Stevenson Service Experts Reviews

"Quick answer and to come see"

"Had a communication issue on the phone. Called the office to get back in touch with tech. I never receive a call back, I did this three times and not one call and the technician never showed up"

"Was able to get a same day appointment for broken AC"

"Cody is fantastic"

"Our technician was knowledgeable, efficient and informative with regards to our system."

"They were very knowledgeable about the job and very nice and helpful and would refer them to anyone who needs work done"

"Very cooperative."

"The technician was very knowledgeable and professional"

"The technician was great. I am giving a low rating due to my scheduling experience. I was initially rescheduled due to technicians being out sick. My follow up visit on 22 Sept was a disaster. We waited from 8-12 for our allotted time and when no one showed I called as was told I was bumped again due to the number of service calls and was told someone should have called to let me know. I never received a call and was not supposed to be bumped since I had already been rescheduled the prior week. They were able to find a technical but we had to wait an additional 3 hours. This completely affected our day and was unprofessional. This is on top of the payment issues we have been facing with the new system the company has moved to."

"His was friendly and gave excellent service"

"Courteous and professional"

"I had appointment set up for Thursday 12-4 called around 330 they said I was next called around 719 again because received a message stating technician on his way at 619 and still no one showed up they told me it wouldnt be till 830 before he got to my house. So had to reschedule for Friday morning. I wasted a day waiting on the technician to arrive."

"Prompt service. Technicians knowledgeable and worked hard in difficult surroundings"

"Jesse went above and beyond and corrected my problem. He was amazing, complete, and thorough."

"Tanner was great!!! Very thorough and friendly."

"The 4 hour time limit frame is too long. I waited 3 hours for the technician. It was my day off and I had many other things I needed to do. Also I was emailed a very generic report on my furnacethere were no comments made concerning the condition of my furnace. The service he gave was unlike any other technician I have had in the past. When I called for a time frame I was told I was his first stop at 10am. He didnt get there until 11. My time is as important as the technician. Lastly, I was supposed to be serviced on Monday which I wasnt informed until the day of service, so they had to reschedule for today."

"From start to finish a great experience. Stephany in Customer Service got us in the next day during a very busy time, she was very friendly and helpful. Justin and Jim were on time, explained the process and acted with professionalism throughout the service call. Great job!!"

"Both gentlemen were knowledgeable and easy to work with. I ordered a new furnace and air conditioner from them."

"Your survey request stated "At Stevenson Service Experts we had the pleasure of serving you recently." No, you did not. I scheduled a duct cleaning with you, and you acknowledged the agreed date and (afternoon) time. When you didn't arrive on time, I checked my email and found that the night before you were supposed to arrive, you sent me an acknowledgement that you would be at my house in the morning, rather than the afternoon. When no one arrived at all, I expected a call of apology within a day or two, but received none."

"Always available. Call before arriving. Technicians always courtesy and clean up after themselves. Service calls very timely"

"The job was completed without any issues. My appointment time was not met. Not workers fault."

"The heating check seemed very thorough. The technician was knowledgeable."

"Cal was very professional and was able to answer all my questions. He is the type professional that I would want to service my HVAC."

"Technicians brought requied shop vac and arrived on tme."

"all work done thoroughly and in good time."

"Vary professional."

"Tanner explained everything in a clear manner"

"Jason the tech was very knowledgeable and answered all of my questions"

"I had an excellent experience with Dave! We were dealing with a persistent smell in our bathroom. Dave was not only prompt but also incredibly knowledgeable and thorough in troubleshooting the issue. Although further investigation need to be conducted next week, Dave's professionalism and dedication to solving the problem were truly impressive."

"The tech Ryan kept us in the loop as to what was going on. There is a leak somewhere and they are having a problem finding it. There was 2 techs today and they have to come back again next Thursday."

"Good technician"

"Jordan came and checked my water softener and the salt/brine tank because it was not regenerating. He did a manual regeneration and it worked along with the sump pump. He checked the salt/ brine tank and it was a little over half full and tapped the tank and he stated there was no salt bridge because it would have been very solid/hard once tapped and it wasnt. He told me to let the salt go way down and then stir at the bottom before adding anymore salt. Jordan was very thorough and knowledgeable. I was very impressed!"

"On top of our needed service. Outstanding service from our technician."

"Tech set thermostat to be more efficient when temperature drops to 20 degrees or blow"

"Sam called at 8:00 and stated he was on his way, arrived soon after, did the maintenance, showed me what he had done, I bought a package of filters and he was on his way. Extremely happy with his arrival and work."

"Dylan performed an excellent job, very detailed and conscientious, But unfortunately my appointment had to be rescheduled twice."

"Excellent service from Delmar."

"Excellent technician, very friendly and familiar with the equipment. Would have him bac k to service our equipment anytime. Very satisfied."

"See ratings below."

"Have no complaints. Scott was professional, knowledgeable & had a great sense of humor."

"Tanner was very helpful in explaining everything about my system. He appeared to be quite knowledgeable."

"Michael checked out system and found loose wires which is a common problem with the 201 error code. He tested system several times before leaving. Approximately an hour after he left thermostat again displayed 201 error code even though system was idle and not calling for heating or cooling."

"Excellent customer service!"

"tech was professional, friendly, knowledgeable., and informatove"

"Your technician"

"Very professional"

"Dion was on time, knowledgeable, and friendly."

"Very polite, professional attitude and in time."

"The man dispatched to our home today to do the seasonal tune ups on our 2 heat pumps was more knowledgeable and thorough in his work than the 3 different technicians who have performed this work before."

"Very helpful"

"I am thankful Kenneth returned ..he knew the issue and was determined to see it to completion. I appreciate his integrity and fortitude"

"Great service. Courteous, neat, thorough, and kept me updated with what was done."

"great professional service that is always reliable!"

"Mike Bresley called and said he would be here within 10 minutes and arrived at the time he said."

"After waiting from noon-4pm and no one showing I called for an update.I was told Bobby would call me right away with an ETA, which never happened.I waited another hour and a half before calling and canceling my appointment.Not only did I waste my day waiting around but also missed my sons game. Very disappointed that my family had to go another day without hot water and the lack of professionalism shown by your company."

"Technician was knowledgable, on time, very customer oriented."

"Tanner is very good at his job. He is very through and checks his work and the system when he is done.!"

"We canceled appointment. Thermostat started working on its own"

"He was supposed to be here between noon and 4:00, didn't show until 5:45"

"Jordan was both skilled and friendly."

"Doesn't feel like you have best interest of client in mind; had maintenance appointment and sales guy also showed up; service technician speaks technically, but not in client-friendly terms so easy to understand. Overpriced estimate, equipment with no other discussion about benefits, etc."

"Dylan Flowers was excellent! He really did a great job. He was polite and answered all the questions I had. Very thorough when he checked furnace and even cleaned the outside AC unit."

"Professional and thorough workmanship"

"Service is very polite and professional and knowledgeable. Couldn't ask for a better service person. Thank You"

"On time"

"on time and professional, and polite serfice"

"The technician was on time, courteous and efficient."

"Very professional and thorough and explained everything as he worked."

"Very good worker in some very hot weather. Stayed into evening to get job done"

"He tells us what he is doing and what is going on with our equipment. He is well mannered and not pushy. He makes sure that if we have any questions that we understand before he leaves."

"Very personable, professional and knowledgeable service representative came for inspection of my furnace today. He not only explained his findings but took time to answer questions."

"Arrived on time, efficient and very good at explaining services."

"I have always been satisfied by your service but this time Dylan went out of his way to see that absolutely everything connected with the furnace was in good shape. He showed me many things about the furnace that I didn't know. I rate him an A+ for his work for me."

"Polite and knowledgeable"

"All was great but Lamar left thermostat on heat only & I couldn't remember how to go back to auto."

"Your technician is great. Answer all of my questions professionally and knowledgeable. Shawn is the best so far and I am glad you have him on your team."

"The technicians were on-time, professional and informative"

"Was uncomfortable at the amount of time he was taking and not saying why he was 25 minutes before Larry went to ck if there was a problem"

"I have never had any issues with Stevenson"

"Timely knowledgeable clean"

"Tanner is the best Service Tech that I have had in ages! I will request him when it is time for the AC tuneup!"

"Tanner and Chris did a very thorough inspection and were great at explaining what they checked and how my system and water heater was performing."

"Very friendly and professional"

"Knowledgeable, courteous and professional!"

"Very through, professional, explained everything into plain terms I could understand and he answered all my questions. OUTSTANDING CUSTOMER SERVICE!!!"

"I have been using Stevenson for almost 20 years now and always found the them to be very responsive and capable."

"there was no app.set up he called and said he would arrive in 10 minutes when we were having dinner .in the future I would like to be told ahead of time and set up an appointment .Dont think thats too much to ask."

"The crew that came did a good job and were very professional."

"JORDAN WENT RIGHT TO WORK AND FOUND THE PROBLEM. HE THEN SOLVED THE PROBLEM IN LITTLE TIME."

"Courteous, informative, and professional."

"Friendly competent service"

"He had an answer for everything I asked and he had to cut into my wall a bit to see inside and he even swept the debris up which most repair people do not do"

"Thorough, knowledgeable, friendly"

"Knowledgeable and went above and beyond. Very impressed."

"The tech dispatched had no knowledge of our issue or ability to assist us. We've been waiting for months for an update to our job."

"Actual advice from Jordan was very good but due to age of our water heater, Jordan could not proceed. The disgusting issue was the estimate to replace the water heater and cost to install. I made an appointment to replace, but I cancelled when I discovered another option approx $1000 lower cost. My replacement with another company was completed yesterday. My confidence in your company has been greatly shaken."

"Very satisfied"

"Call came in the morning said tech would be closer to 4:00 pm and to call back. I did and requested a call back which came five hours later."

"Work was done to my satisfaction. The Advantage plan is a wonderful value."

"Ryan is always courteous and keeps us informed. I would like for Ryan to be our tech for future appointments."

"Scheduling communication and show time was poor and frustrating i.e they showed up too early, then late, then not at all from the times scheduled. I was extremely patient with them after several times being scheduled and rescheduled without them even talking to me or letting me know. I wasted leave from work in one occasion due to unreliable show times. Workmanship was not what I expected for the price. They left their mess and seemed to just want to hurry and finish using short cuts and not put much effort into doing good work. They did not seal or cement the shower pan and instead damaged it while nailing it to the studs. Line routing is pretty basic and sloppy. They destroyed a portion of ferring unrelated to the plumbing job I paid them to do to retrieve a 10 cent metal clip they needed had fallen inside. Then they left the broken pieces and mess on the floor after getting the clip out. They did not move a shut off valve I had asked them to move the week prior, but thats fine due to the hassle dealt with. Finally, I had to call them back after I realized they drove off with one of my power tools. I did not receive and invoice either. The entire experience not the craftsmanship was worth the monies paid."

"Caleb and Joe were very personable, efficient, conscientious, and answered all my questions."

"Kenneth was very..very thorough. He went above and beyond to find answers to my concerns. He was knowledgeable, patient and kind."

"Jason was real nice and explained things.he took care of business"

"Very professional and very courteous"

"Sterling was great. We had a few issues but in the end, everything worked out"

"because of their professionalism, politeness and very helpfulness answering our questions."

"Gary was very informative and explained in detail the options that we are faced with."

"The furnace install was good, but Christopher smoked in the back of the truck (right next to the green the O2 bottles) and the breeze blew the cigarette smoke/smell into my garage. I didnt appreciate that, nor could I open the door between my garage and the house (or else the wind would blow the cigarette smoke into my house, also). Also, someone left a big Stevenson sign in my front yard without even asking permission (such signs are specifically forbidden by my HOA)."

"Perfect"

"I did not receive notice that the technician was on his way. He was going to drop off the furnace filter and leave without even knocking on the door because he did not know he was supposed to install it. Poor communication on your end. Fortunately I was able to flag him down and get him to come in and install it. My other criticism is I had to ask him to cover his dirty shoes. Usually your technicians do this automatically."

"Very detailed"

"Friendly, knowlegeable"

"Service on Furnace was satisfactory. I did have a problem with understanding all the numbers he was offering me. Talking fast and low made it difficult."

"Kenneth Wooten quickly diagnosed the problem with my cooling system and made the corrections. He explained his diagnosis, and the repair clearly and politely. He arrived early in the time window and was done quickly."

"You Guys Were Absolutely Fine; Couldnt Get My Drain Unclogged So I Had To Contact My Home Warranty Services Instead!!"

"Rapid response"

"Jordan was outstanding! Did a great job and showed me all the particulars of what he inspected and did."

"Jordan Hamlin did an excellent job"

"Excellent service and wonderful staff"

"On time and finished quickly"

"Very knowledgeable and nice"

"He even took leaves out of outside unit, when I ask about it."

"I feel the technician did a good job but in the past the technician usually changes the filter for me. Perhaps it is because I now have a new furnace he did not have the filter with him. Unlike my previous furnace I can change the filter myself but I didn't realize it until the next day when another technician delivered my filter."

"Friendly"

"Jordan assessed and figured out the problem and the correction quickly. He was pleasant and was happy to answer any questions that I had."

"Technician was great. Polite and efficient."

"Arrived on time. Had been here before so knew the task ahead. Finished and advised all was OK."

"Technician did everything he could, though no resolution came. Both prior technicians weren't aware of the UV light. Both technicians didn't have replacement screws that were lost (5-6 total) between this and prior technician. Panel is now bowed and slightly off that exposes UV light. I have a theory of why leaking has occurred, will share with Stevenson if it pans out with detailed explanation. I will purchase replacement screws and fix panel. I recommend Stevenson equip its workers with extra screws... I have a cramped space where it's impossible to recover the screws if dropped, though both technicians really did try to recover them."

"Technician was knowledgeable and quickly accessed the problem then utilized his skills to fix the issue."

"Matt Duncan Did An Outstanding Job With Prompt Time and Honesty and integrity. Top notch customer service! Highly Recommend!!!"

"Service was great."

"Knowledgeable, courteous, and thorough."

"Very professional and courteous"

"Still waiting for call back from technician for replacement parts"

"He was very helpful and answered our questions."

"He was quick and very nice"

"Met expectations"

"Technician quickly fixed problem and answered several questions I had. Based on this positive experience I will recommend Stevensons."

"Jordan was very professional and explained what he found during the inspection. Also pointed out a couple of things that needed replaced that we could do ourselves."

"Gary did a great job. He explained the issue and corrected it in a timely manner."

"Cody Jones arrived early in the service window and fixed a problem with my AC that occurred a day before my scheduled furnace checkup. He saved me a return visit."

"Bobby and his son did an exceptional on a close quarter project. They were on time, very courteous, and professional. They finished the job in a little over an hour."

"Responsive and fixed the problem"

"Jesse was on time and friendly."

"Mike B was great--- we had a hard issue to diagnose with our AC communication which caused our unit to malfunction... he ensured we got the other Mike in with him to finally fix the issue..."

"Professional and courteous"

"The technician called ahead to inform me when he would arrive. The service provided solved my issue, and he performed a thorough inspection of my HVAC system, and offered me a range of options for replacements."

"The serviceman from Stevenson was on time, professional and took time to explain services."

"Tech was knowledgeable. I have used Stevenson since 1970's and have yet to have a tech that did not know how to solve the problems....well trained!"

"Customer Service Was Great. Very Friendly And Honest"

"Very professional and through. Informed me what they were doing and cleaned up after."

"So far, the leak has stopped. He made sure to glue the pipes. He also made a note that the UV light is behind the panel to warn anyone else. However, he reinstalled the panel wrong and it is now a little warped (the "teeth" not going back into the proper holes to keep it in place, he forced the panel back... I realized only after he left); he is also on camera to have kicked a pathway light, looked around and left the light underneath my tire to which I thankfully didn't run over the next morning."

"tech was excellent"

"Outstanding service!!!"

"I dont believe that the service guy unclogged the line. He did suggest I get a condensate pump and gave me an estimate of $722.00. He then told me he was unable to tell me if anything else was wrong with my system. I was under the belief this was a diagnostic service call. Either way, he was very friendly and professional."

"Great service"

"He was very kind, very quick and seemed like he loves his job. I think he was only supposed to do a free inspection, but tackled the issue for free as an extension of paid service to the water heater. Wouldve given a 10 BUT - the dude left a mess of dirt from the HVAC flue. All over the kitchen floor, in the dog bowls, up the cabinets my socks turned black trying to clean it all up!"

"Consistently do well"

"Thorough"

"The technicians arrived at 8:00 like I was told. Both men were very knowledgeable and went right to work. The old unit was removed and the new unit installed very quickly and professionally. Once they were done I was given a demo of the new unit and the house cooled off quickly."

"Because the problem that I had was never resolved. Also I wasted a lot of my precious time with the window time several times, from 8-12 and 4-9 several times and nothing was resolved. Also the times were changed from 8 -12 to 4-9 with out my knowledge until I phoned into the company. One technition ,who was sent when the times were changed was only to give me a quote on a new hot water heater, and the one I had was almost new., after hiring someone else and the problem was resolved, I found out there was nothing wrong with my hot water heater. Problem was finally resolved with another company."

"Very efficient and knowledgeable"

"Sam was efficient, no noise while performing service, explained everything before departing."

"Mr. Bruce did a great job. He remembered being at our house previously. He showed us our concerned areas and that everything was working as it should. He made a special trip trip back to the office to get the specific filter for our system. Great service, very polite, wonderful technician."

"Happy with repair"

"I got an appointment very quickly and Tanner figured out the problem which turned out to be minor"

"Tec was very plesant with helpful hints."

"Technician did an excellent job and company's website scheduling working great."

"Very professional and knowledgeable"

"On time. Friendly. Did work we asked for."

"This is the second scheduled appointment when the SERVICE TECHNICIAN DID NOT SHIOW UP. I even called the office two hours after the no show and was told the dispatcher was at lunch but would call me when returned. Almost three hours after I reported the no show and NO ONE HAS CALLED BACK."

"Lots of (seemingly) miscommunication between dispatch and field techs. Kept getting AM and PM appointment times mixed upone day two techs showed up - one in the morning and one in the afternoon. I always had to call dispatch when confirmations texts didnt match. Returned calls were slow or nil. Also I discovered a fresh dent in our newly installed floor after Sterling installed our water heater. He also showed up 90 min after the text notification said he was on his way. Lots of dirt on the floor after he left, and the closet door was re-installed wrong. He was nice though."

"Service provided as expected."

"Stan did an excellent job and fixed the problem in a timely manner! He is the best plumber and answered any question that I had pertaining to the repair."

"Our technician was very helpful and was able to service all of our units in one visit. This had been an issue in the past."

"Tanner was very thorough and explained all the readings and what they indicated. Very clean and polite. Chris straightened me out on the ArmorPlus program."

"Our technician was amazing, polite and professional."

"Not enough space here!"

"Very professional, respectful, quick and provided details. 10/10"

"No one gets 10"

"Tanner was quick and efficient. He answered all my questions and made sure I knew how my furnace is doing."

"Tech was very courteous and respectful. Informed me of the progress of the service and cleaned up after completing service."

"Ryan did a great job explaining everything to me. I even received pictures of potential trouble spots."

"Thorough and efficient"

"Focused on job, experienced and polite."

"Kenny was on-time, courteous and passionate informative. He is planning on discussing with his supervisor a possible problem he spotted, and he will contact me with the update."

"on time; efficient"

"San come out took one look and new what was wrong . The last service man I had did not put inlet screen plug.missing . Stan new what he was doing"

"Justin Navarro and his team Trenton Lewis and Collin Morris provided great service when installing my new HVAC system. They answered all my questions and were very thorough while installing the system."

"On-time, efficient, professional, courteous."

"Tanner was great!!Went over everything he checked."

"answered all questions very knowledgeable and polite"

"Been Doing HVAC Business With This Company For Year, And I Give A Number 1..."

"Very courteous & knowledgeable."

"Tech arrived on time, explained what he was going to do and it didn't take very long. Very pleasant man."

"Technician very polite and helpful."

"Timely and informative proposal for system replacement"

"I scheduled for another day- 4-9 -I even called within the timeframe to get an ETA and was told it would be an hour to an hour and a half. Never heard anything . more and no one came. Next day I called and found someone then rescheduled me for the next day without talking to me. Unacceptable. When Cal cam on Saturday- service was excellent."

"Very friendly professional service."

"Called said he was not coming"

"Cody and his partner showed up on time, explained the cause of the problem I was having, and fixed the problem completely."

"Fast response time and fixed it"

"Jordan was here all of 30 minutes. I was under the impression that he was here to do the work I has requested as I had ask for this when I first called.. But instead gave me a verbal estimate. I was also told he had trouble contacting his office to schedule another appointment and that someone would call me later that day to schedule the appointment for the date I requested, got no call. I was also told I would receive the estimate by email, as of 8:15 Saturday morning, NO email. Stevensons was good in pitching the service contract (that I paid for) but little else. Am I happy with the service? so far NO"

"He explained everything and was very efficient"

"Scott Carter came, performed his technical duties, informed us that everything was fine with our furnace, and that we would get his report by email (which I have gotten). What we did not get was a strong-armed attempt to sell us unneeded services or materials. That is probably the first time thats happened, it it has been the least-appreciated aspect of dealing with Stephenson!"

"Very nice and explain very well"

"Very professional work. Thanks!"

"Jordan and Scott did a fantastic job turning up my furnace today they a very knowledgeable and fast .good job guys. Highly commend."

"Kenny was through. He was very polite and knowledgeable."

"Robot call to schedule service was 2 months early. Have to call you back again in 2 months to complete the service."

"GREAT SERVICE"

"Mike Bresley was on time, called before arrival. Was very courteous, efficient & knowledgeable, explaining the inspection process. also gave recommendations on how to maintain my HVAC between inspections."

"Mike Bresley was on time, Called to say he was on his way. Was very respectful., Very efficient, knowledgeable and explained all of the inspection process. Was very thorough, giving recommendations on how to maintain my HVAC system"

"Scott Carter did a great job. Explained things well."

"Mike Bresley was on time, very courteous, efficient and knowledgeable explaining functions about my system."

"Ryan was great!"

"Very knowledgeable and efficient."

"I don't have the time or the expertise to stay on top or ahead of any maintenance issues . This helps immensely."

"Dion was friendly and did a great job"

"Very professional and answered my questions."

"On time! Had the needed parts! Polite and Professional Attitude!"

"Easy to schedule (and change schedule). On time. Thorough inspection. Excellent feedback."

"Very thorough"

"Was no showed 2 days in a row and craftsmanship is below average. However, workers were very friendly."

"Resolved issue, knowledgeable, friendly, on time,"

"Kenneth worked for about 1hr 45mins and did a good job as far as I could see."

"Justin was professional and informative. The price was about 100 dollars more than I expected."

"Dion did the job and resolved the problem"

"Service is utmost important and team does a great job"

"Technician was friendly and efficient."

"Very professional, thorough, and efficient"

"Did a good job and was very personable. Did his job well and was very personable."

"You left my system dysfunctional, I have no air conditioning."

"Came with broken equipment at the end of an 8 hour window."