Stevenson Service Experts Reviews

"If installation manager ever calls me back, Ill tell them"

"did everything I requested and more"

"Did good job"

"Technician was thorough"

"The technician did a detailed job and answered all my questions until I understood."

"I was charged $99.00 just to be told that my some part on my system had been discontinued and that it would be very costly to update to the new part; therefore my air conditioner was left inoperative and I was without air, suffering from asthma and COPD for the entire week-end , with temperatures in the high 80's: however;, on Monday, 6-14-2021, I called another contractor who came, checked out the compressor , found a worn-out coil, replaced it and the fan on the compressor immediately began and I now have air. This contractor was only here for a short period of time and only charged me $160.00 for his service and a new coil. I feel that your company took advantage of me because I am an elderly black woman."

"Ross fixed the problem and was very friendly and answered all our questions."

"On time pulse they called to let me know that they where 15 mins.out"

"Because I was very satisfied."

"Came in, identified the problem and fixed it."

"technician explained clearly what he was doing - resolved issues quickly"

"Kenny was friendly and professional and he said everything was fine."

"David is always very professional, timely and thorough. Always able to answer questions when we have them."

"Just give everything a quick check"

"On time, knowledgeable, diligent, good communication"

"Told tech what I thought was wrong. He opened outside compressor and confirmed the hard start capacitor needed to be replaced."

"I ask for a specific person. They sent someone else!"

"Always top notch."

"Courteous - apparently did his job (yearly service) - explained what he did."

"Very professional quick and knowledgable"

"We did not score a 1 but want to praise the techs that installed our new advantage plan furnace and air conditioner - Chad., Justin N. Tyler. Very professional with excellent skills please share our review- Iris G."

"Repair work has yet to be done, not scheduled until next Tuesday. Answering this survey is premature."

"Dustin was prompt, called ahead, and was ready to work and installed everything efficiently, explaing how everything worked as well."

"Always room for improvement"

"Kevin Calicoat provided absolutely excellent service today! He called to notify me he was 30 minutes from arrival - always nice to get a heads-up like that. He arrived early in the appointment timeframe - also appreciated. Once at our home, he quickly and expertly connected our new AO Smith hot water heater to our furnace's Aprilaire humidifier. The explained to me what he did and showed me how to use the valve he installed. Kevin is definitely welcome back for any future plumbing needs! Keep up the great work!"

"Josh came back to fix a previous leak. He seemed confident it was fixed this time. Both guys were friendly and worked hard."

"Dave did a fine job troubleshooting my air conditioning problem. However, a part had to be ordered and it hasn't come yet, even though it's been longer than it was supposed to take."

"Diagnosed my system and gave me information on if we wanted to purchase a new system through you guys since our system was older and would cost almost the cost of a new one to fix."

"Thorough, friendly, patient"

"Efficient workers and excellent representatives for your company. They arrived in time frame expected, were careful in being neat and respectful in my house, thoroughly explained all that they were doing. Explained operation of system and any adjustments to settings I might need to make. Tested system and quality of work. Checked all connections for any issues - none found. Answered all my questions. Cleaned work areas well. Very satisfied with their service."

"Service technician was fine however you only had 1 person working that day so it was an 8 hour wait time because he was getting overwhelmed with service calls. We pay an extremely high cost service contract to have to wait"

"Josh did excellent job explaining everything"

"great service from start to finish"

"Show up on time and do a good job"

"William was very professional and friendly along with his trainee. Both of them were good representatives of your company."

"The first technician, Jason, was super helpful and gracious--in fact the technicians were friendly and helpful. The on-call person who was dispatching the technicians was also helpful. The folks answering the phones were kind of rude and made me feel like I had to justify why I was calling to have a technician look at my 3 month-old $20,000 system checked because it stopped working."

"On time and professional service"

"William is the best service technician we have had and would like to request him at all are appointments."

"Very good, prompt technician informative Bad part,,,, late night visit, i had to work the next day Don't get me wrong, i appreciate the prompt visit, was a wasted trip"

"Technician was quick and efficient."

"Arrived on time, conducted my tune-up efficiently"

"You got my air conditioning working again."

"There was a communication problem about the service scheduled. The technician called the office and made arrangements to go get gravel to level my A/C ."

"Salesman was pushy and told half the real story. Just kept talking about how everything is made in Texas, which isn't true, and they pay people whether they get jobs or not. That doesn't help me afford an outrageous purchase so you don't have to keep pushing that. Advantage plan seemed shady. Not a good experience."

"Arrived promptly. Technicians courteous. Sales, not service was the priority."

"Sales mans and technicians were excellent"

"Always very informative, letting me know how things work and what to look for"

"I don't give out the highest rating to anybody."

"Everthing done well and professional"

"The sales representative was very knowledgeable, on time, polite and not pressuring. It was very comfortable interacting with him."

"arrived on schedule. completed work quickly."

"Efficient and complete."

"Careful with everything he did and double checked everything and made sure everything would pass inspection."

"Jeff was very nice and explained everything to me in a way I could understand."

"Paul was very knowledgeable and answered all our questions."

"We still haven't received a quote."

"Very Professional"

"Service was efficiently performed. Reading were explained."

"I was told a trap on the condensate is crack needs repair would cost me $232.00 dollars why is this not covered I only had this furnace for 3yrs not very happy about this"

"On-time, called en route, respectful of property on a rainy day...."

"Super pleased that they could respond so quickly to send someone out. Dustin was on time, knowledgeable and professional. Diagnosed and fixed issue immediately."

"The technicians were knowledgeable in addressing our reason for calling for service they were very courteous and professional."

"Came the same day I called and fixed the issue"

"very professional service."

"Service people are nice but installed the wrong thermostat to begin with and still waiting on the correct unit after the initial one failed."

"The whole process was great. The work was done with excellence."

"Always great"

"quick service and fixed same day"

"Lucas and Shane are top-notch technicians who have a pleasing dispositions and are great communicators"

"All 3 Techs that came to service unit were very professional, polite and excellent communication with the process."

"Brian was very informative and patient with our concerns."

"they did their job ."

"He was timely, professional and fixed the problem quickly"

"Dave and Rennie were very personable and professional. I asked Dave why he was using a water hose. He said it was to clean the coils on the heat pump. My heat pump is 10 years old, and I don't ever remember a technician using a hose and cleaning the coils. Dave also prepared an inspection report, which I don't remember other technicians doing. My furnace is located in a crawl space and Dave didn't mind having to work in the crawl space."

"You are all professionals and know how to treat your customers like family."

"Ross was very good"

"He was very informative"

"Very knowledgeable and informative"

"Service provided by the techs is outstanding. Unfortunately we have had Stevenson techs out 4 times on the last month."

"The technicans arrived early, around 2:15, in their time spread (2-4). I didn't have to sit around waiting for them to come."

"He was here early and was honest about our problem"

"The service was prompt. The technician resolved the issue and advised everyone of the root cause of the issue."

"Technician was informative and willing to answer questions."

"The techs were efficient and very professional"

"He was very informative and seemed very concerned about our issue"

"Ross is a very well trained technician who really knows his business and he was extremely polite and informative."

"Tech was not here long didn't appear to do much. I did not buy his explainatiion as to why the A/C was not cooling like it should. He gave me some story about a thermostat outside . It has been cooling inside for the last 5 years and now it isn't cooling the same. He was in the basement a short time. same with outside.Didn't apprear to do anything I could tell. Other techs always had a list of things. He seemed distracted. I don;t think he checked much of anything and his explaination did not make sense. I was dissappointed in the service this time."

"The technicians that installed my water heater were very friendly and knowledgeable."

"Plumber only did a superficial look at the problem and was fast to pass the business off to another company. Plus when I scheduled appointment I was told $100 no matter what was being done.. (I made sure to ask since it was a main drain) and when the plumber showed up quoted a different price. And the plumber never called with an estimated time of arrival.. Will never return."

"efficient"

"The men were very friendly. They were very knowledgeable about the work they were doing. They cleaned everything up carefully. They encouraged me to call if I had other concerns."

"Jason was very knowledgeable and went to work quickly. He also changed my filter and batteries in CO monitor."

"THERE WAS CONFUSION IN OUR INITIAL CONTACT AND THE APPT HAD TO BE RESCHEDULED FOR A DIFFERENT DAY AFTER THE APPT WAS CANCELLED"

"Ross and josh were great to be working with. Very friendly and personalble"

"We were pleasantly surprised at how fast (and quiet) the removal and new install process was completed."

"So here's the thing...I understand if you have a policy, you have to stick with it. HOWEVER, when I called for service, the customer service representative asked if my unit was over 10 years old. I said probably, it looks really old. She said, ok, I'll get you scheduled. Eventually the technician showed up and was pleasant in demeanor, but then he looked at the unit, and said, its over 10 years old. I cant touch it. He proceeded to quote is for a few replacement options of our water heater. He eventually asked, have you tried relegating the pilot light. We said yes, but also we weren't really sure what we were doing or how to do it. He said ok, without offering any further advice or assistance. On his way out the door, he asked us to leave him a Google review, though admittedly he didn't help at all, but he was "nice" and asked us to leave 5 stars so he could get a kick back from his company. When headed out to his car, he turned around quickly to say he forgot there is a $99 fee. Paid the man. He left. Now I have a few issues with this... 1.) If it is company policy, why did the phone rep not state after asking the age of my unit, that the service tech would not even be able to touch it and would still charge $99. 2.) My father in law came over shortly after, showed us that the pilot light was just really awkward to reach and then was able to light it. Literally nothing wrong, just went out from a draft during a rainstorm. Why didn't the tech, for the $99 service fee, even have the decency to try to light it at all or offer us advice of how to do it?? Like I stated, I understand company policy, but this seems to me like a bait and trap. As if the rep asked the age of my unit, then realizing this was a quick money grab sent the tech to literally make $99 with only spending exactly 7 mins in my home, only to turn around not having lifted a finger or sparing any effort on the customer. Really shady business practice....very dishonest. Highly disappointed."

"Believe that the technician went above and beyond in servicing our A/C. Specifically, after testing our system and checking it out, he proceeded to thoroughly clean the outside condenser."

"Explained about a new system and answered any questions we might have had pertaining to this replacement."

"I did not appreciate the other sales consulant. or what ever he was I did not schedule for an estimate also did NOT want one for this cause I am looking for a new service contractor."

"Larry, Lucas, and Matt all did a fantastic job. They were professional and answered all of my questions. They installed my system in a day and didn't leave a trace of a mess. Very professional workers!"

"Techs were on time, professional and courteous."

"I never rate people or businesses a 10. No one and no business is ever "perfect". That said, I didn't have any issues at all with the technician's work. Thought he did great."

"all the reasons below Kenny Wooten was our technician."

"Wore masks, cleaned up area"

"The Service Tech was very knowledgeable and professional.?"

"On time and worked promptly and accurately."

"Professional support."

"na"

"Kenny was very personable yet professional. Treated me respectfully and answered my questions."

"Presentation of what would be done and it was plus!! Immediate response to my request for service."

"Dave was on time, performed inspection efficiently, and explained everything."

"Very Friendy and informative plumbers"

"Jeff spent time thoroughly going over what issues he saw with the furnace and ac unit. I was impressed."

"They were professional, friendly, and helpful."

"Dave was experienced in what he did and explained PROBLEMS and showed me the leaks and valves."

"Very knowledgeable and thorough."

"Quick, thorough and efficient."

"Kayla was quite knowledgeable and very professional! We will request her the next time!"

"the technician, Kenny Wooten was very professional and explain the procedures of maintaining the furnace."

"Kenneth has been here before as a technician and was able to provide proper service because he was familiar with the unit and its installation."

"Excellent sevice"

"David was extremely efficient and knowledgeable. He was able to diagnose the probable min less than 7 minutes. He also answered all my questions."

"Responsive and timely to the issue. Answered questions regarding workaround until part becomes available."

"I think tech was Ben. Outstanding skill, dedication and customer service skills. A true asset to your company. I really hope he gets recognized."

"Technician friendly, professional and treated us as valued customers."

"Kevin and Austin were very professional and knowledgeable about the tankless water heater. They were real nice too."

"Timely and courteous service early Sun morning."

"Different service technicians have different opinions about the same system."

"tech did a very good joob"

"Professional"

"got the spring servicing done and identified possible issues which will be taken care of in a week or two. mike is respectful, polite and competent."

"Both guys here were knowledgeable, professional and QUICK! They also liked my dog :)"

"Work done quickly and professionally"

"Your tech, David, was very pleasant, and informative. He did a fine job. He knew about the system & when checking the furnace filter noticed it was very dirty--needed replacement. He would have one ordered & sent (which did happen). When checking it I asked to see how to replace it since I had not done this before on this "relatively new" furnace. He explained & demonstrated this. I am asking why your company does not require filters to be "on board" since there would be a need for this item. Does your company not require a filter replacement with each visit (2 x/ yr.) for the $24.00 per month plan? The "used" filter was dated 4/.17/2020."

"quick, efficient."

"Arrived on time. Completed repair quickly."

"Very professional"

"Everyone is always knowledgeable and friendly."

"Waiting for a part to hopefully resolve our issue."

"Technicians were prompt and professional. Gave honest report of situation and all my options."

"David arrived on time and was very professional."

"We didn't get a walk thru of how to operate shutoffs, etc."

"He was very open, in his comments about what he was doing and was very willing to answer my questions. He was also very concerned as to whether or not he had forgotten something or not as evidenced by a call back to question if done"

"no problems or other issues"

"Kayla seemed to know what she was doing and was very pleasant."

"Prompt, personable and completed the job in a timely manner."

"Friendly, professional."

"Both installers were very conscientious about covering all working area with tarps, answering questions I had and making sure our cat did not escape as they were going in and out our front door."

"Not sure ac check was done correctly?"

"every since our warrant has be over, you have sent a salesman with Dustin. We were told we needed a new furnace and air conditioner and that our freon was down. We had it checked today and told freon is not down."

"I appreciated Mike coming out the day I called and giving a detailed explanation of the quote. He was also available to answer more questions over the phone, which was really helpful."

"Answered all my questions and did a most thorough job of cleaning the air conditioner fins."

"Would like to see Stevenson stand by the lennox Ac they installed rather then make excuses and tell me it's the low end of Lenox AC $5000.00+ 5yrs old...same issues since 3 months old.... A lemon is a lemon. Just shouldn't be dealing wiith issue AGAIN."

"Always friendly"

"Did job quickly and well."

"Very professional. Since this is the only place for comments I am pointing out that I was not given a receipt/invoice for the services provided on this visit. Please email a receipt."

"You may discuss this with me at 937-864-7091."

"Was very polite , informative, knowledgeable and very engaging"

"Stan is always knowledgeable and helpful. He will return to repair my kitchen faucet."

"I wish Thomas would have shown me the ultra violet light that was replaced."

"Intelligent and personable service technicians."

"He was great"

"Very thorough and knowledgeable"

"They did everything I expected them to do and left my system in good working order."

"Very friendly, polite young man who was thorough in his work. Explained everything. Very Satisfied."

"On Time, Professional, Keeps you informed on work"

"satisfied with everything"

"Very professional and friendly ."

"Jason seemed to know what he was doing and was very friendly. Answered all my questions and made sure I understood why he was doing the repair."

"Technician explained what he needed to do and was very professional and thorough"

"Very polite guys"

"technician was courteous, made valuable recommendations and explained what he did"

"Technician was knowledgeable and professional."

"answered any questions, was polite and efficient"

"William was professional, knowledgable, and efficient in his work."

"Dave went out of his way to make sure our fan settings were right, and after discovering they weren't (after a circuit board replacement a year ago), spent time making sure all was well."

"Great team of professionals."

"Both the discussion about the Service Advantage Plan and then the install of the new unit went quickly and professionally. The Stevenson's team kept asking whether we understood what was being planned and later delivered; to be sure we were comfortable/happy with the decision we were making."

"You were available on a Sunday evening, the technician explained the problem and how he would fix it, and the price was very reasonable."

"It was a difficult install done with dispatch and skill."

"Tech was very knowledgeable and professional. Also Cheryl in the office was quite helpful, getting the tech here quickly as I had to go out of town that morning."

"I was supposed to have a filter replaced in the furnace. The technician said he couldn't do it because the water heater was in the way. I have not heard anything from your company about when this will be addressed . Your company installed the water heater and now it has to be moved. That means a big job needs to be done and I have to give up my time to be at home when this work is done."

"The work that he did was above and beyond the normal. He used the garden hose to rinse out the air conditioner compressor unit. i don't recall any technician doing this before. Ref: internal furnace contact points individually checked. He seemed to know more than previous technicians."

"Ken was very polite and respectful. He answered all of my questions. He also addressed a condensate system concern I had by cleaning out my condensate reservoir tank and flushing the discharge line to the sump pit. That my have been part of the service but Ken was very helpful,"

"Technician arrived ontime and performed the service quickly and efficiently."

"On time, very thorough, answered my questions"

"always thorough and very nice"

"I got a quick estimate and fast repair. Stan was honest about the job and gave good advice."

"The tech. Seem to know what he was doing."

"Tech very nice knew what he was doing."

"Sometimes I am just generous, but when the company dispatcher and service technician coordinate their effort to remind me of "tune-up" time and to perform the necessary precise maintenance on my system; my hat is off to their efforts!"

"Courteous and professional. Efficient. Worked very fast."

"Called ahead of time & was careful & effective in his work."

"Timely, efficient, and thorough"

"arrived on time was friendly and did his job well"

"He was very thorough and answered all my questions"

"Miles and Jaden were great in explaining everything"

"Kenny was thorough, professional and a great representative of your company"

"Technician debriefed me on findings and provided knowledgable answers to me questions"

"Very friendly, and punctual"

"Technician just dropped off salt. I helped him carry them into the garage. Nothing really to be dissatisfied or particularly jazzed over."

"The service was good, both Tec's were timely & knowledgeable how ever I do not agree on how items were charged or that no discounts were shown on any parts as the agreement specifies. Prices quoted were from "TOP MANAGEMENT""

"Technicians Brian & Sterling were amazing! Explained what they were doing. Listened to my concerns and answered all my questions. Definitely represent the company in a superb manner!"

"Things happened promptly and also smoothly. They left no room for complaints."

"Josh was very professional and thorough. Very pleasant young man."

"Arrived on time. Introduced themselves. Completed work in stated time. Wore mask, & shoe covers in house. Professional & friendly"

"Never received a receipt"

"On time arrival but didnt do much. System is only 2 years old maybe thats why. Very friendly"

"We had a unique and complicated airflow issue, along with many small problems needing addressed right away. Jeff took the time to find the right/best solution, gave us a fair price, amazing work then worked out future plans to fix the rest. We are so relieved we are finally addressing these issues and that they're being done by TRUE professionals!"

"Kenny was very professional and helpful with the questions I had for him"

"Fast, nice and told me everything i needed to know"

"On time,courteous and good communication."

"Both had conflicts with each as to a projected problem. As well as addressing another plan purchase of a hot water heater, remarking that my heater was older. I've not had the heater fail, but when they left my water heater was turned off. I had to relight the pilot and heater works fine. They turned it off. Not happy about that."

"The salesmen was very knowledgeable and personable however weve decided to go a different direction with the project. Well keep Stevenson in mind for future needs. Thanks!"

"quote for work priced way to high highest out of three estimates"

"They were in and out hardly noticed.. Put on booties with out asking, big plus!...Joseph was here before and fix a small gas leak that time, remembered us, another plus and friendly."

"Very helpful"

"Jason explained what he was doing, what he found, and suggestions to keep my systems running well."

"Very personable. Explains everything he is doing. Keeps me informed."

"William was about business. He was polite and respectful."

"Courteous and efficient"

"Stanley was a real pro. He worked a challenging issue and never gave up. He was cordial, professional, clean and prompt. We would gladly do business with Stevenson in the future and Stan would be our first choice."

"He was very professional and finished the job in a timely manner."

"Technicians very knowledgeable and efficient"

"Knowledgeable and professional."

"Polite, efficient, gave helpful tips"

"Explained everything and took time to answer my questions. Very helpful and knowledgeable"

"Tech knew what the problem was b4 he even open the panel on the unit ,had a plan of action and went to work and fixed it in less than 5 mins"

"He was very professional and seemed very knowledgeable."

"Very fast response professional got the job done."

"kenny was very knowledgeable and courtious"

"Very knowledgeable and helpful"

"Quick service. Very friendly technician"

"Josh got my air conditioner running to peak performance."

"very knowladgeable of the problem"

"I found Stevenson Service Experts on Rinnais website as a Pro thats certified to install the particular Tankless water heater I ordered. Day one they come out and access the area and unit I have. They were able to schedule us next day! Thats fast service. The techs Sterling and Rubke were polite and instilled confidence that they were the people we needed. We were told they normally charge 5k for a tankless water heater install. Since we already had the unit and other parts from Rinnai they asked what I was comfortable paying. I am a heavy DIYer with a construction background and work at Lowes. I was not willing to pay more than 2k for something I can do myself, albeit slower. I had told the tech that I would prefer to do my own water lines but since the company was going to supply all material I decided I would let them do it and save myself the time and energy. Install day: Like I said they were able to come out next day and install. The appointment time was 10-11 showed up at 12. Called at 10:30 to let us know they would be at our house around 11-11:15. The licensed plumber was confused and stated he did not know how to install a filter (1 MNPT and 3/4 FMPT threads with an install manual) with common thread types for plumbing. So, he left me some PEX for me to use. I was at work communicating via phone and was not wanting to argue about the simplicity of install. Then the licensed plumber was unsure how to install the condensate neutralizer from RINNAI, whos website recommended these plumbers, this also had all the needed install components. The vent through the ceiling had to have 2 holes cut because the installers missed and hit a rafter... The company had the audacity to ask if I would repair it... WTH. After further inspection I have found all fasteners put in my drywall had no drywall anchor.. So they were sloppy and loose. I have since installed my filter with proper isolation, the condensate neutralize and proper wall anchors. Today I was leery after the level of craftsmanship to this point that I had found and decided to check the hole in my exterior wall where the vent exits and terminates on the exterior. NOT A SPOT OF CAULK against my siding!!!! Frickin water entry point!!! Are you kidding!? I understand that I can be particular, thats why I usually choose to do my own work. However, for 2k I certainly expected a licensed plumber to know how to install filters, the neutralizer, proper drywall anchors and water proof the termination on the exterior of my home. To recap, the company was fast and courteous but if your using this company you need to be aware that they dont know how to install filters, use drywall anchors, install Rinnai components, or use caulking. Based on the job done at my home. I expect the company will reach out, at least I hope so, after this review. I expect money back for the time I spent installing and correcting what I have and for them to fix my ceiling and caulk the vent termination."

"Kayla and her supervisor Joe Violet were great. Very professional and helped us when trying to get two newer units from our new addition placed on service contract for future tuneups. It was so nice to have a woman here working on things (this is from my wife). lol"

"EXPLAINED EVERYTHING THAT NEEDED TO BE DONE"

"They our very thorough"

"Young service man and he seemed to be very through."

"Joseph was very professional and prompt."

"Jason is very personable and really knows what he's doing. An asset to your company!"

"Because he was very effient."

"Knowledgable"

"The Tech did a great job and very friendly"

"Very professional"

"Arrival time excellent even earlier than anticipated."

"He was polite & friendly & answered questions"

"The crew was professional and worked quickly to install the equipment. However, there was supposed to be a duct cleaning which did not occur."

"They were fast"

"I was told that I my technician would be out between 4-8 and that I would rcv a phone call at least 45 min prior so that I could be home. He called while I was in a meeting so I did not speak to him and them he arrived before 4 while I was still at work."

"Technician was very professional and polite."

"Guillermo was very professional and considerate."

"Rick was very informative, answered our question, was polite and seamed genuine."

"they are always open to the account and knows what the last tech did and what is needed."

"Very helpful"

"Polite Installed part with no confusion"

"Your service was available on a Sunday evening and the price was more than fair. Plumber explained the problem and how he would fix it."