Stevenson Service Experts Heating & Air Conditioning Reviews

"William was very professional, was on time, and performed the furnace check up in a timely manner"

"Your tech did an excellent job while here."

"Very knowledgeable and very thorough."

"Work was done professionally and in a timely fashion"

"Larry and david did a good job"

"Joseph was VERY courteous, voluntarily put on shoe protectors, got here within the 2-hour window, completed his work smoothly, efficiently, and quickly. Very nice young man."

"Punctual, polite, informative and friendly."

"Kenny was very through in his work and informative of what he was doing. Polite as well."

"They checked and cleaned the furnace and did not pressure me by trying to sell me something."

"Persistent until problem solved"

"He was very efficient and friendly"

"Went all weekend without water was told by Jeremy he call later tjat day. Still waiting on that return call. I ended up call you"

"Technician's professionalism, friendliness, and immaculate appearance!"

"Joseph is extremely professional and goes above & beyond to help make things right."

"The technician I knew almost nothing about boilers. He was polite and courteous but I knew more than he did"

"BEST JOB EVER. TECHNICIANS EXPLAINED EVERY THING THEY DID TO THE UNIT. I WILL REQUEST THEM FOR THE NEXT TUNE UP ON MY FURNACE AND AC."

"He is knowledgeable, friendly and polite."

"the service was very good and any questions I had were answered. all things that were done were explained."

"on time, efficient, friendly"

"Inspection on water softener failed twice even though the plumber communicated to me he knew what he needed and should have done. Coming back to correct for a third time for something that should have been done right the first time."

"Guy came on time did his job well."

"Was informative, pleasant, did the job efficiently, put a my new filter into the ac even tho that wasn't why he was here"

"Time spent mostly talking about the dirty blower MTR inside Air handler. I was told and recommended that Blower MTR should be replaced."

"He was very professional and explained exactly what he was doing. He was very knowledgeable and answered my questions."

"Trent was prompt, he answered all my questions and went over the high points of my new furnace with me."

"Extremely knowledgeable of the product installed. After completing the job, answered all my concerns."

"The tech was simply outstanding. Explained everything in a simple and direct manner that I liked. He was good at what he does."

"Technician was on-time, fast, and courteous."

"Joe answered my questions and reassured me I could change my filter at the 4 month point without being afraid of unplugging/plugging it back in. Appreciated his patience and sharing updates available."

"always willing to solve the issues"

"Tech. was on time, pleasant, courteous, did his job well."

"We missed the technician on the first appointment because no one called my cell as I asked. The second appointment went more smoothly"

"Jim Hill arrived timely, was courteous, knowledgeable, diligent, and took the time the call needed. Trusting that the installation crew will be similar is the basis for these answers."

"On time, explained what was happening, offered suggestions on improving setup"

"Good service"

"That is what I was provided with, The Best.."

"The tech was great knew exactly what he needed to do, was professional an this is the 2nd time he has came to my home for maintenance"

"He was knowledgeable and and respectful answer all of the question asked of him."

"Personable and fast"

"While the Tech was very knowledgeable about the working of the furnaces, his objective of upselling and repetitive emphasis on "safety" was too much."

"He was on time and polite"

"Trent arrived promptly. He was very friendly."

"He seemingly spent a lot of time going over the same things. I believe that was because he was relatively new on the job."

"Maybe a nice guy who knows his stuff; he just comes off as a non-motivated person. I rated him higher than I felt because he did explain what h checked and reported a system status..without being prompted."

"The service tech was able to answer all my questions in a very professional manner."

"The gentleman tried to fix the noise issue, but the only way he had to decrease the noise was to turn the fan speed down which decreased the effectiveness of the furnace. My 27 year old furnace they replaced was much quieter. My new better furnace I bought wakes me up when it kicks on."

"Knowledgeable. Friendly. Professionable"

"William gave me a detailed description of what he did during the furnace check and was very polite."

"Salesperson was kind of plushie."

"Trent was very courteous"

"Professional, efficient"

"My wife has allergies and gets 2 weekly injections. With the tornado and construction it has been a challenge. Miles came and completed the task of cleaning out ducts with a smile and expertise. I was unsure of who to get, why to get them and was it worth it. Miles assured me in all areas. We have had American Home Shield Warranty since we built this home but never felt satisfaction as with Stevenson. Thank you listening, explaining and make our home dust free. We will be calling for heating, air and plumbing."

"Very professional and curtious."

"If felt very confident that the technician had my best interests in mind."

"He called me to say when he was coming and he was able to diagnose the problem right away."

"Seemed to be very knowledgeable."

"Knowledgeable about the newer pluming products and best method to upkeep. Arrived on time, courteous and answered all questions. It is noted I chose Stevenson over calling American Home Shield and submitting service under my warranty program ."

"good timing and information."

"On time, very efficient. Knowledgeable."

"Friendly, patient and willing to listen and answer all questions"

"Josh was so helpful and understanding"

"Very professional, knowledgeable, polite. Outstanding young man"

"Very professional technition."

"They were polite, personable and got the job done. It helps when they have been here before."

"Provided a lot of information about what he was doing."

"The tech did an excellent job of communicating with me. He was respectful and friendly."

"Recently purchased a resale, ac appeared to be fine, then about a week later, over 90 degrees, realized house was not cooling. Stevenson recommended, called and they were out within a few hours, Problem solved... Question on competitive pricing below... new to area, did not call around, so can't honestly answer that. I paid and did not complain, as was very reasonable compared to what I've paid in other areas of country where I have lived,"

"Guy Romaine was on time and efficient. He answered all questions."

"On time extremely knowledgeable and friendly. Wouldnt leave until I had all questions answered and knew Stevensons was always available for help. I will always ask for him to assist with any HVAC questions and concerns I have."

"Technician was quick, thorough and offered complete and detailed explanations of his findings."

"Technician provided specifics of the service provided."

"Bryce arrived on time and completed servicing my water heater in an efficient manner."

"Good service and quick response to fix problem and replace part on furnace. Felt like tech was very honest and respectful."

"Excellent customer service!"

"Very nice and informative young man."

"very professional"

"gave good advice, was prompt, polite but friendly"

"Simple quick and easy"

"Paul is very good"

"Technician (cannot recall his name) was respectful, made sure I understood all he was doing and recommendations made after doing the service. Took time to explain that the AC would come back on once the compressor went through its cycle which it did."

"Dave was great. Came out that night. Much appreciated. My only concern is the amount of time to wait for the part. It was ordered today. It won't be in till Thursday and then I will be scheduled for the repair. It would be great if that time frame was shrunk. I was also quite surprised to pay over $700 to replace that fan motor."

"Always efficient and work done in timely manner"

"There was a false start on our furnace tune up. Instead of following the heat pump checklist and protocol the furnace checklist methods were followed and our tech told me there was a problem because the burner wouldn't light and that the most likely problem was a bad circuit board. I questioned the diagnosis since we'd never had any problems with our unit. A few phone calls followed and then our tech apologized for the "brain fart". I truly appreciate the acknowledgement of the error and apology but this could have led to an expensive, unnecessary repair. Somewhat related, last year a new Stevenson tech made a big error servicing our tankless water heater (purchased from Stevenson) and it caused our unit to malfunction, causing us to lose hot water for nearly two months. I strongly feel Stevenson must up the game to restore confidence that techs are full-up rounds and totally qualified to maintain all equipment they service."

"Tech was knowledgeable, friendly, and professional."

"Kenneth provided excellent service and professionalism"

"He was thorough and explained things to me clearly. I was told about things I did not know concerning my furnace and humidifier unit."

"they were all very friendly, knowledgable. Very nice to explain everything they were doing."

"Efficient and knowledgeable. Informed us on how the filters should be replaced in order fro the blue light to work well. This information was never explained to us before."

"Guy was very personable, and efficient in getting things done."

"Maintenance tech was on time, courteous, and provided a thorough check of our system."

"The expert was extremely knowledgeable of the company and products, the business and upcoming changes."

"Trent was timely, efficient, and helpful"

"Service rep was polite and respectful; however, unprepared with enough hose to clean the outside unit. I didn't mind lending my hose, but I feel he/they should be provided with ample supplies."

"Joseph was very professional and efficiently did the inspection of my furnace."

"Pleasant and efficient."

"He came in and went to the job. I had a couple of questions to ask him and he answered them to my understanding."

"He knew is stuff. On time, and efficient."

"Very efficient"

"Jake responded to any questions or issues I had"

"William (Service Tech) was awesome and very knowledgeable!"

"Kenny was very through"

"It all went smoothly"

"Jim was very helpful. Could answer all my questions."

"Wasn't thrilled with the sustained sales pitch for a new furnace. Glad to hear it once, but repeated several times."

"Joseph did a wonderful job. He seemed to check everything inside and outside for my winter check. He was always polite and friendly. He also was very. Ive to my pets. I would ask for him to come back again to my house for a service call."

"Jason explained everything and asked if any questions. Very polite also."

"He was friendly & very helpful. A real nice guy."

"Jason went into detail about his entire servicing, and discussed any issues."

"The preventative maintenance checkup was performed thoroughly and neatly, no clean up necessary."

"Excellent service"

"Technician arrived on time, went right to work and didnt hurry through the time up."

"Technician on time, remembered me from the last visit, very personable and efficient in his review"

"Re[air rep was helpful in telling me exactly what happened to cause my leak. Explained what alternatives I had and we made the correct decision"

"We have a geothermal system and Dave has been our technician for at least six visits. He knows our system and fully explains the system and points out the specific details that we should pay attention to."

"Friendly, courteous and informative"

"Joe did a great job tuning our furnace. He took the time to shoe me areas of concern on the unit. He was upfront and honest."

"He was fast and courteous. I didn't even know he was here."

"Excellent service and communication."

"The technician was very professional and fixed the problem in no time."

"Trent did a great job of servicing our furnace. Very professional, and took time to tell us what he did and answered any questions we had."

"Technician was on time, professional, explained the results of the furnace and A/C check, used shoe covers in the house, completed HVAC check in a timely manner."

"The service techs know their job very well. What I don't need is some pushy ass sales rep trying to sell us something we don't need or have the money for right now. We know our HVAC system is due for a new upgrade, but money doesn't grow on trees. We just signed a contract for 7k to get our fireplace fixed. We dam sure didn't need to hear somebody wanting another 5-6k for a system upgrade while the ink wasn't even dry on the contract we just signed for our chimney work. We will let you know when we are ready for a new HVAC system. Thank you."

"Tech was polite, courteous and efficient"

"Service was ok"

"Joshua explained results of the inspection including what needs to be done and its impact on system performance."

"Trent was very good knowing was he was doing and kind Good employee."

"Technician explained to me what he was doing and gave me tips on cleaning."

"Great"

"Josh and the two technicians did a great job."

"David is competent, polite and trustworthy. Keep him on please!"

"The technician was thorough and explained things clearly."

"they did not check the fan in the attic."

"Joseph has been here before and is very efficient in servicing the furnace. He is also very personable and easy to deal with."

"Could not do any better . Very professional. And helpful with any questions I had."

"Bryce explained things I was not familiar with regarding the operation of the water softner"

"Good service"

"Guy was very professional knowledgeable and friendly."

"Polite AND did his job"

"Technician was very courteous and seem to know what he was talking about."

"He fixed my problem and fixed so it should not happen again."

"Fast service"

"Joe was on time and explained every thing he did."

"Credit Stevenson's Technician Jason Mowen for his professional approach to performing scheduled maintenance on my furnace. Being that Jason had to enter the crawlspace of my home - without a complaint, I might add - he certainly deserves my admiration. Also, I appreciate Jason's offering me reassurance concerning the furnace's functions."

"Guy was thorough in the semi-annual check up."

"William was very easy to talk with and explained everything I needed to know. He ordered my special filter and Fed Ex delivered it quickly. My furnace is now in good order for another heating season."

"Technician was very knowledgeable and professional!"

"There was another technician with Miles but they were both were very knowledgeable and answered all of my questions."

"Trent was very helpful and professional"

"The Technician was great. My issue is that the system was installed in February of 2018 and I am already having problems with it. It appears that the refrigerant was low, which means that it was never filled properly or there is a leak. The unit was inspected within the last year by one of your technicians and nothing was said. I was very satisfied when the unit was installed and positive about the company, but now, I had to spend over $500 to fill the refrigerant, I believe that is just wrong when I have such a new unit."

"technician worked very efficiently. Showed me how to replace batteries in thermostat. I never knew there were batteries in there."

"He check everything out, explained what he was doing, changed filter, and did one money repair. Friendly and hard working."

"were very knowledgeable."

"Jake was kind, efficient, and helpful."

"the technician took time in dealing with the problem. He asked us questions to determine the exact nature of the problem, because it was puzzling to him."

"Joe was on time, professional and friendly."

"Easy to coordinate service and new easy way to pay for bi-annual maintenance. Jeff the tech was very knowledgeable not only with the HVAC system but also the tankless water heaters."

"Called twice before arriving. Also explained the gas line checkout and County inspection process."

"In the past every tech has taken the time to carefully check out my entire system. This man opened the front of the furnace, stuck two thermometers in for a few minutes, checked voltage on some wires and closed it back up. When he was done he told me the inside of the furnace was dirty and I should buy a can of air and clean it out. He didn't even want to see the outside unit much less check it. I have never had such a poor service performed by your company. I can only hope that this is not the new standard for your firm. I strongly request that you never sent this tech back to my home again."

"He was nice and he answered my question and he did a great job"

"He is new to Stevenson and still on his learning curve. Still very competent."

"The technician was on time, and efficient. He didn't try to upsell anything. And he was very polite and kind to my pets."

"All of my questions were answered thoroughly"

"Joe was good and tried to explain the problem as best as he understood it. He stayed until Josh arrived and provided the technical side of what Josh was selling. Josh seemed s bit 't nervous and unsure of himself. He wasn't too pushy, but did want me to make a decision I wasn't prepared to make on the spot."

"He was very patient and informing. Answered all questions."

"William was courteous, knowledgable, and respectful of our home. He explained the services he provided clearly."

"Very courteous and helpful."

"He was professional and polite."

"The service man was good .He know what he was doing."

"Guy was very thorough, professional, and friendly."

"Dustin was very professional and efficient."

"Mr Ali showed up on time and did what he was here to do. He was courteous, friendly and did great work."

"This call was a routine check of my heating system for the winter. I was very satisfied because Mr. Pernell was on time, courteous, professional and answered my questions. A good representative of the company."

"Mike spent many hours repairing the A/C. He was not content until everything was perfect. In addition, Stevenson was paying for all the repair and did not take any shortcuts."

"Dustin was on time, provided good service communicated well, and was courteous."

"Good service-very professional Service man was cordial. Cost of filters were extremely high !!"

"Very thorough mx check"

"Very personable, efficient and polite."

"Kenny was polite, prompt and took time to explain everything he did."

"Well, as of now, everything seems to be working correctly."

"They did what needed to be done I just wish they would stop trying to sell me products every two me they come. If I need something I will call and get a estimate."

"Knowledgeable,eager to answer questions"

"Josh is obviously professional and seems to know his stuff. Personable as well"

"Perfect service call"

"The tech is very nice and went the extra mile (literally) to get the correct air filter needed for our furnace. We know it's an unusual type/size but I made mention of it specifically when I called for the appt. Before a tech is sent, be sure he has the correct filter on his truck before coming. It would save him and us some time. The tech also left some dirt apparently from the furnace when he pulled the filter. It would have been nice if he had cleaned that up. He did wear his "booties" while in the house which we appreciated."

"The technician was very polite and explained things he was doing."

"I was late for our appointment and he waited for me. He did a great job while he was hear"

"On time, expeditious service, addressed my concerns and provided clear explanations"

"Joseph was very professional and helpful with our situation"

"Tech arrived on schedule and completed the task efficiently."

"Ronald explained the problem with the hot water heater (slow leak & pilot light out); options (light pilot & restart but may go out again, new water heater features). No high ssle pressure."

"Miles was prompt and very efficient"

"Mr.Thomas did a great job. After he was done with the service he took the time to explain everything to me. Thanks Mr Thomas. Keep up the good work."

"Technician Trent Swift did an excellent job and explained everything. He is a valuable employee to your company, he makes your company stand tall above your competitors.I have recommended your company to friends and family."

"He was friendly and very respectful and knowledgeable"

"Very respectful. Ask us if we had any problems."

"Mr. Pernell was very knowledgeable and very helpful. He answered all my questions."

"Tech put furnace cover in front of door on rug because he didnt want to scratch floor however when the other tech and myself came in the door it fell over and put a little whole in the wall just above the base board"

"Good, expedient installation."

"Kenny (the technician) was very polite, thorough and informative."

"Did not get the estimate the way I wanted. I asked for 2 different estimates. Also, didn't seem that our job was 'big' so company really isn't interested in the 'little' jobs. We only have a 1375 sf house...but they need insulation too. Was going to be about $3000....found a small company willing to do it for $1375 with air sealing and all."

"David took the time to explain what he was doing and answered all questions asked in a friendly and professional manner"

"The serviceman answered a couple of questions very informatively. Appreciate that."

"Rick new what he was doing. Answered several questions I had about our equipment and he enlightened me. Thank him very much"

"Very knowledgeable of craft!"

"Always professional, concerned about my home and my family"

"Answered my questions."

"prompt,clean,polite and personable very profeshenal"

"Great crew that was courteous, Knowledgeable, fast and informative. Great attention to detail."

"Dan and Chris were onetime and worked all day , installed a new unit, and the work was slightly noisy but effective, they were great!"

"On time, polite, efficient"

"Quality service and customer respect."

"Always top notch."

"The Techs was very concerned about the Condition of home as far as they tracking in dust. Very professional"

"Actually used his hose and cleaned my air conditioning unit. I dont recall anyone doing on this unit which was installed several years ago."

"Both employees are very nice and professional."

"Very professional, on time."

"Trent Swift was very polite and extremely thorough. He told us everything he was doing and checking in terms we could understand. Not everyone has done this before and I really appreciate it. He did our home and then our rental. Ours was for air conditioning and the rental was for the gas furnace. He also checked the gas hot water heater. Like I said very thorough. I would like him to come back again when it is time. He was also friendly. Thank you for hiring him."

"Technician expertize"

"Joseph has been to my house before he is very attentive and focused on what he's doing but friendly at the same time."

"very knowledgeable and professional technition"

"The tech did a thorough job."

"Corrected issue with AC/Blower in a timely manner; thorough service and explanations for the issue. Friendly and made us feel valued as a customer."

"They were there before I was told they would, and the problem was resolved within 20 mins. Great service... not just this time but all the time with Stevenson."

"there was no charge for repairing work done on a prior visit."

"Called first- On time -nice appearance gave me the info. I wanted"

"The technician was outstanding. He has helped us before and is always outstanding, knowledgeable and professional."

"The installation was quicker than I thought it would be. Explained everything to me as far as operating the units and operation."

"on time, personable.\, apparently knowledgable"

"Very nice man that shows up"

"Ron was polite, professional, and easy to ask questions. He patiently explained certain things several times until I understood what exactly the issue was, how it was going to be resolved, and logistics."

"Rick was super professional and talked to me like I knew what he was talking about which was super appreciated. I like that he gave it to me straight too. Very black and white."

"he made us feel comfortable"

"Service tech was very polite, efficient and knowledgeable."

"Was able to schedule online with a relatively accurate date and time, received a call from the technician prior to his arrival, technician was very professional and friendly as well as thorough and knowledgeable."

"Because I think they were trying to rip me off. Rude."

"He was the first tech that cleaned the air conditioner unit in the last three years,the first two years when they came out they hosed it out."

"Excellent knowledge and relates very well!"

"Everyone went above and beyond to answer questions and help me understand my options and JD explained how each option would be suitable for the layout of my home... he was honest and that meant a lot to me!"

"Very Satisfied"

"Andre was on time and very courteous"

"Very professional staff and technician"

"Experience very smooth"

"polite, explained what they were doing and why."

"Paul fixed our problem"

"Miles was courteous,knew his stuff about servicing our unit, and got his job done quickly. A nice experience/."

"Guy did a great job. He explained what he had done. He was very courteous!"

"I was able to make an appointment the same day I called for service; that was great. And the service technician was able to pinpoint the problem and get the AC working again because the problem was very simple. HOWEVER, the AC is just over a year old, has never been serviced by anyone else and now has two dents in the grills that he removed for cleaning (outside unit). Not sure what he did to bend the metal on my 2018 AC unit, but it's very noticeable and wasn't there before the service call. He also left debris (tootsie roll wrappers, etc) littered in front of my inside unit. I don't like to clean up after a maintenance visit."

"Stan was very knowledgeable about water heaters and reassuring about the installation to be done in the next few days. I didn't g for a 10 to leave room for improvement after the actual installation."

"Thorough and tried to tighten everything up to eliminate noise."

"Quickly diagnosed the problem and fixed it."

"Joseph is a very knowledgeable tech. I want him every time"

"Kevin and Luis were thorough and answered my questions. They were polite and had a good attitude."

"Professional and competent"

"Joe was very polite and new what he was doing"

"Tech was on time and a pleasure to talk to."

"Very timely and knowledgeable service. Respectful to concerns."

"This is the second year that our 2 yr old A.C. unit needed to be recharged to properly cool our house. Tech put a dye in the system and said we'd get a follow up call to check for leaks. We have heard nothing. A.C. works right now."

"I was given several options for the immediate issue and future maintenance."

"Thede two men worked without a break for lunch from 9 to 6:30 p.m. They explained the control thermostat and cleaned up well."

"Trent was courteous & very thorough. He answered our questions & explained the services he was doing."

"Very helpful and explained what he has done"

"The technician was professional, courteous and knowledgeable."

"Technician was on time. He was friendly and willing to answer my questions."

"Prompt, polite and knowledgeable."

"Just felt like he wasnt one of your experienced service person."

"Both installers were very informative and polite. and very neat in their job."

"Guy did a great job and was very thorough. Unfortunately the guy that did my AC service last year did a terrible job. Coils outside were so filthy you couldn't see them. No way they were cleaned last time."

"The two men that serviced the units were very professional and did a great job."

"They were thorough and honest and answered any questions that we asked."

"Always show up on time and do a good job and answer questions"

"He was knowledgeable, polite and was careful not to dirty my floors"

"On-time arrival. Professional attitude. Efficient service. Recommendations for cooling system maintenance, but no hard sales pitches."

"Quick work that fixed the py"

"Ron was professional, kind, courteous, and quick! He was great!"

"Very thorough and answered all my questions."

"The installation, emergency call that night due to a/c not performing properly and the paperwork for purchase and rebates was terrible. If it wasnt for a second emergency call visit from Joseph Pernell I dont think we would even consider using Stevenson for any future services."

"Joseph Pernell knows his trade and how to ensure the customers are completely satisfied with the service they received."

"I like Jeff. He does a good job."

"The service technician was very thorough, friendly, and he arrived on time."

"Luis and Mike were thorough, patient in explaining the problems with my current system, discussing options, and helping with selection of a new system."

"Informative, friendly and respectful."

"Technician was very thorough and knowledgeable."

"Luis did a great job sharing different options and providing his expertise to solve our problem."

"Guy was very professional, very respectful, did a great job on the furnace and Air Conditioner."

"Technician was very informative and friendly."

"Professional, timely response"

"Mike was polite, professional, and efficient"

"The service technician,Guy Romaine was professional,efficient,and knowledgeable,providing answers to all of our questions.He was a kind person and very respectful of us and our home."

"Both technicians that arrived at my house were very knowledgeable and helpful."

"Friendly, professional and timely service."