained things so that we understood. Really a good staff you have there"

"Very professional"

"Josh was very nice and did a great job fixing my AC. Informed me about everything he was doing to fix the problem. I would like him to come back if and when I have any other problems! Thank you Josh!!"

"Tech. Jason is the all-around specialist who shows courtesy and promptness coupled with exceptional knowledge of the HVAC system replete with solutions! He's never complained about having to enter the eerie crawlspace of my home to complete the maintenance."

"arrived on time and completed work"

"Very polite technician, knowledgeable, got in and out pretty quickly."

"The actual on site service by Joseph was very fine. Scheduling was delayed by a day as there was no one on call the first day I requested."

"Rob was very personable. And explained everything perfectly"

"service is great"

"Trent was very nice and helpful."

"Fast ..friendly.."

"The technician was very knowledgeable and completed our service checkup in an exceptional manner."

"Redefined the issue with my unit and made appropriate repair"

"The men were truthful telling me that the furnace Stevensons put in 13 years ago was upside down. This could be the reason why my core in my furnace freezes."

"Monday will be the 3rd time someone has been out to resolve the same problem in 5 days"

"We really appreciate that the men who came to our home made an effort to wear cloth face coverings, and used shoe covers. The final cost was significantly higher than perceived benefit---$100 for location in lieu of $99 service fee isn't cost savings. $198 to replace a 4 foot piece of wire because it was terminated poorly at the equates to $200/hr for labor. A separate $78 fee for reset/test which took 3 minutes is not reasonable. Appreciative that nobody tried to sell me a system i didn't need and just fixed what I had. My next $400 will go toward an HVAC class or a book or something the more I know, the less I like the Stevenson business model."

"He took time to explain what the issue was and told us we could call back if the problem reappears."

"Very professional and straightforward"

"Efficient and professional."

"Kenny has been here before. He knows what he is doing and is very thorough in his system checks."

"The plumber was outstanding"

"The technician found and fixed the problem quickly. He was also very polite and friendly, which helps when the customer has been without a/c for three 80+degree days. Since the problem was a mistake by another tech who did a tune-up on the system, there was no charge (so no receipt, so I don't remember the tech's name.)"

"Everything went well. No problems."

"Service man very professional. Was on time. Checked out inside and outside equipment. Answered all questions politely and throughly."

"Found the problem in ac unit and replaced the bad part. The unit was up and running like it should. He changed the furnace filter which was a plus."

"Very professional"

"Tech was was very efficient."

"Prompt, thorough, congenial and professional."

"repair man was not able to fix problem. It is now fixed!"

"Miles was on time, pleasant and efficient."

"went out of his way to take care of us"

"Our technician,Joseph,was very kind and professional. He found the source of our problem immediately and promptly replaced the part.He was very thorough and completely checked our furnace and outside unit.We would welcome him back to our home for future service calls."

"Promp professional service"

"Both technicians were very professional and polite."

"Guy did a very good job"

"The General Manager "JD" was understanding about my issue and very helpful."

"Asked for a steam boiler expert and was sent a water boiler expert who can work on steam boilers but isn't allowed. Was told there would be a follow up and reschedule but no such follow up was made. Water boiler expert was sent to fix a non existent leak/issues when I wanted alternatives to heating and avoiding maintenance on steam boiler."

"A lot of the paperwork wasnt checked so I dont know if the service was completed."

"Seemed thorough,was pleasant, professional"

"Paul did a super job!"

"Kenneth was very conscientious and took a lot of time to be sure that everything was working properly. He is very pleasant and took time to communicate clearly with us."

"This was nothing more than a sales pitch that I was charged $99 for. The technician looked at my problem and the solution to my AC drain was a new water heater, furnace and of course AC. He did nothing but try to sell me the lease program. Then charged me $99 for coming out to do nothing."

"Guy is always very respectful and very patient in answering our questions."

"Plumber explained very clearly what he was doing and why it was important."

"Joseph was very thorough and trustworthy."

"Prefer not to have that guy back at my house. Air conditioner is not cooling properly now. He was to worried about trying to up sell my wife duct cleaning and and apco than inspectining my unit"

"Knowledge of equipment and skill"

"On time, friendly professional technician."

"replaced thermostat and tried to find reason for clunking sound when heat kicks on; while no success on that front, I am to keep paying attention to see if I can determine where sound is coming from; it was warm that day, so we had to trick heat to come on."

"Great service. Jason was very efficient and wore a mask during the service visit."

"Everything was good. Stevenson Service for years Always good service."

"Josh did a great job of explaining the issue we had and how we would resolve it. After we chatted I knew exactly what was happening; then we agreed on plan to fix."

"Your technician Joseph #273-00382 found the problem quickly and gave us heat again. He was really helpful when I fell coming up the basement stairs behind him.He was very great helping me to get up. I really appreciated his help."

"David was a very Pleasant Tech, very Thorough and Answered all of Our Questions Asked."

"Very thorough"

"Because I've had someone out 3 times that seem to be the same problem but was not diagnosed properly"

"He was helpful and courteous. He took his time and did everything even the outside work inspire of the pouring rain."

"Your technicians are always very professional and very knowledgeable."

"Technicians were on time, knowledgeable, polite, considerate of the home and furnishings."

"He was on time and fixed my problem."

"You all were very quick with getting our new furnace and air conditioner installed. thanks"

"He came in looked things over told us the issue. I asked him if he would tell me if we could change our tank water heater to tankless. He looked it over and said yes we could change it and showed us everything that would need done."

"Andy did a good job and was very helpful in trying to solve a problem."

"Was very polite, on time, etc. Seemed to know exactly what he was doing, etc."

"Quick, courteous & professional"

"Technician was timely, went about the check up thoroughly, and provided a concise summary at the end."

"Got the job done"

"This was our first time using your plumbing service. Paul is an outstanding representative of your company. He was considerate of our wishes and his work was excellent."

"No pressure, provided options. On time and friendly. Very professional."

"was here a long time...was polite...was careful and courteus"

"Good job done by all four techs"

"Worked quickly and cleanly"

"Shoe covers do not protect the homeowner from death, but face masks in the COVID-19 might. I wore my mask to answer the door to protect your tech and had the storm door propped open to prevent touch for the tech. The tech did not wear a mask. He did not ask health questions as per your website protocol. I did not feel respected by your company as I am in a higher risk group for COVID-19. However, the tech was otherwise considerate...especially after I tripped and fell in the garage going to turn on the water for the hose. I still think my repair service call in 2015 for the furnace was counted as part of the included annual check and still have one remaining. The scheduler said not. The non-face mask visit solidified non-renewal. You may take me off the mailing list."

"everyone can improve something"

"The tech did an excellent job."

"Provided valuable information"

"Answered all questions, neat, clean, explained what he was doing."

"Always top shelf."

"The tech explained everything he was doing and he gave me good advice about my system."

"Professional and quick"

"Seemed to be thorough & answered our questions"

"I have questions as to why he was here over 2 hours for a pre season check AND why he "slowed the blower motor" on the air conditioning. I would like to speak with someone about this"

"On time, personable, knowledgeable."

"He knew what to do and he quieted my furnace down. Could not believe it was so quiet after he left."

"Quick in and out"

"Team professional, efficient and thorough - explained everything they did and recommendations as to how they helped the unit."

"they done great job"

"After water tank installed, no water pressure in bathtub or shower called they sent someone else he couldn't fix he didn't have time, never heard back. I had to call someone else who fixed the problem in 45 minutes, so I will not be a customer in future nor will I recommend your company to anyone."

"Kenny wore the appropriate PPE was complete in his assessment and service."

"Technician came early and was fast in his job. He was polite and knowledgeable."

"Stan was prompt and professional . Very knowledgeable about his job."

"He found the problem and took care of it right away."

"Service technician was very professional. He checked and cleaned both the inside and outside units and replaced A much needed filter. He completed everything that needed to be done."

"Professional and told me what o expect"

"Technician was very nice and thorough."

"He said he checked all HVAC"

"I RAN INTO SWIFT WILLIE--- HE WAS TELLING ME HOW BAD IT WOULD GET IF I DIDN'T REPLACE THESE PARTS .$249.00--I FELL FOR THE LINE. THINKING BACK ONE OTHER SERVICE MAN TRIED TO SELL ME ON AIR DUCK CLEANING . I TURNED HIM DOWN . THIS WON'T HAPPEN AGAIN ."

"Spent some time explaining issues, found issue others have been missing or over looking"

"On time wore shoe covers and mask"

"Both of these guys were outstanding. Really care about the customer and went out of their way to provide great service and a do a quality job. Had really great conversations with them. Nice communication for status too."

"Prompt, hardworking, and clean work area when left"

"The service was completed thoroughly in a reasonable amount of time. I would appreciate the technicians wear gloves. The reason I hesitate to recommend Stevenson is that in the past I have been pressured to agree to the most costly option available."

"I feel everything that needed to be accomplished was, in the "no contact" COVID environment."

"Andy was very prompt, courteous and knowledgeable"

"No probs. Rick was at my home when he said he would be and was in and out."

"I've always been happy with services provided by Stevenson. The technicians are always courteous and competent, and they represent the company well."

"Tech was thorough"

"Called ahead, on time and very efficient"

"sales rep told me that the product i purchased was made in america but when they brought it to the house i saw that it was a product of mexico not happy at all."

"On time"

"My first appointment was off by 10 years and then when the technician got here he knew nothing about it I was supposed to have a $10 discount and did not receive it."

"prompt, courteous"

"On time, he let me know when he was here, and took precautions because of the virus thing."

"Quick, easy maintenance. Kevin explained everything he was going to do. Hes happy and Im happy that all looks great."

"Very friendly and professional service rep."

"Service Tech was very polite and respectful. He was able to do most all of the service outside and quickly handled the inside needs."

"This is the 2nd time weve used Stephensons and will use again and refer!"

"Dustin has serviced our HVAC appliances for several years and has always provided what we needed."

"My husband was here when Ross did our serving and he said he really was the best we have had - gave him high praise ,very professional ,"

"I hope t was satisfactory..he did the job about twice as fast as the other technicians. not sure he checked everything."

"on time. well mannered. thorough"

"tech very nice and was very professional in his knowelge of his job"

"Ross was very professional and knowledgable. He arrived on time and was very courteous."

"he came in, did his job, was very polite, kept appropriate distance. I am very satified."

"He was pleasant, on time, very clean, very efficient, he did a very excellent job. Technician is 511."

"Courteous, friendly, thorough, cleaned the outside AC coils, and changed the dirty furnace filter with the new one we provided."

"Everything was fine."

"He was a complete professional."

"He did the service and did not try to sell anything"

"He was very cordial , appeared to know what he was doing all of which was professionally done"

"Very professional and he knew what he was doing. Very courteous"

"Paul was very polite and did the work in a timely manner and cleaned up after done we have had him before and he is very up to date on the equipment"

"Did an excellent job!"

"a little harder to see/understand what the technician did with the social distancing in place; I would like to receive a copy of the standard checklist showing all of the items examined as part of the service and any comments made by the technician."

"The tech named Andy was rude, foul mouthed and basically blamed the worker from the day before for all his problems. The problem from the vent cleaning WAS not his fault. Joe came the 3rd day and was very helpful."

"The tech did a fine job, my problem is that you always send s sales person too. I don't like paying to be sold. I signed up for preventative maintenance, not updates. If something breaks, we'll either fix or replace it, but not before."

"Honest,helpful,considerate,and efficient."

"On time and safe"

"Very knowledgeable, polite and respectful."

"To me the technician was too "pushy" in trying to provide me with something I did not ask for."

"courteous; complete work"

"The service rep was thorough and conscious of wearing mask and shoe cioverings. Very well mannered ."

"Very knowledgeable"

"Quick, easy, timely, courteous, helpful"

"Thoroughly did his job. Answered all questions and very courteous."

"I got all the information I needed to make a decision."

"Very prompt service"

"They stripped off the covering of the AC (outside unit) and cleaned it thoroughly- a first! BTW, we've been contract people for a number of years."

"He was fast and courteous"

"Kenney was very Thorough in his cleaning and inspection of my Lennox HVAC. During this pandemic, Kenney was also Conscientious with social distances. He answered all my questions. Thank you!"

"The technician was thorough and quick, and provided us with useful information."

"On time, thorough, personable, knowledgeable"

"Service is always explained to me and willing to answer any questions I have."

"Jeff was able to complete the work that we had him do without any problems."

"Because of Covid 19, technician performed all work outside without needing to enter my home."

"Courteous and timely"

"The teck was very nice and kept us safe by using all the protective equip. He knew what he was doing and answered any questions we had."

"So far all the visits I have had with your company , all of them have been good. No complaints and your service people have all been very courteous and professional,"

"As always great customer service."

"Ron was very professional, helped me diagnose the issue with our water softener, and talked me through the options we had."

"Service tec did not adhere to coronavirus guidelines, no face mask, gloves,and no manners. He left us with a heat pump problem when another tec who new what he was doing to care of the problem. He was properly attired with mask,gloves etc."

"Repair persons were on time and fixed the problem right away. They explained what they did."

"Seems to be very knowledgeable and complete work with no delays."

"Friendliness."

"Good service .10"

"excellent service, explained everything he found wrong and repaired quickly"

"Was very polite, respected the no personal contact, went about his work without wasting time"

"Helpful & informative"

"Jake was on time and efficient"

"Dustin is an extremely professional and knowledgeable technician. Please send him again this Fall."

"Jake is very knowledgeable. A really good technician."

"Both men were gracious and took are to keep their masks on and shoes covered when they came in. The technician took the time to carefully clean the grill around the condenser because the dryer vent is located near it."

"The furnace looked very nice like true professionals put it together"

"Friendly and very thorough"

"The technician was protected by a "mask" which was appreciated. Also he was very pleasant and confident in his explanations of the equipment. ."

"Jake was courteous and quick..... always a friendly face and happy to help."

"Nick was professional, friendly, knowledgeable, and courteous. He took the time to answer all of my questions. He represents your company very well."

"Very knowledgeable and courteous."

"Took care of every thing very well!"

"Andy was very thorough and checked the system at least a couple of times to assure it was operating as designed. His explanations were appreciated and suggested options if there are future problems."

"On time, minimal contact & personable"

"He accomplished his work in a timely fashion."

"Tech's were very professional no mess left behind an explained my new equipment to me"

"They were insightful and problem solving and provided education"

"Dustin was good, quick, friendly and used his booties without having to ask . He and the other techs that come from Stevenson have been 1st rate.. ??"

"Very punctual, polite, knowledgeable, helpful. Gave me so good tips and advice. Will use in the future!"

"Technician came when he said he would and was very respective to us and our home."

"Ross was very efficient and provides excellent service. Please remove 1728 and incorrect phone number on-previous page. I could hardly get to this page. It wouldn't allow me to change it."

"Since this system was installed on the First of February 2020, we have had to make multiple calls for problems with this unit. After the previous visit, we had no error codes show up. Two days after a technician "tweaked" the system, an error code appeared. The technician who came today said a board needed to be replaced. How can we be satisfied with this many problems."

"On time and completed the job in the same fashion."

"Guy called ahead, was on time, and very professional."

"Showded up on tyime."

"Kenny took time to explain!!"

"personable, qualified"

"Came prepared, courteous and provided information regarding his maintenance process."

"He was thorough and knowledgable. He explained everything he did to correct the problem"

"Very friendly and polite"

"He worked hard to fix the furnace for my father in a timely manner."

"Familiar with all my 6 systems. On time. Had everything needed. Professional and friendly. Respectful of home."

"The technician was very supportive and helpful, kind. He stated if I have any more problems, call him and he will order parts to stop the problems that 3 visits haven;t resolved. He shared info about the job and supported me in what I did to help. With this virus I made changes that he requested on the thermostat."

"He was very nice, knowledgeable and not pushy. Gave us the information we asked for his recommendation and why for everything. It has been the best interaction to date with anyone that we have had an appointment with."

"According to the Tenant, (4415 Broadbush Drive), the Technician did not leave a checklist indicating the results of the inspection."

"provided service answered all my questions professionally"

"The service provided was done hastily due to the social distancing mandate. However, the representative did assist with an issue with my air conditioning unit leaning. There are some questions I need answered."

"Timely. Quick. Professional."

"Everything done in a timely and professional manner"

"Great guy who knows his trade well. Gave me tips on what to listen for if I start hearing something out of the ordinary"

"Good job"

"At the time of completion of service I was very satisfied, however later that evening the system went into a fail safe mode and stopped heating. I had to call a repair service in at 10:00 PM. It turned out that a GFI plug for the condensate pump had not been set, which kept the pump from coming on. So when the pump reservoir filled up with water it tripped a safety switch. The repair technician said he was almost certain that these GFI plugs were shipped in a reset mode. I think most likely the installation technician did not test the pump. If he had, then he would have seen that the GFI plug was not set. Tpump issue aside I am most concerned about a third Stevenson employee arriving later and entering my house without my knowledge. I assume now that he was some time of supervisor checking on the job status. I was taken aback when I encountered him in my basement. I had no knowledge that he arrived and did not give him permission to enter my house. Most importantly to me thought, he was NOT follow Covid-19 precautions. He had no face mask and or gloves or shoe covers. I consider this a much bigger problem than the installer's overlooking of the GFI plug status. Hence the "6" rating instead of a "10"."

"Nice, courteous and kept me informed."

"Called and on time."

"The technician was very thorough and professional. He answered every question I answered."

"He was friendly knowledgeable and informative"

"He was very neat as h moved in and out and around the house. The only thing I wish he had done,which I didn't think of till later, was for him to go through the test of the AC on the thermostat with me."

"Kept us informed about our system and his virus safety practice was excellent"

"on time, very helpful and nice."

"Stevenson always provides excellent service."

"Jeff did fine and fixed the problem that previous technicians caused."

"Tech was polite and knowledgeable.."

"The sales rep was very knowledgeable and honest"

"Jeffery was very professional and took the time to answer all my questions to my satisfaction and, from what I observed, he did a thorough job with my system."

"The technician listened, and took time to diagnose the issue. There may yet be a problem with the outside ambient air sensor, which I will need to pay attention to and determine whether or not the heat pump works when it gets cold, again. If the heat pump shuts off, again, when it should be heating you will get a call back to replace the sensor."

"Hes very good at his job and his interpersonal interaction."

"Very thorough, clean and informative."

"The tech seemed to know what he was doing"

"It was a very good service call but a few days later I noticed that the bottom of the outside unit was full of leaves. The last time I had service the technician cleaned the inside of the unit? Isn't that part of the service?"

"Kenny is friendly, conscientious and efficient"

"excellent professional service"

"The technicians were on time, got right to work, and were very professional."

"The tech was so friendly and answered all our questions. He can come back anytime."

"During this isolation period, Josh honored that separation."

"He found the problem right away and fixed it. Very good."

"He explained everything he was courteous and worked non stop. The only thing I would change is he needs PPE equipment. We sprayed and wiped down everything he tiuched"

"the tech was friendly and waste no time with his service"

"very good service"

"Customer Service overall was outstanding!!"

"very professional and courteous"

"I had a technician come out early this year for my thermostat and it worked now months later I had call for a return visit for it. I was charged 311.00 for fix. I should have not been charged that enormous amount. I basically paid twice for the same issue."

"Fixed our problem. Keep us informed."

"service man very nice and helpful. I had a very nice experience with him."

"Satisfied"

"Tech was very professional and very friendly."

"Joseph seemed to check everything for the furnace and the heat pump. He seemed very thorough."

"Thorough check of system, but still in & out fast"

"David did a very thorough job."

"he was in and out, didn't mess with anything. I had Lysol ready and a rag to deal with anything he needed extra. Loved how respectful and efficient during this crazy time."

"Kenny was very thorough and helpful."

"Larry, Lucas and Justin N did a great job in a timely manner and good cleanup."

"Came during the time window, explained how long it would take, answered questions I had and checked on a sediment filter I had questions about."

"very professional and thorough as usual"

"Trent explained what he was doing and I felt like he completed the tasks. He also made a suggestion for our system and I appreciated that."

"courtesy, knowledgeable, thorough, and on time. exactly why i keep renewing with Stevenson's."

"Efficient and knowledgeable"

"All four gentlemen were very professional, here before the actual appointment time, and completed the work in a timely manner. Since we were without plumbing for a number of days, they worked hard to get all the necessary people out to have the project completed in one day!"

"Tech was timely, thorough, and conscientious of my concerns of how our system was running and addressed them."

"He answered my questions honestly and clearly. He cleaned up the dust on the floor from my dirty filter. He called before he came and was here at noon. He was efficient."

"Quick and professional"

"the job was done quickly and neatly"

"strict adherence to PPE and social distancing"

"Tech was very efficient and loved my dog."

"Jeff"