Stevenson Service Experts Reviews

"The young man was very courteous and informative. He explained everything clearly and repeated things a number of times because of my hearing loss. He wasvery patient with me andmy questions. he is an asset to your company."

"Very knowledgeable and competent. Great job."

"Very professional in manners, respectful to our property, and very congenial. Thank You"

"courteous service, delivered as promised"

"Is this rating for our furnace check? That is what I'm doing this survey for!"

"Joseph Pernell is amazing and can quickly and efficiently analyze and solve any problem and does so with a smile."

"William was respectful & took time to answer question. He educated us about contract that we did not know"

"He was fast and efficient."

"You guys aren't done yet"

"Friendly,explained what they did and what might be a problem."

"You wanted to charge me $845 to install a $200part that takes 90 seconds to install. Labor, mark up, time, do not add up to 845 that is called gouging or ripping off the customer. Shame on you. My dad had it fixed in less than 5 min after the part arrived."

"I felt other plumbers from your company explained things better and had a better attitude than this one. I think it is too soon to judge the quality of his work but so far the faucet is working fine."

"very helpful"

"He came in did his job and everything was great"

"The technician provided helpful explanatory information."

"Nick came in, checked out the area, got his equipment and went to work. He took before and after photos of the duct work for me to view. He was very personable as well as knowledgable about the process. I will share his name and Stevenson's to friends in hopes that they can receive the same professional service from Stevenson's H / A.."

"COURTEOUS MAN AND EXPLAINED THE ADVANGTAGE PROGRAM WELL."

"The technician was very efficient explained the problem and corrected it."

"Knowledgeable and Very efficient"

"I was very happpy with the service guy, but DO NOT like it when you send a service man and salesman out at the same time,. This happened 11 years ago, when we had to replace the furnace the last time, so to me it appears like you know you are going to find something bad when you come out because the warranty is over. The next time it happens I will not let \the salesman in. I'm 80 years old and would had felt more comfortable to have had a relative here to hear the pitch."

"He did a good job doing the maintenance service call but tried to sell another product. When 11 months before we spent almost $12,000 on this house mentioning about changing to electric heat was very upsetting. Do what your there for dont bring up about another product."

"Professional and courteous."

"William was on time and very professional. He did a great job on the fall checkup."

"Polite and good to work with."

"Tech seemed very knowledgeable and was very forthcoming in his passing some to me."

"Always top notch professionals."

"Jason, introduced himself, wearing proper Covid protection."

"Josh is very conscientious with his work and very respectful"

"Communiated clearly. Efficient and carefull installation. Friendly and courteous. Very open to questions and feedback."

"The sales guy talked me put of using you all. He acted like he didn't want the job. Which is fine I would rather use somebody that wants the job and wants my business."

"The technician explained what happened and how he fixed it."

"My wife was home and she said the both technicians were cordial and helpful. I appreciate the care your technicians take when coming into the house. She said they kept their masks on and they always cover their shoes. Last time the technician told us we had a problem with the capacitor of our furnace. IT was not a problem yet but the rating was not a concern. William did not note that this time so I am not sure what to make of the earlier comment."

"Our tune-up was scheduled over two months in advance. A few hours before our appointment I got a call from Stevenson Service Experts of Beavercreek OH telling me my appointment would have to be cancelled. I took exception because we'd scheduled so far out. Fortunately they were able to keep our appointment intact but I would say over 50% of the time this same thing happens."

"The tech knows what he is doing and I trust him to do whatever needs to be done."

"David is knowledgeable & professional!"

"The service rep explained the diagnostic process he was performing and kept me updated about his findings."

"Paul fixed the main valve with quickness, and tried his best at helping with other issues, realizing he couldn't do it he called the office to get someone in a different field. Joshua came earlier than expected, and got things going for me just as quickly. Both were very professional and especially kind with all the questions I had."

"Josh was very professional. He listened to my concerns and did a thorough check on boiler. He explained the problem and what needed to be done to fix it. I REALLY appreciate the honesty and the service received. We look forward to calling Stevebson's for future tuneups on our boiler....special request: send Josh.?? Thanks again."

"still waiting on the switch to be put in"

"Can't do survey, keep getting ERROR message."

"William came in, very respectful, cleaned the furnace and was finished quickly. I appreciated the fact that he didn't try to sell me any kind of other services. He was early, but I appreciated the fact that i was home and he called to see if it was ok to come early."

"On time and tech was efficient and seemed knowledgeable"

"Stevensons has helped me out alot ima single income with plenty of bills and no so great credit and they showed up after my old furnace stopped working and offered me a brand new furnace and a/c for a great price it was to good to passdown and really helped me and my family of 5 when i had no other options im very grateful and with winter right around the corner they were in and out within a day to keep my family warm and now even comfortable when its to warm with my new a/c that i didnt even have before i called them now i can keep my family comfortable in both the winter and the summer without filling my windows with box a/c and heating with small electrical heaters."

"Stan knew exactly what to do. He went to the leak area, removed the surrounding insulation, identified the leak and repaired the leak."

"everything seemed to go ok"

"Josh was very pleasant and personable and fixed my furnace without a hitch."

"He was very professional. Took time to check everything out. Talk to me about a humidifier for my allergies to be put on my furnace. He was very nice."

"On time, efficient, and explained what he was doing."

"3 hours to check out my high presser switch that failed. he found that it was bad but didn't have a replacement for it. I'm thinking that I told the scheduler that it was the switch that was bad. No one has rescheduled us for an appointment to get it fixed. Kenny was to tell Stevenson scheduler that we needed another appointment to get the switch fixed. That was on Wednesday the 30th of September late in the day."

"Very thorough, pleasant, courteous, wore a mask."

"Tech was prompt, thorough and answered all my questions"

"EXCELLENT SERVICE"

"Earl was very through, and explained eveything clearly."

"The technicians were courteous and thorough!"

"Service was great."

"We had a second and third opinion on our furnace and both companies said our furnace is fine."

"Jake Haye and Kevin Carter did a thorough and professional inspection of my furnace system."

"He immediately recognized the problem and gave me the options I had. I chose to replace the unit with a unit he had with him, calling for a delivery of an attachment to extend the warranty and spent the time to remove the old unit and install the new one right then. It began working when he turned it on and we were able to use hot water the same day. I have had comparable results on other service calls by other Stevenson technicians back as far as the 1970s."

"Kenny Wooten was very professional"

"making sure my furnace was ready for the winter! and fixed a potential problem that would cost me more if i had waited"

"The guys wore masks - which we greatly appreciated . Both were friendly and upon me asking, Joe shared about the air quality test . I'd give the guys a 10, however, I discovered today by means of a Montgomery County Inspector, that the furnace and water heater, both maintained by Stevenson, are not grounded properly. I expect maintenance experts to catch such code violations. Also, the price of replacement through a non-ending monthly payment was unsettling and frankly frightening . I wasn't intentional , but an endless monthly payment doesn't work for me ."

"Fast service."

"Great technician. Kept me informed on what he was checking and the outcome of his checks. He was personable and seemed very knowledgeable. Great customer service."

"CSR informed me maintenance was due and scheduled appointment. Technician called with ETA, described and prepared written notes on action taken, and knowledgeable."

"fixed first problem but created a new problem and said they couldn't fix it. I need a better answer than that. I will file a complaint with the BBB if you don't correct the new problem isn't resolved."

"Always have good customer service"

"service techs were on time and very professional"

"Technicians are always polite and very informative about what was done tp the systems and what will need to be done in the future."

"Identified problem previously unknown."

"Josh was very good at answering our questions. He really wanted to provide us with good service!"

"Jason was on time and checked out the system. He was very helpful answering questions I had. Jason was friendly and knowledgeable. He did a great job."

"Service as expected."

"Seemed knowledgeable & personable"

"Ability to come on a Sunday and get the job done quickly."

"He has to come back with parts."

"Kayla was the first technician in years to change the UV light in the furnace. I didnt know there was one. She also recommended a more effective type of air filter, which no one had mentioned before. She even arrived a little early, which was amazing."

"Professional meeting"

"I judged him to be very knowledgeable,"

"I liked that the technician showed up with a mask on. He was quick."

"She was here last year and the furnace ran perfectly."

"Although I felt the technician was very nice when I requested a furnace only quote he never replied which I feel is unprofessional I feel your pricing is extremely high, I felt pressured to enroll in your advantage program"

"Technician very courteous. Called when on route and arrived on time."

"courteous, prompt, informative"

"I hope I received the full inspection, Tech was on his phone the hold time."

"Guys were very polite and definitely knew what they were doing!"

"On time, actually early, did the job and pleasant."

"Very professional"

"Guy was very conscientious and helpful in explaining the new equipment's features"

"You as a company try to take advantage of people."

"The technician was prompt and very professional"

"Jake and Josh explained eveyrthing they did"

"Larry and Lucas did a great job on the installation of the furnace and air conditioner. They were neat, efficient and were very professional. Quality work!"

"Arrived early, solved the problem quickly."

"They did a great job"

"Totally professional. Explained thoroughly whenever I had a question."

"technician was professional and efficient"

"Service came quick, technician was respectful, understanding, and got right to work diagnosing and fixing the problem."

"He was polite and fixed the problem...but not until my brother-in-law pointed out to him that the air conditioning unit shouldnt be running when the heat was on. And when he cleaned the front of the furnace, a mess was left on the floor of the utility room."

"2 guys came out. One was training the other one and they were both nice and did a great job."

"courteous,prompt & very informative!"

"No service was basically performed. They looked in the furnaces, took pictures and tried to sell us additional services based on the "problems" they saw. Essentially, they never brought in any tools, never turned the furnaces on to check running condition and verify conditions were within spec (ie power draw on blower motor). Previous inspections, the technician wore shoe covers; the 2 techs that came did not. Felt we are paying for a inspection that is nothing more than a sales pitch for repairs, additional cleaning and to put a feeling of dread that our furnaces are failing and will shortly need new furnaces. We paid for a 2nd opinion by an independent contractor and were told an entire different story that the 2 units are operating correctly."

"Very efficient, friendly and answered my questions."

"Great communication"

"Jake arrived when expected and was very professional. He exuded confidence In his skills and was very friendly."

"Efficient. Listened to my questions and concerns. Polite and wore mask."

"THEY WERE THOROUGH AND VERY PROFESSIONAL."

"The plumber came out that evening to assess problem."

"There were some boxes on the form not checked which leads me to believe some things MIGHT have been overlooked."

"Your service man was very pleasant and efficient."

"Both workers were prompt and courteous. Very efficient and kept things neat and tidy!"

"Rick is considerate and professional. He knows my house well and understands its various systems like plumbing. He always answers my questions clearly and give me fair honest answers. I trust Rick and what he tells us."

"Always excellent service Josh is very knowledgeable and very friendly"

"Josh was very informative, courteous and helpful in explaining all the options that were available to us about our furnace."

"On time and got to work immediately!"

"Jason is a very good, talented, friendly technician. He was very helpful."

"Kenny called to let me know he would be arriving within 15 minutes as scheduled and presented himself professionally. He was utilizing all safety protocols and worked efficiently to check out my furnace, while also making some recommendations for future service"

"Outstanding follow up"

"Tech person wasnt able to help all"

"The Stevenson rep. took care of the service cleaning and the furnace works well. I'm ready for winter."

"Ordered filter which has not been recieved"

"Because of the service and the people who work for you"

"Very knowledgeable and professional."

"Very polite and professional."

"THEY SENT SOMEONE OUT VERY QUICKLY AFTER I CALLED."

"Tech did a great job and took time to answer questions I asked about ways to keep my equipment in the best conditions."

"Very knowledgeable and they were both very friendly."

"The job was done; I appreciated the communication skill of the technician. He really tried hard to meet our needs and expectations."

"good work clean practiced covid 19 safe guards"

"Service rep seemed competent and provided feedback before leaving."

"After several visits from other technicians, this tech was able to determine the problem we were have with high humidity level. A relay on the outside unit had gone bad, he replaced it, now the systems works properly!!"

"Great! Courteous service and good conversation. Respectful as well."

"Very efficient. Courteous"

"Called before they got here & were on time."

"Was efficient and courteous"

"Technician was very thorough"

"she done her job what she came here to do"

"Efficient and on time"

"Stevenson always provides excellent service."

"He answered my questions in detail and was very polite."

"He had been here before and was familiar with our system."

"Friendly, knowledgable technician. We appreciated the safety measures due to covid that he practiced."

"Technician said he was here to make inspection when I expected he would perform repairs"

"This was the 3rd service call to correct a simple problem. The drain line was initially installed with a upward slope. This backup water and shorted the circuit board. 1st call replaced board and cleaned drain. 2nd call redid pipe but still upward slope. Finally this team installed drain pipe with a downward slope. Spent $700 due to an initial installation issue that only the 3rd team admitted was wrong."

"Kevin was prompt, knowleageable and professional."

"he knows his stuff"

"Paul was, as always, extremely professional and knowledgeable!"

"Over charged for the parts. parts on amazon totaling $60 You charged me $598 for 90 to 110 minutes. You charged me $538 in labor/showup fee."

"The toilet isn't leaking right now."

"Sent a technician to the house within two hours of call."

"Very professional and very informative. If I had any questions the took time to answer them and I appreciate that."

"Very knowledgeable and nice"

"Immediate response from an earlier situation taken care of."

"Technician was very polite and professional. I have used Stevenson for many years. I normally do not reply to surveys and I don't know how you got my e-mail address, and I ask that you please delete it from your system. Thanks."

"Very professional, polite, and informative. Needs a raise!"

"Very efficient"

"Although it may have been mentioned somewhere, I did not recall the $99 requirement for an estimate. Someone needs to make that perfectly clear prior to scheduling the visits. I already knew I needed a replacement and the type, so the representative didnt provide me with any information that I could not have gotten from a phone call. He was great, but the $99 visit fee is an old sales trick that I did not appreciate. It almost made me want to look elsewhere for business."

"He spoke so softly that I couldnt hear him too well"

"The men were very professional and kind to my 3year old granddaughter who wouldn't stay out their way"

"Tech very nice"

"When I called for service repair I believe they actually came out the same day, but definitely the next. The 2 servicemen wore booties and masks, were respectful of me and my property."

"Joseph is very knowledgeable and takes the time to make sure the customer is happy and satisfied with the maintenance provided"

"Prompt, knew the steps he was going to take to problem solve issue"

"Kayla was professional and thorough. She explained what she would be doing and listened to my questions and concerns. I like that she wore a mask and foot coverings."

"He was efficient, thorough, and paid attention to detail."

"unhappy with warenty going out one month before."

"The technicians were very professional and represented your company well."

"Timeliness and professionalism of water heater installation crew."

"Very considerate about maintaining social distancing, and not having to come inside our home, allowed us to make all the thermostat adjustments needed for the inspection"

"Very efficient and thorough work."

"The service tech was respectful, courteous and efficient."

"Arrived on time , very friendly and answered all my questions and left every thing as it was before."

"Kenny was so pilot. Courteous and efficient."

"I have a unresolved situation that needs attention. I cannot answer the remaining survey questions fairly until this is taken care of."

"Arrived on time, provided quote and was able to complete service within a day of the quote."

"Kayla was very professional and took time to answer my questions."

"Very nice person"

"Ken was polite and pleasant to deal with. He made sure to answer any questions and got the job done."

"Very friendly and helpful"

"Took two days to install instead of one. Which wasnt a huge deal, but the second day worker fell through the ceiling leaving a large hole. I felt like I had to do all the work to get it fixedcommunicating with the dry wall guy, having him come out twice, etc. It was (and still is) an added headache. You can tell where the hole was, the guy has been out twice already and didnt install insulation when we were told he would by the salesman. We had a great experience with the salesman, but I felt like what he communicated to me was not what would wind up happening. More than one occasion."

"Respectful,polite and thorough."

"Very understanding"

"Paul is knowlegeable, and kind"

"selling seems the purpose of the visit"

"2.5 hours to install."

"Professional, quick to diagnosis and fix our issue!"

"Technician explained all he was doing and completed his inspection in a timely manner."

"Very knowledgeable of questions I asked"

"Honest, good service and advice"

"She was very thorough and very nice"

"Timely, knowledgeable, polite and efficient!"

"Rep. service technician Kenny Wooten called before he arrived, verified appointment time, and was considerate - not to mention his knowledge of the equipment."

"Our technician was very professional and knowledgeable. He ascertained our problem and provided a solution."

"As usual San and his helper did a great job and were very good at interacting with the customer."

"The work was done timely and well. Both Stan and Brian put good effort into it."

"Nate was a pleasure to talk to and was very knowledgeable"

"You stated that the service expert would show up between 12-2, they were in fact late well after 2. It caused scheduling issues for our family."

"Jason weas very helpful and not only fixed the problem we were having, he explained how our system worked. He told us what likely caused the problem, how we could prevent it in the future, and even gave us a few helpful tips to get the most out of the type of unit we have."

"Ross was very knowledgeable and explained everything to me. Very professional"

"The technician was very friendly and answered any questions I had about what the problem was and how she was able to fix it."

"Told me something seized in the motor. As soon as they left, I put my hand in there and the fan motor turned fine not seized at all. Had an electrician look at it and it ended up being a $12 relay that went bad. Glad I was in sales and construction for 7 years so I knew a snake when I saw them. I was so disappointed too. First time I opted into letting someone do an appliance fix because I've always heard how they rip you off. Based on your google reviews I thought you guys sounded different. I was wrong."

"9 is a high rating, All work was done well."

"Josh took his time to help me understand the differences in units."

"Technician was fast, thorough, and professional"

"Trent was very professional. Courteous and nice. Explained what he did and why. Told me about the UV system and how it works. Changed my filter."

"He was great at detail of work and made sure I knew what he had done."

"Rick knows this house and always does his best to take care of the issue or to provide the needed service. We are very happy with Rick."

"he was very good at is job"

"Was friendly, Answer all questions I had"

"Did a good job"

"Lady (sorry I didn't catch her name) that took my call was really great. She understood my issue and worked quickly to find a Plumber who can be dispatched for my emergency. Then the Plumber, Guillermo was great too. He quickly assessed the problem, fixed the problem, advised accordingly and got the job done. Whole experience was great!"

"The two gentleman were very thorough and answered all of my questions. They were on time and were efficient."

"Trent, the technician, provided a thorough out brief of what actions he performed and the operational condition of my furnace."

"Job was done."

"This response is a result of talking with my renter after the tech's visit. He was very thorough and answered all questions."

"The "service" was poor. I was charged $100 just for the technician to look at my a/c for two minutes and tell me they couldn't fix it. I knew it couldn't be fixed. All I really need was a quote for a replacement. In reality, I paid $100 for a quote. It's funny though because you advertise "free consultation" on your website. I would like my $100 back, so I can pay someone else to fix my air condition. Based on your pricing model and business practices, I will not recommend your business to anyone. I'd be happy to talk more about the experience. Feel free to call me. I do want my money back."

"it was a Sunday and the house had no water. Handled issue quickly and competantly."

"He was prompt and very knowledgeable"

"Professionalism and thoroughness"

"Trent Swift was courteous and professional. He provided the service quickly and efficiently."

"Showed up earlier than expected, friendly and courteous, explained service and why"

"Great service"

"Despite being down a technician, David came in his place in our scheduled time. He quickly diagnosed the problem, found we had a warranty, ordered the part, and was here the next day on time to install. The whole process was quick and the pricing was fair."

"Quick, precise service. Nice"

"Quick response and service"

"Tech was nice, polite, fast"

"fast, friendly, professional, and very through"

"On Monday, 8/4, a technician came out and adjusted an issue. Unfortunately, it did not resolve the problem. However, on Sunday 8/9, another technician came out and spent a decent amount of time explaining and fixing the problem for us. I was very pleased with his expertise, but also how he explained everything to me."

"It was Stan the man that was here. Great guy. Very knowledgeable."

"tech always does good work for me"

"Feel technician did job very well."

"I have had several services by Stan and he has always gone far beyond the usual to see that I get the best job possible."

"Your tech was fast and efficient"

"Routine service"

"He was clean, quick and helpful. On the down side ... I hate that Stevensons is always trying to sell me things that I dont yet need. Its always a super hard sell. As a realtor, this is the only thing that keeps me from recommending you to clients."

"Stan the man was here."

"They were courteous and took care while in my home."

"The original thermostat replacement installation was lacking however the tech returned and addressed all of my concerns to my satisfaction."

"He was friendly and did a very good job????"

"Dustin was early, resolved my problem and taught me what to do if it happens again! He is very pleasant and helpful."

"Trent was awesome! He checked the system thoroughly and gave us valuable information about carbon monoxide detectors and got us thinking about air purification as a future possibility. Thanks, Trent, for your professional attitude and a job well done!"

"The cost seemed a little pricey considering I provided the faucet that replaced the old one. Otherwise, the quality of the work was good and the job was completed in a reasonable amount of time."

"Kenny explained the settings on my humidifier that no one else had ever done. He was very helpful and thorough."

"They were very friendly and imformative."

"Joseph is amazing, has excellent product knowledge, gets here on time and gets the job done promptly."

"good people"

"I had an active leak in the basement that was quite concerning. Office picked up my call and dispatched a plumber quickly. Guillermo came by and he was awesome. Evaluated the situation and took care of everything very fast and easy and was more than accommodating in working with me as I was working from home. Very professional. Happy with the work done."

"Arrived on time, explained about readings on furnace , checked AC, leveled off platform AC sits on, wore PPE, friendly, knowledgeable about equipment."

"No problems"

"Installation completed as expected. I loaned the guys a nes short white extension cord. it no longer is in my house. The front door screen (the helper banged through it many times) is now broken."

"He detected what might have been a problem with the furnace, and worked on it until he was sure it was safe."

"The service representative appeared to be very competent."

"Stan fixed everything very quickly and explained things very well."

"Prompt. Explained what he was doing. Knowledgable"

"Fast friendly and professional"

"As always your techs are kind, courteous and professional. Trent called with enough time for me to get my family prepared."

"We couldnt get our pilot light lit on a Friday afternoon at 2p. The technician was able to get us scheduled for a replacement water heater early Sunday morning."

"Friendly and did a really nice job"

"The air condition was fixed"

"He was very efficient and helpful."

"Went beyond what was required by checking my filters and showing them to me. (I didn't have new ones or he would have put in)"

"I feel your prices are very high in this world and it's condition"

"William listened to my concerns and took the time to check my equipment thoroughly and found an empty water bottle left inside the unit from the new construction contractors....which could have resulted in very serious problems. I felt he did an outstanding job and will request him as my technician from now on."

"Very thorough job and very professional."

"Very courteous and pleasant. Took time to answer my questions and recommend action on non Stevenson equipment. Upon completion of service took time to go over everything he did."

"They seemed to do a good and thorough job. I am also pleased they wore masks and foot coverings in my house."

"Satisfied with the work done. Extremely dissatisfied with the way your company harasses me with phone calls and emails. Please contact me only by US mail at Deb Jerison, 277 Jacoby Road, Yellow Springs Ohio 45387. This is important if you wish to keep us as customers. I cannot tolerate your constant phone calls."

"Kenneth was very nice and was very thorough in checking everything out and making sure to answer any questions I had!"

"Prompt, friendly and knowledgeable. Fixed the leaking shower."

"very personal and knowledgeable"

"I was quoted one price charged another. Technician was a salesman not, he never really wanted to repair anything he just wanted to sell me on a new unit"

"They worked deligently on the installation and very open to questions.."

"Kenny was extremely helpful. He explained the repair and answered all my questions."

"The length of time it took to get an appointment, and later it was cancelled from the office."