Stevenson Service Experts Heating & Air Conditioning Reviews

"He spent a lot of time and tried different things to make sure it was fixed. It did stop working later that night, so I called again. However, it started back up before the late night service person arrived. So I cancelled. It has been a 24 hour plus and is still working."

"As always he is very knowledgeable and very helpful. Explained what he was doing and why"

"Technician was very kind, patient, and helpful."

"The problem with the error messages seems to be corrected thanks to Joseph and Russ. Since we're on the Advantage Plan so we'll be using Stevenson for at least the length of our plan."

"Everything about the installation of my new HVAC system and tankless water heater was terrible, including all the follow up visits required because neither the furnace nor the water heater passed inspection. Which of course required re-inspections by the inspectors. The installation techs also didn't show me how to use the new system and the humidifier. I was unable to use the humidifier for the first winter because a crucial component hadn't been installed. Working with your company was a truly terrible experience, I will not ever recommend Stevenson's to anyone and no one from your company will ever be permitted in my home again. When a company overcharges as much as you do, I expect a high level of professionalism and expertise, $11,000 for a new HVAC system and water heater is excessively high in today's market, your company fell pitifully short."

"They were both very professional and friendly"

"The tech greeted me with a smile. He was very friendly, professional, and courteous."

"Everything went smoothly."

"The guys were very thorough, expedient, and thoughtful."

"Bryce was very pleasant, but he ran out of chemicals to test our water. My biggest concern was whether our water was good for our tankless water heater. I was not able to find out, so Bryce needs to come back."

"Tech was very good person and he knew what he was doing."

"Ended up costing a lot more than simple $79 tune up My furnace was working fine. The next day after the tune up it wasn't working. Andy spent 5-6 hours repairing. I had a warranty on the part. It took him about 15" to replace it when it finally came in. I was charged over $300 for labor on top of a $114 fee for a humidifier pad. I was sick when a simple $79.00 tune up on a working furnace costs me over $400. Andy was a nice man but I know nothing about tune ups. I feel like I was taken advantage of. Your company was unfair with your charge. Warranty parts should not be managed by overcharging for labor. My family and friends advise me to find a new company"

"He was very thorough in checking both heating and air components."

"the rep was on time, professional and efficient"

"Technician was very polite and informative."

"Trent was professional, polite and helpful"

"He jumped right in to what he had to do. Was very friendly with my animals. (-:"

"Professional installers"

"They were on time. No Company is perfect."

"On time, friendly, clean and explained the checklist."

"The technician came in very professional and did what he needed to do timely. He answered all my questions and offered suggestions."

"Excellent service"

"Jeffrey did an excellent job in diagnosing the problem. I feel he went above and beyond to ensure that everything was working properly and to ensure that we would not run into any future problems. While the problem was simple, he took all the extra steps that me feel like he truly cared about me and family and the company he was representing. Being a Lt Col and Doctor in the Military for over 35 years this is missing from today's world, Thank you Jeffery!"

"My water heater did not pass inspection because they left off a part. When the inspector told me what was missing someone came out very quickly to put the part on. I was satisfied with the quick reaction but was not satisfied with the fact that the part was left off in the first place. Also the original installer of the water heater left metal scraps in my basement."

"Super friendly, explained everything he did"

"All good ..Got job done which is always a good thing.."

"competent technicians"

"Tech was very prompt, professional, and friendly. I was very satisfied with the service."

"in and out no fuss no mess ."

"Trent took his time and seemed like he really cared about our needs"

"Trent arrived at our home on a difficult day - one of our pets was gravely ill and Trent was very compassionate and respectful while he was in our home. We appreciated his sensitivity to how we felt."

"Very friendly and proffered"

"Knowledgeable, polite and early arrival"

"Always enjoy talking to dustin,very honest and upfront,and a very good represtative of your company.we always request him when there is a visit."

"I'm not thrilled to get a sales pitch with my service check up. Its almost like I'm paying you to put an atm twist on me, when all I want is my equipment serviced."

"Everything went exactly as it should, Ron was great and got the job done quickly."

"minimal time spent checking plumbing lines and fixtures; no copy of a receipt and no checklist provided by technician, I had to separately request. I appreciate receiving tips on how I can maintain the plumbing fixtures/lines in between annual inspections and this was not accomplished with this visit."

"Prompt and very professional"

"Well mannered and knowkedgeable"

"The technician was given the error message taken from the smart thermostat. He checked the filter, which was clean and looked at the thermostat but didn't seem to know how to work it. We discussed changing our the thermostat since we've had previous issues with the thermostat communicating with the furnace. The technician did not have that type of thermostat with him but had us sign a paper to have the manager order a new thermostat for us."

"He was thorough and knowedgeable. And, he was. pleasant, respectable and professional"

"Very pleasant quick, concise, punctual, and knowledgeable. Good work."

"Very knowledgeable & very courteous"

"Joseph it's very patient with my mother. He takes his time and listens to her and explains things with examples to help her understand how things work which id greatly appreciated. And BTW, I never give a 10. Always room for a surprise!"

"Bryce and Geremy were very professional in both the installation of the new water heater and the removal of the old."

"Trent was very kind and professional"

"This young man was very courteous and he was very efficient. He replaced a water heater and water softener and he was very professional. His work was excellent and he cleaned up the area before leaving."

"Mike was very thorough"

"Fast, courteous, repair worked."

"prompt,courteous service"

"Ron was very knowledgeable and I felt he had my best interest at heart."

"Joseph was very professional and completed the service in a timely manner."

"He explained everything he was doing."

"Did an excellent job and explained what he did and condition of my unit."

"Our plumber, Rick Stoermer, did an extremely professional job replacing our water heater. New to our home, he took the time to educate us on various plumbing fixtures and coached us on future improvements needed."

"all maintenance was performed in min. time."

"On time, good service"

"As always, Dustin was on time, courteous and professional. Also, the woman who made my appointment was very helpful and kind."

"Very polite & courteous, very thorough, explained everything to me in detailed understandable way."

"Trent was very courteous."

"William was very thorough and explained everything he found in excellent detail."

"Consultant was professional and kind. He was informative and and studious about getting the job done properly."

"Very informative and patient in trying to figure out what was wrong with furnace."

"Technician had been here before . He is very friendly, efficient and extremely personable."

"Technician was polite and knew what he was doing. He asked about previous suspected coolant leak and offered to check to make sure there was no leak."

"Showed up on time, called before he came. He was helpful and personable."

"The technician you sent this time was great. He was polite and professional. Please send him back in 6 months."

"Service was timely and Guy stuck with identifying a difficult problem. The problem should have been identified when the technician was here a month ago."

"On time, service done right"

"Showed up on time, knowledgeable, personable, kind, informative"

"Shower drain leaked. Gave me a $850 repair estimate. "two man job" NOT TRUE I went to Handyman spent $35 and fixed it myself."

"He new his job."

"Technician provided clear explanations of actions."

"Quickly corrected"

"Josh fixes it right. And has great customer service while he does it."

"Prompt service"

"Andy was very thorough and worked until he was able to solve the problem."

"For many weeks my furnace has been producing an odor problem that several service tech have evaluated but have been unable to correct. I appreciate their dedication, approach, and effort but the problem is still there. Others have a scheduled appointment on 12/30/19 to evaluate further, I will be really happy when the odor stops."

"THE TECHNICIAN PUT ON HIS SHOE COVERS AND FIX THE PROBLEM QUICKLY, BUT DIDN'T CALL AHEAD AS WE WERE TOLD HE WOULD."

"William arrived timely and completed the inspection of my furnace promptly and provided me with verbal and written information as to the overall good condition and functionality of my systems."

"Very polite and informative, and efficient."

"through"

"I had several questions and he answered them. They were more for my own edification of the furnace itself."

"Kenny is very knowledgeable and informative. He is also timely."

"technician was very customer oriented and very skilled"

"fast, professional and timely"

"The guys were very good"

"No work was preformed because we are going to replace the water heater on January 3, 2019"

"Your service expert came quickly and diagnosed the problem. The next day everything was completed satisfactorily."

"Nathan and Jake arrived exactly on time, got to work right away, then provided a detailed diagnosis with exactly the problem and how they would resolve it. Then Jake worked very diligently to install the new part to get the heat working perfectly once again. We really appreciate their professionalism."

"I would have rated "10" if initially scheduled visit was when work was completed, but once the extent of work was known- a 2nd date was scheduled. The work was completed on this 2nd date. Luckily, I'm retired so the 2nd date worked."

"On time, polite, knowledgeable"

"Very satisfied"

"David was very knowledgeable and resolved the problem I had from the previous technician."

"They were very professional and I only wish they could have fixed the problem and not had to order a new system."

"was courteous, prompt and friendly"

"He arrived early and fixed the problem without charge as it was a repeat problem that we had no control over."

"Timely response to the service call."

"Tech did not try to look into the problem enough to know what the real issue was. He was more concerned in trying to sell me a whole new sump pump outfit."

"William was very nice. He easily explained everything. Rey nice fellow. The lady on the phone asking me to call her back is VERY DIFFICULT to understand. Had to play back 3 times to get what she was saying"

"It was the incorrect size tank and needed replacement. My husband had heard nothing but good things"

"Very dependable, tech very knowledgeable, punctual and professional"

"Jason was on time and acted as a professional"

"Been with you guys forever; I never have to worry. Service is great and techs always respectful and dependable. No question."

"He was AWESOME and very courteous"

"concerned about how long my furnace will last and whether I should rent one"

"The technician was on time, knowledgeable and professional."

"Call ahead. On time. Very knowledgeable. Respectful of house and owners"

"The installers were punctual & courteous. Larry,David, & Chris set up the heating & air system- then explained the system & checked to verify if we had any additional questions. Overall, they did a good job. Finished total installation in approximately five hours."

"Technician clearly explained what he found."

"Was promised new door to furnace since pipes were glued improperly causing it to leak and rust. Only a year old."

"tech was very friendly and knowledgable"

"He was courteous and knowledgeable. Called atten: to anything that I should be aware of."

"Bryce was both professional and friendly. He explained how to correct the problem as he fixed it."

"Very professional and punctual."

"DAVID IS ALWAYS VERRY POLITE....."

"Paul was very polite professional, and did no leave a mess."

"Excellent service"

"While Jeff was very helpful, he was the 2nd tech to visit this address in less than 2 weeks. The previous tech (name unknown) did not identify that the control board was having issues or that the furnace needed a filter box. So the previous visit cost us over $550 for a bad fix."

"Tech was polite, on time and did his job in a timely manner"

"Always courteous of me and my home."

"great job completed in installing our new humidifier on our furnace"

"Everything was done well!"

"Andy was very informative and explained things well"

"The 2 hour window is very convenient. I've always been pleased with the service provided. The maintenance plan is well worth it"

"Technician Kenny was very professional and thorough. He was respectful of our home as well as being very polite."

"Our service technician was very knowledgeable, thorough, and explained what he was doing very well."

"Stan always is very amicable and drops bits of advise that is very useful."

"Technician did a great job diagnosing problem."

"Quick"

"Trent was efficient Appreciated no pressure sales offerings."

"Even thought Josh was friendly and courteous, he was critical of the fact that another company replaced my heat pump and of the make heat pump I chose over Stevensons and Lennox."

"arrived @ the scheduled time worked nonstop until project was completed"

"The back hoe had to dig up my yard to get to pipe line....they filled in the hole but did not level it....when the back hoe was taken they tore up my yard ....it is a mess."

"It was easy to see Trent wanted to do the best job possible. Trent new what had to be done and was sure it was done correctly. He was careful to see our system was in top running condition."

"Technician was very thorough and briefed me on all of his inspection."

"very nice and did his job well"

"Kevin did an excellent job, explain possible issues with my problem. Very thorough investigation."

"Prompt, explained when we had a question about filter, Courteous. Ontime"

"Mike's did a great job fixing the wiring problem."

"Very efficient. Polite. Did job in timely manner. Answered questions."

"Quick response. Professional service."

"Mike was professional, courteous, knowledgeable and worked quickly to determine the problem and install the new part to fix it. He than ran his safety checks, explaining everything, swiftly. I'd give him 10 stars if I could."

"Pleasant"

"Joseph was professional, friendly, and empathetic about the bad news he had to show/tell me."

"Very satisfactory."

"He took the time to explain what he was doing and and cleaned up any mess. He also suggested I should check the humidity filter in a couple of months due to our hard water."

"Jason found a possible reason for a continuous problem we ave been having with the furnace. He was professional and personable."

"Paul was prompt, professional and knowledgeable. He took the time to explain everything that was going on"

"Seems like they are always selling something when they come for preventative maintenance."

"Trent was quick and thorough."

"Very knowledgeable. Professional. Instructed me on how to correctly use my thermostat so that I had a EVEN heat instead of constant adjustments. Excellent communicator"

"Because the repairman only seemed interested in selling me a new furnace and was unwilling to replace the part that had failed."

"Courteous"

"Although Kevin was not able to fix my problem completely, he did a thorough evaluation of my problem, made a change that I requested, and made suggestions plus other appointments that may reveal as well as fix my problem. It's a start."

"Every time they come out I learn something new. They are very professional when they come out"

"I never give a perfect score."

"No real maintenance is done on these visits. Inspection is the only thing. Suggested maintenance comes with an additional price tag!"

"problem fixed. serviceman was friendly, professional."

"Service was done on time and in a decent time."

"Joseph was polite, efficient and professional"

"He went right to work and new what he was doing."

"Efficient and informative"

"We were rescheduled, but without any communication. We do not mind being bumped, but would like a phone call letting us know that a tech will not be out when scheduled. We received a phone call to reschedule another appointment, but not one letting us know that no one was coming when originally scheduled."

"ON TIME... answered questions..."

"As I asked questions, Miles answered them so I could understand completely."

"He was very professional and helpful in diagnosing our problem."

"Was on time. Explained everything in detail."

"Guy was very friendly, efficient & offered 2 or 3 times to answer any questions I may have had."

"Jeff answered all our questions and was polite and knowledgeable. He has given us very good service and support every time he has come out. He is a very good representative for your company"

"Tech was prompt and polite."

"Trent was very polite and helpful. Laying out good options for my problem and presenting them in a very easy to understand way"

"Got an appointment when I wanted it. Technician was on time and friendly."

"On time, efficient, thorough"

"Guy was prompt, friendly and thorough."

"The tech was friendly and completed the work quickly."

"They were professional"

"After a protracted series of service calls over 2 weeks - the issues (caused by poor original Stevenson installation and poor recent Stevenson plumbing ) were resolved by Jeff in one visit. Jeff was professional and thorough and paid attention to quality of his work."

"I was out of town but my wife was home she first called me and will tell me the problem I couldn't talk to her over the phone to tell her what to do so she called you guys instead I'm a diesel mechanic by trade and for me roll number 1 in any situation when something doesn't start is to make sure you got fuel fuel pressure that was the problem the whole time all the tech had to do we'll check for pressure and bleed the system so $600 in parts just to bleed the system just doesn't make sense so you're Tech did not go by the Golden Rule and roll number 1 to make sure you have fuel fuel pressure propane electric gas whatever it is play the system it's not that hard"

"Ron was very pleasant and took care of my issue in a very timely and efficient manner!"

"There was a little bit of frustration with Nest install, understandably so though. The tech had booties for his boots as to not make our home dirty, but then he wore them outside too, kind of defeating the purpose. Again, the Nest install got him a little flustered."

"Technician left valve leaking. My husband corrected it and it no longer leaks."

"Courteous, fast and friendly service."

"Was very helpful on educating me about my furnace."

"Tech did not fix the problem and I still have it."

"Took 3 days to install could not complete because technician said must have sent wrong connector for gas line. Should have had everything they needed. Also broke water line to shower and broke sump pump discharge pipe removing already installed gas line. There was 2 technician did not have to yank and pull like they did. The technician that does service work are great. I will continue to have Stevenson do service but if I have to have another install I will go somewhere else."

"Technician was friendly and completed the inspection in a timely manor. Explained question when asked."

"William was very nice and good. He found a problem he couldnt diagnose but he correctly identified it as a serious problem and the next day Mike came out and identified it completely. It was a good catch on Williams part."

"Courteous service"

"He was very thorough."

"It took 4 different crews and 4 days to correctly install the unit. The final crew replaced the humidifier with a bypass unit which eliminated the noise when the unit ran. It now runs quiet."

"Satisfied with what was done"

"friendly , prompt and informative service"

"Michael was prompt and communicated with us promptly and clearly in person and by phone. He identified the problem quickly and outlined the next steps clearly"

"Jake was able to figure out why the humidifier setting was unable to be changed; the house is much more comfortable with a little higher humidity."

"tech came out .. said do not carry parts for a ao smith waterheater..said he would have to order part that could take up to two days to get..so why did i call you guys?? just so you can take my money..i think your company runs scam s on people..i would not use or call you ever.. call anthor company came out same day and fix it..i will post this on facebook..and let everone just how stevenson services is..did not see no expert . just scam....."

"The appointment was made this morning, tech was right on time and very friendly and helpful."

"Andy was professional and answered all my questions. He did not let up trying to find the problem until he found it."

"It was easy to set up the appointment they came when they said they were they didn't call ahead of time but the technician thought the Stevenson's rep was going to do that but it was okay they waited the 10 minutes for me to get there everything went as planned and there was no hitches I actually had to have someone show up for me they did and explain to them the explain to me what was going on like I say everything went off without a hitch I was very happy very satisfied"

"The Technician was very professional,polite,and didn't take him long to figure out what the problem was.Just needed some cleaning work done.And cleaned the furnace for me.I would recommend you to everyone if I could! Thank You,And Appreciate everything your Co. Has done for Us."

"Jason seemed knowledgeable, explained things, and was polite."

"Josh does everything possible to make sure we are happy with the service"

"good service , done well."

"Great service and super nice guy"

"Expected tech to be able to fix dryer vent duct issue. Service call was for that and to quote water softener. Got the impression tech was more interested in selling softener then fixing dryer vent issue. He only spent a couple minutes looking at issue using his phone light. Then quoted me extremely high price to replace entire dryer vent duct (15 feet for $2700???) I got impression tech was in hurry and that Stevenson was not interested in fixing vent issue which is unfortunate due to having high opinion due to good service replacing hot water heater. I needed that vent fixed because I can't currently use dryer. I got impression from when I called that Stevenson handles such issues. I now have to call other companies for help."

"Joshua was polite and diligent in his work. He explained things very well and took the time to make sure everything was running properly."

"Very courteous and efficient."

"Dave is always professional and pleasant. We request him every year."

"Courteous and thorough."

"He was very helpful"

"Miles did a great job! Have him a google review! Stevenson will now be taking care of my family. Thank you"

"He was very knowledgeable about my problem."

"Early. Fixed the problem"

"The first guy that came out was young and didn't know what he was doing I had to have a redo done the two gentlemen that came out we're very professional and did a great job"

"My heat was restored the morning after I called, but I was told there is more work to be done, and it's over a week later, and no one has called to schedule this work."

"Stevenson always sends out professional and knowledgeable technicians."

"Perfect scheduling experience, very communicative staff, prompt, polite, competent. Entire staff from receptionist tot he technician inspired a sense of experience and trust."

"He checked the temps and operation of our system with minimal disruption to our lives."

"prompt professional, product works well. Cleaned up after."

"Good job"

"he was very thorough"

"He came, did the work, and gave explanation`s about what he did."

"David is super knowledgeable and does a very thorough job."

"Rep did his job well, he was very polite and tidy."

"Both techs were polite knowledgeable and very patient in explaining everything"

"Technician was great. Cost was much too high for having just had the hvac system installed 14 months ago."

"I trust Dave lighting with everything to do with my fuel oil furnace need and now I have grown to very much appreciate Bryant severt the installation tech"

"Tech knew what is causing the noise in our hot water system (and checked with previous tech concerning what had been done and what needed to happen next, both agreed). He has already ordered the repair part."

"The technician was thorough and finished the job"

"He was professional, explained potential issues, offered feedback and options."

"He worked very quickly but efficiently. He corrected some mistakes that a prior company had made in out heating system. Seemed to really know what he was doing."

"Jason was very friendly and knowledgeable of the task at hand. He explain very clearly what work he completed. I would have no problem having him servicing our unit again"

"He explained everything to me in detail."

"There was a lot of water inside our furnace and I am uncertain how to stop that from building up again. Technician did not change the furnace filter. Should the filter be changed at least annually? I don't want the system to break down because this maintenance was not done."

"Stan was pleasant to speak with and very efficient. He answered any questions we had proficiently."

"Excellent service was provided"

"Good customer skills."

"hopefully fixed my problem"

"Very helpful and knowledgeable."

"Very knowledgeable, friendly, and efficient."

"Fast, courteous and very fair service/cost"

"good explanation of system issues."

"william was a nice guy. he followed up with the office to solve an ineven heating issue"

"For some reason this person insisted on the door to the laundry/furnace area be shut. No one has done this before. Therefore I have no idea if the person actually did anything."

"They werent the original installers of the unit but came anyway when the installer company was too busy. It was 47 degrees in the house."

"rep did a good job"

"Very professional and knowledgeable. Answered all my questions in terms I could understand and offered hints for maintenance."

"Quick efficient and friendly guy! Explained some things, gave us some good advice, good guy!"

"Guy was very professional and thorough"

"Please send Joseph to our home anytime. Thou no need for him to come if Kevin had correctly done inspection"

"Michael was on time, considerate, and provided fantastic service."

"Guy was courteous and professional while in my home."

"He was pleasant, & efficient"

"They were professionals with a capital P. Friendly and so knowledgeable"

"He was informative."

"Technician came out the same day and addressed my plumbing issue."

"On time, pleasant and knowledgeable technician."

"Josh and Team are excellent. They are fast but thorough. Josh always makes solid recommendations and is a pleasure to work with."

"Nobody ever called to tell me they were in their way. I called 7 days before my schedule and told Lindsay it would be 3 o clock before I got home. She informed me she would make a not of it. When I hurried home on Friday, leaving work two hours early, I made it home at 2:47. There was a note on the front door that said the technician was there at 2:43!? No calls, even though it was requested to call on their way by my wife. I called in and asked where the tech was and nobody had any idea that I said it would be until 3 before I was home. Not happy, not happy at all."

"Very polite and professional"

"ADVISED ABOUT LATE ARRIVAL"

"Your folks did a GREAT JOB."