Stevenson Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 9,257 Reviews
edward W.
centerville, ohio
jd C.
kettering, ohio
"Paul wore gloves, shoe covers and mask. He was friendly and quickly took care of our plumbing needs!"
trish M.
dayton, ohio
"The technician was outstanding"
brandy S.
centerville, ohio
alice B.
springfield, ohio
"Did not do unnecessary work."
linda L.
dayton, ohio
"Great service. Chris and Trent were great installers. They answered all my questions and were very knowledgeable. I would definitely recommend them to anyone."
sonya B.
springfield, ohio
"Explained everything, friendly, in and out, with problem resolved. Worked around my dog, who wanted to be right in the way."
larry M.
springfield, ohio
margaret C.
springfield, ohio
"Guillermo fixed the problem I was having."
joanne H.
mechanicsburg, ohio
"Did not hear back from anyone after wards"
priscilla M.
trotwood, ohio
"The tech Howard, was very knowledgable, he explained what he was doing and answered any questions we asked. He also was on time."
rosalie L.
springfield, ohio
"Service is always great."
dean B.
wilmington, ohio
"On time and did a very good job. Very friendly."
mike L.
xenia, ohio
"LUIS LISTENED TO MY SITUATION & SAID WOULD PROVIDE SOLUTIONS"
jack B.
springfield, ohio
"The technician was very knowledgeable, courteous, and respectful."
dottie C.
troy, ohio
"Joseph is your best tech ,please send him everytime for my work,"
richard T.
enon, ohio
"professional & explained everything"
lucille B.
enon, ohio
"Technician was professional, friendly, neat and knowledgeable."
vickie L.
fairborn, ohio
"Doug was efficient, kept things clean, and seemed to know what he was doing."
robert Z.
centerville, ohio
"Kevin and Austin did a great job of explaining what was about to happen, what we needed to do or not do, laid out a series of tarps/cloths to protect our floors, and were efficient in doing what was needed. They continued to update us on progress and time estimate on job completion. Perfect!"
rich F.
kettering, ohio
kirk D.
dayton, ohio
"Serviceman very professional and efficient!"
joe U.
dayton, ohio
"Thank you from the dispatcher Amber Norton for scheduling a technician to come help us to Jason Mowen and Joseph Pernell for fixing our furnace! We appreciate you guys!"
charles law offici O.
mechanicsburg, ohio
deborah S.
south charleston, ohio
"Professional and courteous"
richard M.
medway, ohio
mandy C.
centerville, ohio
"Professional , cleaned up his mess and very polite"
steve/kris N.
tipp city, ohio
ted J.
springboro, ohio
"He determined the problem."
john D.
beavercreek, ohio
"Mike, Cody, and Sean all provided the expert service I expect from Stephenson's. They evaluated the problem, developed the right solution, and made the repairs and changes to the heating system needed. I would rate all at a 10."
mr loy L.
fairborn, ohio
"Pleasant to talk to. Seemed to have answers for all our questions."
michael Y.
sabina, ohio
"It does not feel warm as it use to b"
sheila E.
waynesville, ohio
edward B.
englewood, ohio
gary S.
troy, ohio
"The Tech came out and just looked at the Mini Split unit that wasn't working. Said he couldn't do any thing because he didn't have the right tools on the truck. I asked him why did he even come out if he didn't have to right tools. Said that we just need to replace the unit. Was in a hurry, but he was nice. Just not happy with how the service call went. We ended up calling the company that installed the unit to come out and see what is going on with it. Also asked the Tech if he brought out filter that I requested when I set up the appt. Lady who scheduled it told me it was in the notes for the Tech to bring one. He said he never saw the note. UGH!"
andrea S.
west carrollton, ohio
rick K.
waynesville, ohio
"The technician was on time, very professional, answered all questions and completed all the work."
robert B.
dayton, ohio
"Tried to charge me 600.00 dollars to replace my kitchen faucet"
barry S.
cedarville, ohio
"The technician was friendly and very professional"
catherine S.
springfield, ohio
"Very efficient"
charles A.
springfield, ohio
dawn S.
kettering, ohio
"Call was about checking out the source of a squealing noise when furnace starts up. Only happened a couple times, but didn't want to wait until it was an all the time occurence. Gentleman phoned ahead with on the way, showed on time, polite and friendly (but not overly friendly), clean, noticed it was time or our winter check up so did that as well while present and changed our filter for us. He reported source of noise and provided quote. Answered questions."
dale R.
piqua, ohio
"He did a thorough inspection job. Which is all we expected of him."
ron L.
kettering, ohio
"Tech called to let me know he was on his way, kept me advised during the call, and was personable"
andy M.
fairborn, ohio
"They were very nice. Explained everything they were going to do. Tested it when done. Everything works satisfactory."
scott W.
piqua, ohio
crystal R.
fairborn, ohio
"Everything was satisfactory."
cash C.
miamisburg, ohio
steven P.
laura, ohio
"Was told my system needed to be replaced and was quoted over 5000 dollars for repairs called eds and they fixed it for 130$ bad HP switch. The tech didn't wear booties and was coughing non stop in my home, I don't blame the tech, I blame the company for promoting this."
patricia H.
dayton, ohio
susan W.
yellow springs, ohio
dave E.
dayton, ohio
mike W.
dayton, ohio
"What was done was fine but the job is not done yet"
teresa D.
miamisburg, ohio
"The service techs were very professional and expedient."
kyle W.
beavercreek, ohio
keith V.
huber heights, ohio
"Joseph was thorough, courteous, and efficient when inspecting our furnace."
beverly C.
miamisburg, ohio
linda W.
miamisburg, ohio
"Very polite, good communication"
linda G.
springfield, ohio
"Service man knew what he was doing and explained everything well to us."
don G.
moraine, ohio
"The technician did great, polite and went over how and what he did."
charles F.
huber heights, ohio
"Excellent work and advice"
siva V.
springfield, ohio
"Tha gentleman that is very nice, courteous, followed corona guidlines and finished the work efficiently and quickly."
john S.
fairborn, ohio
"This technician has been servicing us for several years, we request him because we know we will be well taken care of."
pam H.
dayton, ohio
"Technition was excellent. Answered all questions clearly. Excellent personality.."
diana J.
springfield, ohio
"Technician was very friendly and explained what was needed to be done."
terry S.
xenia, ohio
"The technician was very polite and knowledgeable. He also got the humidifier on our heating system back up and running, which I didnt think would work."
john C.
centerville, ohio
robert L.
tipp city, ohio
sylvia K.
springfield, ohio
"My technician was very thorough and even brought my trash container up the hill."
jane S.
dayton, ohio
"Excellent attitude and very helpful"
dylan V.
beavercreek, ohio
don S.
fairborn, ohio
"Very knowledgeable, professional and friendly."
jacqueline S.
fairborn, ohio
laura L.
xenia, ohio
george R.
troy , ohio
"They ,AustIn Calicoat and Kevin. Did a very fine job. In good time."
karen A.
beavercreek, ohio
"Told me what the problem was and how it was fixed."
kathy P.
springfield, ohio
"they were supp0ise to clean my ducts from the start keep calling dosent do any good never happens"
richard O.
centerville, ohio
saundra D.
beavercreek, ohio
"Showed up on time and seemed very good at his job."
gill B.
fairborn, ohio
"Your personnel quickly resolved our plumbing issues in a professional and efficient manner."
krysten S.
dayton, ohio
jeff T.
urbana, ohio
lisa J.
dayton, ohio
kathy P.
springfield, ohio
"because they told me a price on replace my pipes never heard back we call them weekly never hear back my payment is always late would like to cancel it very up set with this co"
debbie C.
vandalia, ohio
linda satterfield S.
springfield, ohio
"No problems noted"
dan W.
beavercreek, ohio
kris C.
huber heights, ohio
"Very friendly plumber and people on initial call. This is my 2nd experience with Stevenson and the only worry is the pricing seems to be questionable from what us told to you on initial call and what is actually charged. My drain clog in kitchen almost turned out to be more expensive than the main line clog. I was told main clogs more expensive during my first clog with main drain. Then pri ce was $180 for my 2nd issue with drain clog in kitchen which was more than main drain. Then dropped considerably, more than the 20% that he told me he would drop it, to $120."
leslie H.
beavercreek, ohio
"Water softener was installed sooner than I expected and was installed more quickly than I expected. Employee was very knowledgeable and accommodating."
william L.
springfield, ohio
"My heat pump is still not working. I got this new system on the advantage program and yet you have not taken care of your equipment. I am having to run totally on emergency heat, which is consuming my fuel. The purpose of a heat pump is to eliminate the use of the fuel for most of the winter months. so are you going to give me money for the fuel I have been having to consume because you lack the effort to take care of your equipment that is in my house!!"
lori S.
west carrollton, ohio
ann T.
west carrollton, ohio
"service was efficient and fast and neat. Serviceman was friendly."
edward W.
centerville, ohio
"Dave was very knowledgeable and helpfull."
patricia P.
clayton, ohio
"the service experts are always helpful. but there have been to many times when someone has to come out a second time to repair the the previous work done. 3 times now. I realize my house is old and some things repairs wont take. When i call for service it is prompt and i appreciate this. The last technician repaired the problem and it looks good.."
nick W.
kettering, ohio
michael S.
kettering, ohio
joan R.
centerville, ohio
francis U.
dayton, ohio
"Josh is very professional and very friendly. He was on time and explained what he had done ."
teresa C.
springfield, ohio
mike C.
dayton, ohio
"Technician was friendly & courteous and explained findings well. Service was provided in the scheduled time period. The manager that accompanied the tech on this tune-up visit offered a special incentive to purchase a service contract."
nancy T.
huber heights, ohio
"Excellent service. Took care of our situation in a timely manner."
don A.
fairborn, ohio
curtis C.
tipp city, ohio
"First off I was called asked if the tech could come early and I requested he come in one hour which the lady on the phone said was fine. we waited the hour and no tech. so I called only to be told he would not be here until 6-7 pm our orig time slot was 4 pm He further tells us that in addition to the $99 fee it would cost $525.00 to install a kitchen faucet (he had not even seen it) so yea we were left in a lurch and no new faucet. a little bit on the high side of the dollar bill if you ask me"
maritza M.
vandalia, ohio
patricia J.
fairborn, ohio
"The service expert was a very professional respectful friendly man who fully explained everything to alleviate my concerns (and my neighbor's concerns). He also checked out the entire system to ensure that it was operating correctly. Love this man's gentle soul."
kathy T.
springfield, ohio
"My problem was solved! I now have cold water rather than lukewarm water."
kurt G.
tipp city, ohio
"Prompt, courteous, answered questions"
william W.
spring valley, ohio
"Service Technician was very fhorough and informative. Previous technicians had not inspected of changes the humidifier filter or flusheed thehot water heater."
dave B.
centerville, ohio
"Not sure if system checked completely."
carol H.
springboro, ohio
"Detailed explanation of everything,"
rodney M.
covington, ohio
"Very courteous technicians. Diagnosed the problem and were able to schedule a time to install the new part."
randy M.
dayton, ohio
"Techs were great. Very friendly & professional. Would have been nice to have them dispose of the dirty filter"
aileen L.
fairborn, ohio
"Both tech and sales were respectful, explained everything in detail and there was no mess for me to cleanup after they left."
rick C.
springfield, ohio
"The tech was great"
thomas L.
huber heights, ohio
"Service was excellent for the price. Would have rated a 10 if technician better explained why the lower than expected capacitance was OK and at what point it becomes too small."
jack G.
centerville, ohio
"Job is incomplete. Tech stated I would hear from management the following day of his work performed and pics he took. Still waiting."
sandra S.
springboro, ohio
"Problem not fixed"
garry A.
jamestown, ohio
"Friendly, component and efficient."
blane W.
springfield, ohio
"The technician, Josh, was professional and performed expertly."
terry G.
springfield, ohio
"Primarily based on the helpful attitude of your technician in helping us with our warranty questions."
domina P.
clayton, ohio
"Professional, arrived in timely manner and explained everything."
robert W.
tipp city, ohio
roger N.
new carlisle, ohio
"The tech went above and beyond, he was there to change our furnace filter but did an inspection and maintenance, too. He found and fixed a leak! He also notices that the furnace's "high-level" switch kept being triggered. He wrote on the ticket that we would be contacted about that. But, he was so kind and attentive. I feel that he is an exemplary representative and I hope that this review leads to some sort of recognition. I noticed that I felt that the house wasn't getting warm. But I attributed that to the weather and our leaky, drafty windows. To warm the house, I have to set the temp to 74 or 75 just to keep the chill away. He found a leak, though, and the "high-level" switch problem. I don't know what that means but, as I said, he wrote that someone would be in contact with us about it."
john R.
springboro, ohio
"On time"
estella H.
fairborn, ohio
"Because he was honest, showed me the area where the previous Tech, Cody told me we needed a blue light because we had stuff "growing" in our furnace. He showed me there was nothing there."
dennis E.
huber heights, ohio
"Renni called ahead then arrived promptly. He checked and ordered the new furnace filter for shipment. Also changed the U V bulb. He checked and showed me how to clean the air conditioner screens"
robert W.
troy, ohio
"did the job fast and well"
mike C.
dayton, ohio
"He found they issue and corrected it. He also ordered me new contacts that needed to be replace under warranty."
blair L.
xenia, ohio
"Service and installation was a 10 but there was a lot of miscommunication getting the appointment set up, then had it rescheduled a couple of times. I ended up paying an additional $150 in payroll expense because they could not reschedule it to one of my days off."
ted J.
springboro, ohio
"They found and fixed the problem quite easily"
ms van arsdale A.
springboro, ohio
"Kenny resolved our problems, but he didn't really seem to know what he was doing. He Googled a lot of the issues, as well as called multiple other technicians so it seemed like a guessing game. The problems were fixed, but we're still not 100% sure what caused them."
cliff C.
dayton, ohio
"TECH WAS ON TIME AND KNOW THE EQUIPMENT WHICH IS WHY WE REQUEST HE SAME TECH EACH TIME."
crystal C.
dayton, ohio
"HE IS ALWAYS ON TIME AND GETS THE JOB DONE IN RECORD TIME WHICH IS WHY WE ALWAYS ASK FOR THE SAME TECH."
john S.
xenia, ohio
"professional & knowledgeable"
lisa G.
springboro, ohio
"I asked for a basic furnace tune-up, during visit I was informed of carbon monoxide detection from an unknown source. I never had an issue with this furnace, now I have a High-heat a cycle system fault which has progressed to a 13 limit lockout fault. I heard the technical drilling on the furnace during the visit. Thought that was strange, since the previous technician never did that during a routine visit. Now I have to have the furnace repaired. I am very unhappy."
donald C.
huber heights, ohio
"The service man that did our furnace check up was very professional, very friendly and answered all our questions. I thought he did an outstnding job."
betty E.
fairborn, ohio
"he put the effort in doing a good, job, and know what he doing I would like to have him for my services."
sharon S.
dayton, ohio
"Very Respectful, Outstanding Hospitality when they came to my House,Very Friendly."
george sandlin S.
clayton, ohio
"The technician was very respectful to my wife and I and provided feedback for the work he performed."
joyce A.
beavercreek, ohio
"You did an excellent job, but one item needs to be addressed."
brian R.
dayton, ohio
"Cody was nice and professional"
jeff Z.
west liberty, ohio
william carpenter C.
springfield, ohio
"Everything was checked and completed within 45 Min."
william P.
beavercreek, ohio
"Technician was knowledgeable, efficient and willing to answer questions"
david K.
tipp city, ohio
"Very focus and conscientious."
alicia S.
centerville, ohio
karen V.
dayton, ohio
"Fixing the issues and very nice technicians"
cathy B.
west carrollton, ohio
"I learned a little more about my furnace that I didn't know. In addition, they answered some questions I had."
mark W.
kettering, ohio
ray M.
jamestown, ohio
"Installation of water softener occurred as scheduled."
kathleen R.
dayton, ohio
heather K.
dayton, ohio
"Service was fast and on time"
tom R.
springfield, ohio
"he did the checkup"
robert F.
fairborn, ohio
debra C.
dayton, ohio
"He was very careful and thorough with the equipment. He answered all my questions."
forrest G.
dayton, ohio
"Tech was pleasant, very educated on the job of replacing my blower motor. Also completed job in a timely manner."
ernesteen J.
trotwood, ohio
"The serviceman did what they came her to do."
david M.
beavercreek, ohio
"It was my pleasure to have met Thanh Dang. I could tell by talking to him how much he was dedicated to his trade and Stevenson. He told me that he has been with the company for a short period of time. It's getting harder and harder to find people who are excited about their job. You are very lucky to have such a technician who wants to broaden their knowledge skills in the HVAC arena. I'm sure he will a rise to any task that is assigned to him with the proper and advance training."
denny G.
vandalia, ohio
"He told me what had to be done"
barbara F.
germantown, ohio
"1. On time. Polite. Honest about issue. 2. Getting potential problem addressed immediately 3. Super person to work with!"
ruth C.
kettering, ohio
"The technician was polite, respectful and very knowledgeable. He explained the steps he was taking and why throughout the process."
jeff S.
dayton, ohio
"Very professional"
teresa gladman G.
springfield, ohio
"Everything went great. The guys were very polite"
amy T.
springfield, ohio
paul M.
xenia, ohio
"tech was on time, professional, and personable - thank you"
james P.
dayton, ohio
thomas S.
centerville, ohio
donald W.
dayton, ohio
steven P.
springboro, ohio
"Very through"
bruce A.
troy, ohio
"Service Technician diagnosed the problem quickly. He got the part ordered and followed up with a phone call."
constance H.
dayton, ohio
rick N.
springfield, ohio
"I had 2 technicians come outbot diagnose a problem the first tried to sell me a water softener for 3200$ and the next tech was right but then wanted to charge me 3800$ for a new pump.. I got one installed without the bullshit for 1400$ no games no lies no sales jobs"
polly H.
urbana, ohio
"David is so knowledgeable about boilers. And hes very helpful in explaining"
david C.
jamestown, ohio
"Josh was very thorough and offered good suggestions without being pushy."
gayla W.
brookville, ohio
"Very satisfied , and grateful that you help me with a bad install from an nether Comp. Thanks' so much. You are part of my family."
steve C.
xenia, ohio
"The service technician that came to my house did a fine job. No complaints there. But I'm not real pleased with the communications that happen before that. I made the appointment on Nov. 8 for a morning time and I got an email from a Texas office saying it would be Dec.18 in the afternoon! And that's the last I heard from anyone from Stevensons! So on Dec. 18 I never heard from anyone reminding me of the appointment. I did a Live Chat on your website around 3 p.m. to ask if they were coming. It didn't go well. There was too long of a wait between responses. Nothing ever did get resolved. During that Live Chat I got a call from the Beavercreek office (I think) telling me that they are running late and they would eventually be here. So I'm not happy with the pre-appointment communications. So on 12/20 I sent a text to Kevins phone telling him I wanted to start the ball rolling on the repair work that Josh found but also did not get a reply to that either. So if whoever reads this can relay this request to Josh or Kevin I would appreciate it. I do want to get the repairs done!"
martha V.
enon, ohio
"They keep me informed about what they were doing and did it neatly and with a smile."
amy K.
west milton, ohio
karen C.
fairborn, ohio
"friendly, answered questions"
matt D.
xenia, ohio
roger M.
dayton, ohio
jeffrey C.
xenia, ohio
james caporini C.
brookville, ohio
shirley L.
fairborn, ohio
"Quick personable informative"
nancy M.
dayton, ohio
david R.
dayton, ohio
"Freedom of choice."
harriet reddens R.
dayton, ohio
myron A.
beavercreek, ohio
"Service provided quickly and professionally."
robert R.
springfield, ohio
maureen P.
troy, ohio
"tech did not come for Thursday appt for 4-6 and did not call. I called Friday around 8:30 and a tech arrived a little after 10 am. It was handled well. Thank you."
thomas B.
spring valley, ohio
"Without heat since Thanksgiving. Called Wednesday installed on Friday. Installers knew what they were doing. Fixed a lot of old issues."
larry M.
dayton, ohio
earl K.
xenia, ohio
"Fast and complete"
ed R.
miamisburg, ohio
"Explained all problems and why ."
debbie S.
fairborn, ohio
"kept me informed of arrival of tech. Tech kept me informed of what he was doing and did a great job including informing me about any issues and keeping the work site clean."
tom J.
springboro, ohio
"Very polite and considerate service technician"
arthur J.
troy, ohio
"Mike did a great service."
dale D.
pleasant hill, ohio
"Very helpful young man helpful showing us about concerns about our thermalsta taught us about some of it's features"
john D.
beavercreek, ohio
bruce K.
huber heights, ohio
"The men that came out were very professional and seemed honest. Did a great job."
tyrone W.
beavercreek, ohio
"On time."
diane D.
beavercreek, ohio
walt E.
dayton, ohio
"very professional, courteous, and quick installation of a new garbage disposal."
barbara C.
springfield, ohio
ricky P.
dayton, ohio
"Kenny was great as always. He always goes above and beyond."
mathew S.
dayton, ohio
jelana S.
bellbrook, ohio
christina S.
brookville, ohio
"Furnace was fixed quickly."
james R.
yellow springs, ohio
"Thorough"
angela N.
dayton, ohio
"Technician was very respectful and informative and helpful."
steve C.
urbana, ohio
ryan B.
beavercreek, ohio
deborah K.
enon, ohio
dennis E.
huber heights, ohio
"Cody called prior to arrival. He quickly diagnosed the furnace and thermostat weret communicating drove back to the office and replaced the parts. In addition, set-up my IPhone thermostat application."
carolyn H.
xenia, ohio
"Same as always, I've been a customer of Stevenson since the late 1970's. Never had a complaint. The technicians, Larry and Trent, were courteous, cleaned up the work area and considerate that I needed to go pick up a grandson; leaving about 3:00 p.m. They worked tediously and completed installation in time for me to leave."
louis G.
jamestown, ohio
"The technicians put the circulating pumps on the wrong lines and now have to come back and shut our heat off, drain the system, change the pumps, bleed the baseboard registers (14)., and disrupt our schedule at a time when we are extremely busy."
denise S.
dayton, ohio
"Was right on time, courteous"
janice K.
springfield, ohio
"Jerad was very professional and completed all the work needed"
manuel T.
huber heights, ohio
becky D.
springfield, ohio
"Josh is very friendly, professional and helpful - making good recommendations"
james J.
beavercreek, ohio
mike F.
franklin, ohio
"Took 2 visits to diagnose the problem."
donald B.
dayton, ohio
"Technician did a fine job. The customer service individual who scheduled my appointment made me wait 30 days, and then on the scheduled day rescheduled the appointment 8 days later. Claiming that a customer had no heat. Yet the maintenance tech said he does not have the van to do installs. So therefore the maint. tech could not have done an install. Somebody is engaged in false hoods."
george S.
miamisburg, ohio
"liked the tech. send him back next time. Didn"t cost me any more."
troy R.
fairborn, ohio
doug C.
huber heights, ohio
"Technician Cody was very pleasant, professional and very competent, completing the task. He should be recognized by your company if possible. He will be a reason for retention of customers."
russ H.
beavercreek, ohio
jan L.
beavercreek, ohio
diana S.
fairborn, ohio
"Rennie, the technician, got up into attic space and checked the condensation pump chimney to make sure was still connected to roof and outside. All was okay and he also visual checked vent connection for clothes dryer to see is okay as I was experienced a water leak/mark on utility room ceiling after rain storm on Sunday, 5 December 2021. We determined that the water mark might be coming from roof area not HVAC area. Rennie was great."
sandra S.
tipp city, ohio
steve W.
fairborn, ohio
"Techs went right to work to evaluate our well water and bladder tank system, and clearly communicated how the system works and what they were doing to check the water pressure."
charlene H.
west milton, ohio
"Very professional and friendly. Answered all my questions."
jeff R.
dayton, ohio
rev smith S.
dayton, ohio
"Tech was prompt, courteous and professional."
marilyn C.
dayton, ohio
"They do a good job"
kelly B.
bellbrook, ohio
"Friendly efficient service tech"
joe D.
dayton, ohio
william G.
centerville, ohio
lonnie W.
xenia, ohio
philip N.
centerville, ohio
"Technician arrived on time and was very efficient in checking out the heating/cooling system."
kenneth wintrow W.
troy, ohio
"Never received a receipt. The service tech one would be mailed to me for my records and 1month later, I have yet to receive one"
ron V.
springfield, ohio
william F.
yellow springs, ohio
"This rep is honest and thorough"
steve D.
springfield, ohio
"The technician was polite, knowledgeable, informative, and thorough."
jeff P.
brookville, ohio
"Excellent service technician. The best one we have had."
joanne H.
troy, ohio
"Cody was very polite and respectful. He answered all my questions and concerns."
steven C.
fairborn, ohio
doug T.
beavercreek, ohio
"The tech (Kenny) was on time, professional, and competent."
melanie S.
tipp city, ohio
"I called and was able to get a technician the same day."
david B.
lebanon , ohio
"Kevin was very thorough and knowledgeable. They both cleaned up carefully afterwards and made sure I was satisfied"
keith L.
dayton, ohio
"The plumber was here within an hour of me calling in an emergency toilet plugged."
william S.
troy, ohio
robert S.
new carlisle, ohio
"service man did a very good job"
kirk S.
lewisburg, ohio
"Courteous on- time service"
james S.
medway, ohio
herman R.
cedarville, ohio
"He did a job"
scott R.
beavercreek, ohio
"He was on time and got the job done"
jarrell H.
beavercreek, ohio
"The technician was very friendly and went over all everything he did and areas that needed attention. Very qualified technician."
amanda R.
moraine, ohio
"Stan came in, listened to our questions and offered up ways to address them and provided a quote to do so."
thomas M.
beavercreek, ohio
"Technician was very knowledgeable and courteous. He recognized the problem and was able to solve it."
kim A.
fairborn, ohio
mark O.
beavercreek , ohio
"Stan is excellent. Very knowledgeable and has the customer in mind. The tech that came out prior told me to expect a cost of $4-5000 and the job ended up being about half that cost. Stan adjusted his schedule to make sure we were taken care of."
sherry C.
centerville, ohio
"Stan was awesome - really knew his stuff - did a great job"
ashley C.
vandalia, ohio
"Michael was amazing! Very professional and spoke to us about the bi yearly cleaning. We signed up!!"
becky D.
springfield, ohio
"Good, friendly service. Technician cares."
pam S.
troy, ohio
thomas G.
beavercreek, ohio
"The service tech was very courteous and knowledgeable."
victor C.
centerville, ohio
"The technician spent very little time (8-10 min) in his inspection of the furnace and associated components. Minimal comments from him concerning the status of ALL components. (I don't think they were even looked at.)"
calvin H.
trotwood, ohio
"The tech was here in less than 2 hours from the time of my call."
john P.
dayton, ohio
"The team of workers were prompt, and worked steadily until the heating and A/C were installed. They did a great job of cleaning up after their work. They also did an excellent job of providing us with instructions on the new thermostat."
todd K.
fairborn, ohio
"Great customer service from the technician"
brad M.
south vienna, ohio
susan W.
huber heights, ohio
steve N.
dayton, ohio
gordon L.
springfield, ohio
"He was very knowledgeable and helpful in taking care of the Furnace!??"
patricia P.
clayton, ohio
"service provider prompt, professional. He uses teachable moments to explain how my different plumbing and equipment works, when I ask. that I know what to watch for This has been important to me and they all realize this. I appreciate the patience I have been shown. Thanks!"
estella H.
fairborn, ohio
sandy S.
xenia, ohio
"Paul was extremely kind, courteous, knowledgeable and efficient."
joseph G.
piqua, ohio
"This was a pressure test you came out checked for a leak all was good. Then I find out the county needs to be there to see the machine. Now that the county needs to see the test done not just take your word your machine needs to be repaired you tell me sorry for the inconvenience but you can pay another company to come out & do the job I paid you for"
thomas K.
riverside, ohio
"Very professional"
steven L.
springfield, ohio
"I felt the 2 men came in predetermined to sell us a new system and gave us a negative report of our well functioning system."
tiffany R.
urbana, ohio
"The technicians were both very helpful and informative."
charles M.
springfield, ohio
"My service was fast it was thorough and solved a number of related problems."
larry B.
dayton, ohio
jerry C.
dayton, ohio
"Youre tech was fine, but your continued pushing of your service contract and trip charge (99.00) forces me to use another company."
janice S.
dayton, ohio
"Serviceman was knowledgeable, professional and efficient. Explained everything to me."
beulah b.
springfield, ohio
victor M.
springfield, ohio
"Great Technician who arrived on time, which is rare in todays environment. To be honest, this is our 3rd unit installed by Stevenson. The 1st one & so far this unit is great, However, the 2nd unit was a lemon from installation with leaks & after years of the AC that couldnt cool & prematurely failed with 3rd unit in 24 years, while neighbors are on 2nd one. I looked forward to the replacement. After many technical discussions with service people, the AC unit was finally determined to be undersized. This new unit cools the home as the inital unit did regardless of settling of insulation or duckwork leakage that was discussed as a possible reasons on units two poor performance."
donna G.
beavercreek, ohio
"Did their job.dont expect anything less if they are in my home!"
fred B.
dayton, ohio
tim M.
miamisburg, ohio
"Same day service, technician was really friendly and helpful"
thomas M.
centerville, ohio
"Knowledgeable technician"
lacey B.
springfield, ohio
sandra L.
huber heights, ohio
"The furnace now makes a new noise that is loud"
patti B.
jamestown, ohio
"He did a through inspection. Answered all questions."
roxie S.
tipp city, ohio
"Canceled twice didnt show up third time and late for the fourth time"
tim D.
fairborn, ohio
"The guy knew exactly what it was and fixed it!! it"
susannah L.
xenia, ohio
"Stan Foss has been my plumber for many years and I have always been completely satisfied with his work. His visit last Monday was no exception."
vance G.
centerville, ohio
"Tech arrived on time, was attentive to my two furnaces, answered my questions, and gave a thorough 'check up' to my system."
allen M.
troy, ohio
"Tech was knowledgeable, helpful, a joy to speak with"
michael L.
springfield, ohio
"skill level and customer service of technician"
marian C.
dayton, ohio
"Knew how to service an oil furnace, Polite. Asked if I had any questions."
jeff albright A.
saint paris, ohio
"From the moment Tracy answered the call to the second Mike Oulette came out to the house everyone was wonder. Joe Violet came the very next next to discuss our options our options and everyone seemed eager to help. They got us one the schedule immediately and Brian and his crew were there promptly and the install was perfect and seemless. We were in the midst of a nightmare with another contractor and they all wanted to put us at ease and get it done right. I have never been more satisfied with a service provider and would recommend them to everyone we know! Thank you a thousand times over."
katherina weindel W.
mechanicsburg, ohio
"The gentleman worked very hard to complete all tasks properly. The shower was not 100% put back together, and there is a hose that doesn't quite fit well in one if the drains in the boiler room. It now pops out and can flood the boiler room if not caught quickly. These are the only reasons I can't give a perfect 10. Otherwise, excellent service."
dawn C.
springfield, ohio
jane C.
springfield, ohio
amber R.
fairborn, ohio
"Scheduling the appointment was very convenient and the office staff was very nice both times I called, but I was dissatisfied with the actual service visit. I was left feeling like the Service Expert was more focused on convincing me I needed new equipment than figuring out what the problem was. He came out for a service call on my furnace; after informing me that water heater was also old and needed replaced, he started turning the temperature knob on it. I found this to be inappropriate."
robin G.
new carlisle, ohio
bruce N.
troy, ohio
"Everything was done on time, as planned, and the service technician was knowledgeable, professional, and friendly. He did a fine job."
tina C.
tipp city, ohio
"I felt as though I knew more about our system then the 2 guys did. Said my sensor needed cleaned but couldn't get it out so they just left it. Each were very professional and friendly don't get me wrong but I think they were very new. 69$ just to say ok your system looks good seems not right. Also requested information I never received."
david H.
fairborn, ohio
"Guillermo was awesome, what a great and friendly attitude. Very knowledgeable and helpful as well. Worked carefully and efficiently and fixed our problem in no time."
terri B.
dayton, ohio
"My guy answered all my questions.. and also checked my humidifier (you sold and installed) and showed me something I didn't know."
donald S.
tipp city, ohio
sandy O.
dayton, ohio
ted S.
mechanicsburg, ohio
larry S.
west carrolton, ohio
"We had some problems with previous service man Mr Lewis in keeping his appointment to solve a leak problem. Twice! But Kati was a great help in getting our matainence on track again. Your service man Thanh Dang is very helpful!"
kenneth J.
dayton, ohio
"prompt and courteous"
alicia H.
beavercreek, ohio
"The technician was very polite and thourough. Explained what he was checking. Answered all questons that I asked."
beverly L.
yellow springs, ohio
"Ken was absolutely amazing. He was very thorough and knowledgeable. He took the time to check everything, and found things no one else had seen although the problem must have been developing for some time. Highest rating!"
thomas M.
bellbrook, ohio
ashley H.
huber heights, ohio
"He was very knowledgeable and helped us understand what was best for us to do with our furnace unit. He explained it in terms that I could easily digest."
robert K.
jeffersonville, ohio
"On time and very nice"
louis S.
centerville, ohio
todd M.
miamisburg, ohio
"I paid a very large premium to Stevenson for my water heater. Two times more than what home Depot wanted because I believed that Stevenson would provide better work. They did not the technician did sloppy work that had to be corrected with multiple trips by other technicians to fix his problems."
gary J.
wilmington, ohio
"Very polite. Professional. Job done in a timely manner."
anthony S.
dayton, ohio
tonya P.
springfield, ohio
"Service was done in a quick and timely manner"
gayla W.
brookville, ohio
robert K.
centerville, ohio
marybeth R.
kettering, ohio
"On time, thorough and respectful"
vickie A.
beavercreek, ohio
"Slight lacking of knowlege about switchover from heat pump."
robert Z.
centerville, ohio
"Mike explained what was going on and made clear what the next steps would be. While the fix took a while to get to, I understood and supported what Mike had planned."
marc A.
dayton, ohio
"Stanley arrived at my house before my appt window. He snaked out my bathroom sink drain and cleaned up the area nicely. He was very polite and respectful. I am very satisfied."
pamela N.
piqua, ohio
"Good aervice"
jean H.
fairborn, ohio
"We got same-day service, though the technician had to work late. He got things working back to normal, getting us by while we wait for the new parts to come in. He was very pleasant, friendly, and professional. Even the dog quickly felt comfortable with him."
nathan W.
troy, ohio
"Service was not provided. The plumber/tech who called said his coworker called out sick so he was unable to assist me."
richard T.
centerville, ohio
"He was very polite and answered all questions"
sherry K.
beavercreek, ohio
bill M.
dayton, ohio
dylan V.
beavercreek, ohio
antoinette Y.
dayton, ohio
"The older gentleman was very knowledgeable and explained the furnace issue in terms we could understand"
stephen R.
fairborn, ohio
paul H.
enon, ohio
"Fall seasonal HVAC maintenance. Technician was very courteous and thoroughly explained the results of his system checkup."
jeff M.
xenia, ohio
"It would have been nice if the technician who initially came out had been more clear with everything that was wrong with the boiler and setup. The technician(Josh) who came and fixed it tonight was great and I would rate him a 10. The initial technician who came out and gave us our initial estimate, I would rate a 6."
steve C.
dayton, ohio
"Sales and installation personnel were capable, knowledgeable, and courteous."
charlie S.
dayton, ohio
"He seemed to know exactly what the issue was, he was correct. He also checked my furnace to make sure everythign was workign properly after he resolved the issue as well."
betsy R.
centerville, ohio
"I had a new HVAC system installed 11/17/21. Joe Violet was my sales consultant and Chris, Daniel & Tyler were the installers. Super crew. I am very pleased."
georgia B.
dayton, ohio
gerald W.
beavercreek, ohio
john R.
springboro, ohio
"quick service"
nancy schiffer S.
kettering, ohio
"Timely and professional."
james F.
dayton, ohio
melody J.
centerville, ohio
lucy B.
enon, ohio
"Was knowledgeable and courteous and helpful."
nancy T.
huber heights, ohio
"Ross went out of his way to accommodate our change of appointment."
glen M.
dayton, ohio
ray Z.
huber heights, ohio
"Was courteous on time and answered all my questions."
grover L.
dayton, ohio
kathie K.
dayton, ohio
"He was very thorough. Seemed like he did more than was done by past technicians."
nancy C.
centerville, ohio
judith M.
kettering, ohio
donald F.
fairborn, ohio
"Gentleman came and gave us some heat thank you"
robin P.
springfield, ohio
"He was very professional"
linda P.
kettering, ohio
"Cody was friendly and knowledgeable"
phyllis B.
springfield, ohio
"I believe nothing is perfect i was satisfied."
anthony W.
kettering, ohio
"It is almost impossible for anyone to ever rate a 10"
james S.
springfield, ohio
teresa H.
dayton, ohio
sarah M.
yellow springs, ohio
"Courteousy and work provided by Technician.I was also very pleased with the coursety and professionalism of the operator who scheduled my appointment."
lori C.
springfield, ohio
"Quick, courteous, honest"
william H.
kettering, ohio
neil D.
beavercreek, ohio
"Service man was very professional"
joyce P.
xenia, ohio
greg H.
springboro, ohio
"Technicians were professional, competent, efficient, and friendly."
faith K.
dayton, ohio
"The technician showed up on time and did a thorough inspection of the furnace and even fixed the broken furnace door for me."
frank F.
beavercreek, ohio
"Good work"
timothy D.
tipp city, ohio
beverly S.
xenia, ohio
sherry C.
centerville, ohio
"On time, service oriented and knew his stuff"
rachelle K.
troy, ohio
"Very polite"
patricia P.
clayton, ohio
"I found them to be informative, efficient and professional."
gene B.
dayton, ohio
"Tech read error msg and stated he did not know why error showed only on phone app. Did some wiring changes to help comm from modem. Error fixed."
william D.
troy, ohio
"Was just a routine maintenance check up and all went well.Cody Jones was our technician and was very respectful and a pleasure to have him service our furnace."
orlando B.
yellow springs, ohio
"Technician took time to explain just what he was doing in the tune-up of my furnace and air conditioner."
janet R.
dayton, ohio
"I am shopping for a new HVAC company after my June '22 tune up. Joseph was excellent. He was professional, kind, and communicated well. As is quickly becoming the twice-a-year custom with Stevenson, Amber typically calls me about a half-hour before my service window begins to tell me that the technician I requested was not available. Had I not had the historical negative experiences I have had, I wouldn't have to have a specific technician come to my home."
geoff L.
xenia, ohio
"kenny and Jason were super!!!! Very professional and seemed like they enjoy what they do... which is important to us.."
tonya G.
dayton, ohio
"The reason you got a 9 is because I didnt receive a physical receipt and never received the one he said he sent by email. He put in his notes when I made payment by my credit card that I wanted a a receipt with what was done sent to me and I havent received that yet either."
mike G.
kettering, ohio
"Service tech was very friendly and easy to talk to."
jason L.
springfield, ohio
"always very helpful"
matthew S.
dayton, ohio
kathy T.
springfield, ohio