Stevenson Service Experts Reviews

"Very personable. Explains everything he is doing. Keeps me informed."

"William was about business. He was polite and respectful."

"Courteous and efficient"

"Stanley was a real pro. He worked a challenging issue and never gave up. He was cordial, professional, clean and prompt. We would gladly do business with Stevenson in the future and Stan would be our first choice."

"He was very professional and finished the job in a timely manner."

"Technicians very knowledgeable and efficient"

"Knowledgeable and professional."

"Polite, efficient, gave helpful tips"

"Explained everything and took time to answer my questions. Very helpful and knowledgeable"

"Tech knew what the problem was b4 he even open the panel on the unit ,had a plan of action and went to work and fixed it in less than 5 mins"

"He was very professional and seemed very knowledgeable."

"Very fast response professional got the job done."

"kenny was very knowledgeable and courtious"

"Very knowledgeable and helpful"

"Quick service. Very friendly technician"

"Josh got my air conditioner running to peak performance."

"very knowladgeable of the problem"

"I found Stevenson Service Experts on Rinnais website as a Pro thats certified to install the particular Tankless water heater I ordered. Day one they come out and access the area and unit I have. They were able to schedule us next day! Thats fast service. The techs Sterling and Rubke were polite and instilled confidence that they were the people we needed. We were told they normally charge 5k for a tankless water heater install. Since we already had the unit and other parts from Rinnai they asked what I was comfortable paying. I am a heavy DIYer with a construction background and work at Lowes. I was not willing to pay more than 2k for something I can do myself, albeit slower. I had told the tech that I would prefer to do my own water lines but since the company was going to supply all material I decided I would let them do it and save myself the time and energy. Install day: Like I said they were able to come out next day and install. The appointment time was 10-11 showed up at 12. Called at 10:30 to let us know they would be at our house around 11-11:15. The licensed plumber was confused and stated he did not know how to install a filter (1 MNPT and 3/4 FMPT threads with an install manual) with common thread types for plumbing. So, he left me some PEX for me to use. I was at work communicating via phone and was not wanting to argue about the simplicity of install. Then the licensed plumber was unsure how to install the condensate neutralizer from RINNAI, whos website recommended these plumbers, this also had all the needed install components. The vent through the ceiling had to have 2 holes cut because the installers missed and hit a rafter... The company had the audacity to ask if I would repair it... WTH. After further inspection I have found all fasteners put in my drywall had no drywall anchor.. So they were sloppy and loose. I have since installed my filter with proper isolation, the condensate neutralize and proper wall anchors. Today I was leery after the level of craftsmanship to this point that I had found and decided to check the hole in my exterior wall where the vent exits and terminates on the exterior. NOT A SPOT OF CAULK against my siding!!!! Frickin water entry point!!! Are you kidding!? I understand that I can be particular, thats why I usually choose to do my own work. However, for 2k I certainly expected a licensed plumber to know how to install filters, the neutralizer, proper drywall anchors and water proof the termination on the exterior of my home. To recap, the company was fast and courteous but if your using this company you need to be aware that they dont know how to install filters, use drywall anchors, install Rinnai components, or use caulking. Based on the job done at my home. I expect the company will reach out, at least I hope so, after this review. I expect money back for the time I spent installing and correcting what I have and for them to fix my ceiling and caulk the vent termination."

"Kayla and her supervisor Joe Violet were great. Very professional and helped us when trying to get two newer units from our new addition placed on service contract for future tuneups. It was so nice to have a woman here working on things (this is from my wife). lol"

"EXPLAINED EVERYTHING THAT NEEDED TO BE DONE"

"They our very thorough"

"Young service man and he seemed to be very through."

"Joseph was very professional and prompt."

"Jason is very personable and really knows what he's doing. An asset to your company!"

"Because he was very effient."

"Knowledgable"

"The Tech did a great job and very friendly"

"Very professional"

"Arrival time excellent even earlier than anticipated."

"He was polite & friendly & answered questions"

"The crew was professional and worked quickly to install the equipment. However, there was supposed to be a duct cleaning which did not occur."

"They were fast"

"I was told that I my technician would be out between 4-8 and that I would rcv a phone call at least 45 min prior so that I could be home. He called while I was in a meeting so I did not speak to him and them he arrived before 4 while I was still at work."

"Technician was very professional and polite."

"Guillermo was very professional and considerate."

"Rick was very informative, answered our question, was polite and seamed genuine."

"they are always open to the account and knows what the last tech did and what is needed."

"Very helpful"

"Polite Installed part with no confusion"

"Your service was available on a Sunday evening and the price was more than fair. Plumber explained the problem and how he would fix it."

"Excellent service and attention to detail."

"Very professional"

"Both went above and beyond, did quick, thorough work, and were very respectful and professional."

"technician was very efficient & told me what he observed. everything was ok."

"hey worked quickly and efficiently and answered all questions thoroughly."

"This was my annual AC check-up. Usually a serviceman comes out for the inspection. This time a SALESMAN came out also. I thought it was more than just consequential that I had a leak in the AC system and the blower motor was leaking lube oil. And the salesman was very eager to show me options to replace my system."

"Not an answer to question, but form would not accept my correct zip code, which is 45323.."

"Always a great service to have."

"Daniel & Chris were great. They were on time, pleasant and explained things very well. Nice job!"

"Continue to have problem with maintenance warning light."

"We give the technician a 10 but your company for never having the correct filter & having to have the old dirty filter put back in until you find a new filter a 0. We are under contract & need to fulfill it w the advantage program."

"Efficient and professional."

"i dont know foe sure"

"Paul supplied 2 options to the water heater venting problem I had- understood the issue and sympathized with the problem not resolved by previous company"

"Friendly and courteous"

"Furnace filter was ordered by tech on 03/25/21 to replace a filter that was installed on 10/02/20. When I gave permission to have a new filter ordered, I didn't realize that it had been used for only 6 months. My understanding is that a filter should be good for one year. Could the early order have been a mistake?"

"Did a very good and nice job, but did not complete the work he set out to do. Still waiting for call back to find out when it will be done. Fixed faucet in one bathroom but main bathroom still waiting completion"

"She was very helpful in giving me tips to help me with my furnace situation."

"Very professional and explained everything he was checking and doing."

"Kenneth was polite and very thorough."

"He went the extra mile to make sure the job got done the evening of the appointment even though it caused him to have to work late."

"They was fantastic"

"Kenneth was very efficient, also on time."

"Tech was great"

"On time, knowledgeable, clean shoes, friendly"

"Tech guy was not interested in fixing the issue but rather to sell mr a new furnace ie the same one giving me issues He didnt give me receipt with the diagnosis on (I need that ASAPj"

"The technician was polite and able to run through all the procedures without needing help."

"Kenny was very thorough and meticulous. Kept me informed of his progress periodically."

"Timely service"

"Nathan was able to identify the issue immediately and corrected it"

"Very knowledgeable, explained everything clearly."

"Joseph is a good person."

"I was never told how long the service would take."

"Did the job"

"The technician was very thorough."

"He was knowledgeable."

"Professional, polite and very knowledgeable of his job"

"Joseph is friendly, knowledgeable and respectful of his work inside your home and any customer question that I ask."

"friendly professional service."

"Joshua came out first on a service call, and 2 days later, Larry, Lucas, and Matt came out to install a new system. Everyone was very professional!"

"I thought he was thorough and he explained everything to us that he found during his inspection."

"Arrived on time, kept me informed, did an excellent job, was professional"

"Request was to: (1) reinstall dishwasher, (2) repair leaking faucet in bathroom, (3) Install water softer. Stevenson completed item (3) but not items (1) and (2). I ended up having pay one of your competitors $950 to do (1). It was a simple job. I apiad them $450 to rebuild the faucet. anotehr simple job. The price was too high but at least they did it. It seems Stevenson wnat the easy to do, high profit jobs, but the other tow were really easy for any qualified plumber. An the technician wanted me to complete some survey so he could get an additional $60. Can you imagine? I will be certain to tell everyone I know about how poor the service is at Stevenson. You only want the easy high profit job because you don't want the real job of plumbers. ."

"Professional, polite, friendly, efficient"

"Prompt and friendly"

"Nate was very professional and he completed the scheduled maintenance quickly."

"The call center apparently did not contact the on-call repairman about our problem. I had to call back later to see what was happening with him coming to our house."

"Your service employees seem to have been trained well and are experienced. What we didnt appreciate was the white-shirted boss who tagged along, trying to add in additional services we didnt/dont need! A friend who OWNS & runs an successful big-city HVAC told us the 2nd sump pump and ductwork cleaning suggestions were totally unnecessary. Hes welcome to stay back in the office in the future!"

"The technician was very nice. I had some questions to ask him and took the time to answer all of them in a very kind and respectful manner. I was impressed with his knowledge and professionalism."

"I called in the morning, about a plumbing problem, and by early afternoon, that same day the technician came to the house and had the issue repaired in about an hour."

"Jeff was dedicated to finding out why our system was functioning the way it was. He came out 3 days in a row. Josh was here the third day and helped Jeff make the changes to the zoning system we agreed to. The system has been functioning flawlessly since. All companies need employees like Jeff who are dedicated to serving the customer. Josh made the day go so much quicker for all of us"

"From communication to putting shoe covers on and a beautiful finished product, he and his help did a wonderful job. They will be coming back to finish when the special order items come in and we are looking forward to that continued great customer service! The confirmation of appointments was great as well."

"On time and professional"

"The initial service call found an issue and the tech worked to resolve it. He said we would be contacted within a few hours with an update to when the part would be available and schedule a return visit. I had to call the next day to find out the status. This is the 3rd time we have had an issue, been told we would be contacted and never were. I'd rather hear from the tech that we should call to find out the status than to be told we would be contacted and never receive a call. Technician work great... communication not so great (sucks)."

"Was very polite. Did job well . Explained what and why he was doing as he worked. Not pushy"

"Very professional and curteous"

"Wonderful tech he is greatest, friendly, knowledgably"

"David was very personable, kind, and helpful. He was very effecient as well"

"Very nice friendly knew their job did it very well"

"From being contacted for the need to have a seasonable check, to the technician checking out the A/C system. Everything went really well."

"Kayla let me know she was on her way and when she got here explained what her goal was with this inspection. She then went about doing what was needed."

"efficient service"

"She was very knowledgeable and she explained to us about having our ducks cleaned and we are going to do it once the weather gets a little better."

"Great service"

"Service was timely and professional."

"Courteous and thorough technition."

"Also polite and efficient"

"I requested a quote on a specific Carrier system. You dispatched a sales person without even letting them know what I wanted and I had to go through his sales pitch to find out you dont carry Carrier."

"Excellent reaction to emergency of No Heat all night."

"Knowledgeable, professional, courteous and friendly technician"

"Thorough review of motor speeds and airflow."

"Cara was very through for this appointment. She took a few extra minutes to check out the thermostat which was not working right and resolved the issue. She also followed through with gettng us an extra filter for our furnance."

"The Technician arrived on time, explained the service he would provide, completed the work in a timely manner, explained what he had done, and finished up. He was pleasant and informative."

"Knowledge, competence, manners"

"Came right away and fixed problem plus were friendly and courteous."

"Kenny is very thorough, leaving no stone unturned."

"Kenneth was on time, worked efficiently, was very friendly, and explained his work."

"He was thorough and knowledgeable"

"Stevenson was sent pictures and a description of what the buyer of my property wanted done. The plumbers who arrived did not go by the proper guideline. I will need someone else who can follow the description and the pictures."

"She was polite and respectful, and knowledgeable of her profession."

"Daniel and Chris did a very good job on installing the air conditioner and furnace"

"Stan is always a pleasure to work with. He is through, asks and answers questions in a manner us non-plumber people can understand. If he is running late, he always calls to let me know. He gets in and does his job, always with a smile and a laugh or two, and cleans up when he is finished."

"The serviceman was informative and respectful. Explained all he was going to do."

"On time, worked efficiently and professionally. Showed me how all worked."

"complete"

"Joseph listened to my questions and answered them. (They had nothing to do with our furnace/humidifier problem)."

"The technician that came out was very good. although the woman that answered the call in the middle of the night did not give the information to this company and it wasn't until I called Stevenson that they only then found out about the problem I had, but the service technician was excellent. Thank you"

"Fast, polite and efficient"

"Stan was prompt and highly professional. He quickly took care of all our plumbing issues. Stan has always delivered stellar service! That is why I only ask for him to do our plumbing work."

"Contacted you at 8am, Justin and Nick arrived at 1030am, scheduled new install next day and cleaning following day, install was prompt and techs even put a bag of rocks around the platform for unit while other was finishing up downstairs. Great service all around! I went with Stevensons because of the number of positive reviews online and hoped the size of company would enable access to equipment quickly with well backed products and guarantees. The company did not disappoint from quality of people, service levels or products."

"Ease of doing business."

"Miles never called or showed up. Stan replaced him and did a very good job."

"the behavior and expertese was very good"

"He was here for 3hrs and 45mins and still didnt complete the service, and he seemed like he didn't know what he was doing."

"Both Ross (Sat evening) and Dustin (Tue morning) were courteous and professional."

"He fixed the problem, showed us how the control panel plugged in. Also, helped us plan air conditioning test. Will be back to install first step."

"Expressed my concern about our water heater, the rep Joe hooked me up with someone who would come out and check it Had 1 service call free but was not aware of it"

"The technician was pleasant, and attentive."

"G brought out the equipment he felt capable to complete the work. Since my trouble was beyond his reach, he recommended someone he trusted to finish what he started."

"On time, corrected the problem, informative about the problem and potential solutions."

"Customer service was more than outstanding. Thank you Kevin."

"Very clean and helpful with their suggestions"

"I was very satisfied with how prompt they were but upset I had a problem with the thermostat that was installed in November,2019, only a little over a year old."

"Techs are well trained and resolve problems ASAP"

"Professional, polite, expedient.."

"Great response time and quick fix."

"Quick, knew what he was doing, went right to the problem."

"Brian did a great job flushing the system and trying to help me figure out why we still don't have good hot water pressure in the two sinks closest to basement (line to washer and right above in kitchen). We had as good of pressure as cold before install, but now those two are VERY slow."

"Technician arrived on time, was courteous, and explained the problem in words that I could understand."

"Courteous, talked to us like we were adults when we ask questions. Just a very nice tech."

"He told us how to solve problem in the future"

"It was 57 degrees in my house when I called and within several hours they had my furnace fixed and running again."

"Really liked technician very knowledgeable"

"Arrived when they said, very courteous and knowledgeable. Cleaned very well."

"Patience"

"prompt service"

"On time, professional, satisfied with work and customer service"

"Job was satisfactorily done"

"Paul always has outstanding customer service and is always knowledgeable."

"Ross came out within 2 hours of my emergency phone call on a Sunday. He was extremely knowledgeable and able to share and show the problem that I was having as well as how he was going to repair. He came in with Karen concerned for my home environment wearing shoe covers as well as wearing a mask the entire time he worked at my home. He was very friendly and made me feel very comfortable."

"Ross and Louis saw what the problem was right away and went to work to fix it."

"On time , personable, knowledgeable on a couple questions I ask."

"Prompt, effective, and polite service. Especially considering the cold winter weather and high demand."

"On time solved issue"

"Prompt"

"100"

"Kayla was quick and efficient checking out the system...Thank You as always."

"Tech very nice and explained everything. Only problem was we were told needed new filter which should have had at our yearly check up in January. Still have not received. Know weather has been bad but need to have replaced Will wait for your call to schedule 740 505-1977"

"Very professional and accommodating while communicating very effectively through entirety of install."

"Despite several attempts, your technicians have not been able to stop banging and thumping in our hot water pipes. It began with installation of a new style water pump last month. The problem persists, despite clearing the pipes of air and making several adjustments of the pump. The technicians are friendly and do appear to be involved and interested with the problem, but so far ineffective."

"The work was done properly and efficiently"

"thorough job"

"Stan, Brian, Rick and Miles are the "Dream Team." They were exceptional when replacing our sewer line. They were so professional to us, courteous and friendly which believe us this was a major deal having this done. Stan a special thank you for explaining everything to us, for arranging the equipment, date, cost was spot on. Thank you for walking us through the process. Without a doubt you 4 did an amazing job, and we can not thank you enough. Stan our plumbing works perfectly. The washer is doing fantastic, no issues at all!! Thank you so very much! The reason we chose Stevensons is because you do everything from plumbing heating air sewer water line repairs, air duct and insulation. We highly recommend you and will share our experience with our friends neighbors family. We have your number on speed dial for any future issues. Thank You again for fixing everything... We really appreciate each and everyone of you!!!!"

"Friendly, explained what he was doing and why. Efficient, didn't waste time."

"I question your procedure for flushing the water heater."

"It took 2 technicians coming out to get my heat on. They were both courteous and informative."

"They were here on time, worked very cleanly, courteous, finished a little early."

"She seemed knowledgeable."

"friendly, competent, great work ethic, informative, good with explanations, etc."

"Knowledgeable"

"Reported problem was not fixed."

"Technician was very friendly and professional. He explained what he did and what he found in his inspection."

"The serviceman made an additional trip the next day to ensure that the system was working properly."

"Came out when needed, did the work needed and didn't try to upsell or overcharge."

"Technician was kind, tolerating my asking a lot of questions. He did his best to address them."

"The plumbers were very thorough and offered good advice how to avoid future blocked drains. Very professional and friendly"

"These gentlemen were very professional"

"Quick response and understanding attitude."

"I will call Stephenson for a problem with the system but will never use any routine service again. For over a year I tried to get the office to stop harrassing me with phone calls and emails. I told them not to use my cell phone number. They ignored me entirely. This business is impossible to deal with."

"William was very considerate about not leaving any dirt on my carpet .He used foot coverings."

"He was very professional and explained what he did."

"Since 06/03/19 Paul Lukas installed Rinnai tankless water heater. From the beginning he explain everything I needed to know able the installation and what I should be doing. Professional, understanding and courteous."

"Kenneth Wooten was very efficient, professional and courteous."

"The furnace is making a loud grinding sound before the blower kicks on, but we were told that we had to wait until the blower motor stops working. ??"

"The technician called when he was on his way to our home. He was timely. Courteous and pleasant and explained what the problem was and stated that if there was another problem, feel free to call."

"David has always been a dependable, on time technician. He is the one technician that knows my heating and cooling system inside and out. He always find solutions whenever an issue comes up. Thats why I only ask for him!"

"Technician called ahead and arrived on time, serviced the boiler in a timely manner. I would have liked a paper receipt. Forgot to ask and technician didnt offer one."

"Good customer service. Answered all my questions."

"He came out on a miserable Sunday morning at 8:30 a.m. was polite and worked hard in the extreme cold garage where furnace was located and told me about the part to be ordered and came back the next afternoon and installed it. He also told me about the warranty and yearly service plan."

"The technician was great!"

"The techs arrived when they said they would and worked until the install was done."

"Courteous and timely solution of the problem"

"Kevin & Brian were professional, friendly, and fast. All our service from Stevenson had been outstanding!"

"Seemed very competent. Very polite."

"the technicians gave us good information and advice."

"Joseph did a great job investigating and solving the problem with my furnace"

"Fast effective"

"Great explanation what was wrong and why. Timely service and great customer service"

"Kevin and Bryan were professional, friendly, they cleaned up after themselves, and got the job done the first time"

"Joseph (Technician) was awesome and explain the process, how the parts worked and when they should be serviced for optimum efficiency. I will use Stevens in the future."

"The Expert was very thorough."

"he didn't have a thermostse avilable to get the furnance running."

"Very polite. Took time to explain what he was doing. And answered all questions."

"Arrived on time and completed his work in a reasonable time with no problems"

"Called at 12:30 AM and thought I would get someone to come to check to see if I correctly installed new filter pad because I could see a red light through grill. I thought a technician was on call but no one came until the next morning after waiting all night for someone to call. A little disappointed--miscommunication tween the person on duty and me."

"Miles was able to answer all of my questions and to get all of my requested projects done. The total cost ended up being less than was actually quoted."

"Because your tech. named Kenny was very in depth with his work and people ethics."

"Representative was very knowledgeable, clean and explained things well."

"every time you come out you tell me i need a new furnace"

"Service tech was knowlegable and efficient."

"I am always very satisfied with the service that Stevenson provides."

"Your tech. Was on time. Neat clean and professional!,"

"A sales consultant came along with the technician and spent a lot of time trying to convince us to purchase the Advantage plan and a new furnace even though our current furnace still works fine. When asked, he admitted he was trying to sell us on the plan. We declined because we had no interest. All we wanted was parts replacement. Such salesmanship does not appeal to either of us and we won't be pushed into anything we don't want. When we need a new furnace we'll get one and not before."

"The technicians are always very knowledgeable."

"Mike was great in following up with local part dealers and getting a part needed. We could have been without heat for 5 days but it was only 1 day because of Mike."

"They were very knowledgeable and answered all my questions. Performed the job in a very timely manner."

"I was satisfied because the serviceman was familiar with my unit and was able to service and advise as needed."

"Asked the service person to talk to the one who put the humidifier on my furnace to get in touch with me regarding the problem I am having with it."

"Everything went efficiently."

"Kenneth was very nice."

"Did a great job"

"Very polite and efficient"

"Able to install furnace quickly as they knew I needed to get to work"

"Arrived on time. Wore a mask and shoe covers. Performed the PM and left."

"Generally, the service was excellent. However, I was told that the humidifier would leak a littel for a few days, and then would stop. The Humidifier has been a nightmare . . . at times leaking close to a gallon a day!! I have improved it, but it till leaks!!"

"Kevin was quick, friendly, and knowledgeable. He identified the problem quickly and got me quotes on the spot."

"Just very good at his job"

"joe / chad / and josh .....very professional ! i was impressed with their knowledge, skillset and dedication to doing a very good job"

"The installer was very personable and knowledgeable"

"They knew what they were doing, were careful with precautions and didnt try to sell me something additional."

"Answered my questions inn a clear and understandable way."

"Stan is a top notch plumbing expert! He has always delivered exceptional service for our home. Hes the one plumber I always request to come handle our plumbing needs."

"Service was fine."

"The technician and sales rep were very courteous and respectful and wore a mask at all time."

"Tech was knowledgeable and courteous. Answered all my questions. Performed tasks in a timely manner."

"He was prompt, courteous and efficient"

"Fast worker , pleasant,"

"Guillermo has very professional and helpful."

"This guy knew what he was doing!"

"William was very nice and answered my questions."

"Business like and asked several times if I had any questions."

"This is a rental property and he told my tenant he would let me know his findings. I have not heard from anyone"

"Jeff is the first of many to finally figure out the zoning issues"

"Prompt"