Stevenson Service Experts Reviews

"Jeff is the first of many to finally figure out the zoning issues"

"Prompt"

"William was on time...very nice and answered all the questions that I had. And wore a mask."

"No problem. 4500.00 estimate today with new line"

"Kevin was friendly knowledgeable and did a great job."

"Joseph was knowledgeable and efficient, and the work was done well."

"Fast and efficient service"

"2 guys came. Neither wore shoe covers which are always worn by the servicemen who come in the house. Also, they did not check the thermostat which is also always checked. In regards to question #5, I scheduled with a representative on the phone for Jan. 4th from 2-4:00. No one came so I called at 4:00 and found out I was not on the schedule. Prior to making this appointment, the lady on the phone took my payment for renewing my plan and requested to make the first appt, which I did for the 4th. I had to reschedule for Jan 8th."

"I took off a full day of work for an 8am appt, and the technician called off, so they moved my appt to 2-4pm. I completely wasted a full day off of work because of this"

"Shes very thorough and very friendly."

"Simply excellent service and a great technician."

"Prompt,courteous service"

"They knew their system and answered my questions"

"Great but always room for improvement."

"He was on time, courteous and did an excellent job."

"Checked unit and clearly communicated what he did."

"This young man was very polite and professional."

"Professional service, good follow through to show up for appointments. Helped us pass inspection for our hot water heater."

"He answered all my questions. Very informative and explained things easily to me."

"Issue was not resolved and he said they would return this week to resolve it, but havent heard anything."

"the service was very well explained and understood"

"they arrived on time, COVID requirements, solved the bathroom sink drain quickly, professional."

"The young man was on time, very professional, wore his mask and foot covers and completely the checkup in a timely manner. Ordered a filter to be send in the mail ."

"Plumber came way before scheduled time, so I was not at home and my wife did not understand the problem. Took a look and made a suggestion that had nothing to do with the problem and left."

"I was quoted one price then told another and was also given a different service date to finish the work and when I called back to double check things I was told my appointment for today 1/6/21 had be cancelled after being told it would be next Monday when I called the first time."

"The tech did what was asked for and then some."

"Joseph and Michael came out and replaced a gas valve so we could have heat! Very efficient and professional."

"He was there actually faster than I thought he would be, great response time. The furnace did not fault out while he was there. He explained to me in good detail how the unit goes thru the start up program. He thought it sounded like the circuit board was faulting out, but could not be sure, unless it faulted for him. Everytime it faults, I shut the power off to it for 2 hours, and it restarts. If it faults during your working hours, I'll call you out to check it before it resets."

"Prompt and exceptional service coming out on Christmas Eve."

"Ross came a little late, but as it was the day after Christmas, it was fine. He climbed into our attic where the furnace was and advised us that the low pressure switch was "stuck", and he had reset it and the furnace was immediately putting out warm air."

"He was on time told me everything he did things went smooth"

"Have not heard back from technician yet. Granted He said wed here by last Wednesday at earliest. However we are seasonal on Ohio and will leave tomorrow for our home in Florida."

"The tech was here in less than 2 hours."

"was very friendly and was he very heplful, just a great guy"

"He certainly knew what he was doing in very little time. Looks very well installed."

"He answered all of my questions to the best of his ability, was on time and wore protective gear, facemask, gloves, booties."

"Very friendly technician"

"Jason called to let us know he was coming. He was on call for emergency service and appreciate him coming out on a Sunday. He quickly diagnosed the problem. Got us up and going and order part needed with no delay. Professional service."

"Brian and Quentin were courteous and professional. They arrived promptly and worked diligently to get the installation job done."

"Joseph is always friendly, calls to let us know when he will be arriving, very knowledgeable, and is very patient with answering all of our questions or concerns."

"Very professional very pleasant to be around."

"Polite, knowledgeable"

"We are always satisfied with our services from Stevenson Service Experts. Always professional, respectful, knowledgeable. The technician was very knowledgeable, respectful, kind, and offered very sound and good advise and recommendations."

"The technician and salesperson were helpful in detailing me the problem, diagnosing it, and suggesting various fixes. As a new homeowner I'm learning from various experts on what's worth attempting DIY fixes. I appreciate the help and detailing on the issues."

"An appointment was made by one representative and cancelled by a second representative in less than 30 minutes. I was advised that the earliest appointment that I could get for a clogged toilet was 3 days from my call, from a Monday before noon appointment to a Wednesday appointment with no time given. I called the General Mgr., JD Conrad, who, within 30 minutes had an appointment for me before 2:00 P.M. that same day. Thank you, Mr. Conrad."

"Very knowledgeable and professional"

"Short notice but quick response."

"I had a pretty good time hanging out with my technician today. His name was Guillermo Rubke, and he was awesome. Not only did he help me quickly and skillfully, he was pleasant and likeable. Most importantly, I called him to follow up and I got his voicemail message, which is a song. I, too, take great pride in setting great voicemail messages, and I have to give props where props is due."

"Tech was on time and explained the problem and the fix."

"Polite, COVID mask on, explained what she was doing and why. This was our first appointment since the entire system was installed over 3 month period due to delays from Covid impacts. Since Kayla told me I could request her on future calls please indicate that on our program. We have the advantage system so the next question will not be answered."

"Timely response. Excellent repair of malfunctioning pump."

"The technicians were friendly, communicative, polite, and exuded competence."

"David knows boilers and how to work on them"

"When looking over our furnace, Josh found that the wrong ignitor had been installed previously by a tech from another HVAC company. We are very thankful for Josh's experience and kindness. He was very thorough and professional."

"Ref the "respect to me and/or my home question below, I rated him a "5" because he continually wore his face mask below his nose even though I asked him to cover it. Otherwise, he was very courteous and thorough. P.S. Its the height of the COVID pandemic."

"He answered all my questions."

"I wish someone would have been able to come out sooner. I froze for 3 days. But I do appreciate someone actually showing up when they said they would."

"On time, professional, explained what he was doing"

"Joseph Pernell was very thoughtful and knowledgeable and professional."

"Punctual and fast service"

"Quickly diagnosed problem and fixed it. Friendly and knowledgeable. A great customer experience."

"Always friendly service from start to finish"

"Jeff was very professional and explained everything clearly"

"Prompt, expert response by technician Jake. He did an excellent job, very quickly."

"On time. Courteous and knowledgeable"

"The service was great just wasn't expecting a major expense, in that we needed to replace the furnace, however we were able to use the Advantage plan to help control the costs."

"He was able to come very soon after we called. He was efficient, and the furnace is working great now."

"The two men that installed my furnace did a great job but the plumber did not bleed the lines before leaving and only installed a 30 gal hot water heater instead of the 40 gal that was promised."

"He was quick and efficient but we received no phone call prior to his arrival, he just showed up which was fine but not what we expected."

"This response is to question 10 since there is no option to respond to pricing. Your lease program is INSANE! Ten years, $48,000 and on top of that another $7,500 to buy the equipment! Neither of my vehicles cost that much. The other issue I have with sales is how the Cadillac of systems was pushed with out either knowing, or caring how the system would work with my house. Every other company that has stepped foot in my house has said no way to installing a multistage furnace with a zoned system. A heat pump although nice would not run on my battery back up system and defeats the purpose of our solar power supplement. Not to continue, but the repairs Ive relied on from you have been timely and dependable but there is no way Ill purchase a new system from you."

"Joseph is always able to quickly diagnose the constraint and solve the problem."

"The tech was here within 2 hours after I called."

"couldn't ask for any better service and professional"

"He knew axactly what the problem was and where to start."

"Kenneth was very thorough and explained what he was doing."

"Tech was courteous"

"Rescheduled three times. Renewed service contract online and later received two requests to "renew. Accounting Dept failed to record my payment for about a month.Oh well, no harm done."

"Brieon was on time, courteous, and thorough"

"The tech is always thorough."

"Jacob did a good job"

"Friendly, explained everything and made sure I understood"

"He was pleasant & knowledgeable, did the job efficiently & safely."

"I was highly satisfied with your plumber and will request him in the future. He had a excellent attitude."

"Both Mr Woten and Mr. James were punctual, efficient, and personable. They both provided me heating tips for my home and provided me information on how to standardize the heat throughout the house, I already feel a difference. Thanks"

"."

"Technician was courteous and knowledgeable"

"The issue is with the initial installation"

"Very professional."

"Jason did an excellent job. He also gave me some tips regarding the Humifer settings."

"very professional worked quietly and finished in good time."

"This is a boiler repair. The part needed was not in stock but is scheduled for installation on Dec. 15."

"Professional and thorough"

"Stan was very knowledgeable and explained what he was doing very clearly."

"The tech got the job done"

"I had very little contact with technician. Im accustomed to the technician going over what was done, and then having me sign the work order. He left after finishing and then emailed me the receipt without my signature. The questions asked below didnt give me the opportunity to answer fully. He was never in my house and he wasnt here very long. Im not sure what all he did and how well he did it."

"Went right to work. Was very nice and personable."

"Knowledgeable, courteous, punctual."

"Professional, efficient."

"Tech basically took 2 or 3 measurements on the inside unit, checked the filter (which he then incorrectly reinstalled) and was done. A real waist of time and money."

"Incredibly friendly, tried to find easiest solutions that wouldnt require extra charges"

"he was very nice and seemed to really know his job."

"Efficiency, knowledge, answered all questions, courteous"

"Kenny was very professional in his interactions with us."

"Problem really doesnt appear to be solved. gas heating still isnt keeping up and Ive had to switch over to electric."

"On time, curious, helpful."

"He was very polite and finished the job in a timely manner."

"Performed as expected."

"I am using this response in regards to the service call on 12/07/2020. The Technician that arrived for service was on time. He did not introduce himself so I never knew his name, but knew he was with Stevensons because of vehicle. While he was polite he did not wear a mask while in my home. We wore mask the entire time while with them. The second technician arrived and he wore a mask which was a relief. On at least one occasion I went to ask the initial technician a question but he was outside smoking and upon returning to our home he smelled of cigarette smoke, we are non smokers. While our system issues were resolved my wife was very uncomfortable as a result of tech not wearing a mask. Thank you Mr Esparza"

"Prompt, courteous, and capable. Got er done."

"great techs as always"

"They were friendly, prompt, and kept me informed on what was going on."

"They quoted $1800 for a misdiagnosis and they left everything a mess. Another hoax company fixed it for $150"

"He was very efficient and was in and out quickly. Answered all our questions."

"Mr. Rubke was very prompt, courteous, professional and knowledgeable. Excellent customer service."

"The technician was very friendly, but didn't fix the problem. After a trip to Lowe's, I fixed it myself. Furthermore, I thought the price quoted to replace a sink faucet was way too high."

"Joe V., the other technician (sorry I forgot his name), Lucas H. and Larry H. all demonstrated respect, friendliness and expert technical skills in diagnosing our old furnace problems and installing a new, high efficiency HVAC system."

"prompt. courteous helpful"

"He was very knowledgeable about your products"

"He made another adjustment which should stop the periodical pauses in operation"

"friendly and answered questions"

"Very professional"

"They are always professional and explain every thing to me."

"This technician was polite, thorough and answered all questions respectfully /knowledgeable!! Very professional demeanor."

"On time, respected my property, communicated well, and answered questions thoroughly."

"Dustin has serviced our equipment several times, he is professional, knowledgeable, and efficient."

"because I was satisfied"

"He did everything. What he suggested, I gave the aheads up:okay I normally do not respond to these ........ As I am taking the time to respond is my support of his work. 9 10 is a perfecting rating. Over the Years I just do not use."

"He was prompt and very professional. He explained everything thoroughly."

"friendly and helpful"

"All of them knew what part of the process responsible for and could work independently yet they all meshed together."

"Thomas knows his product. He recommended a new air cleaner with the ectra bulb to take care of mold to replace expired system from another company. Also puy duct cleaning on the order."

"We have not received the air filter we paid the tech for?"

"technician was on time, clean, wore him mask, and promptly went to work."

"Service was excellent except the wait time for parts"

"technician was friendly and professional"

"Arrived promptly, worked efficiently and observed masking and social distancing and was friendly and helpful."

"Both technicians were very polite,courteous, and professional."

"There were two "Experts" who told me everything was fine. After they left, I found that the thermostat was off. Later I found that the thermostat was off, because they left the furnace off."

"Mike is phenomenal. If there was a100 he would have earned it. Give him a bonus"

"I have an oil furnace that had already run a few times this year before the tune up but is now a bit noisier than it was before?"

"The sales associate was informative but missed 2 additional trunks that required dampers. The installers were awesome but left a pipe leaking when they were done. The follow up service team took care of everything and mentioned the guaranteed service. I'm satisfied with the experience."

"Called in for broken part on humidifier and Kayla came out to become our new HVAC Tech and also cleared an alert code that came up. Parts ordered to clearing error and back to operation in two (2) days time during the Pandemic of Covid is amazing and appreciated by the entire team especially Kayla. Thank You again to the team and Kayla. Looking forward to the continued service and plus agreement contract with Kayla performing our care and or service needs. Respectfully, David & Faith Peerenbiom"

"they knew what they were doing."

"Nice guy. Professional"

"On time arrival. Got the job done quickly and equipment (water heater) functioned correctly."

"I just moved into my home last year & live alone. I felt very concerned about the boiler system. I set up this appointment to get help understanding it all. The technician kept using the phrase, my guess is. That really frustrated me, he knew it. Also, he finally worked on some pipes near the boiler he said, maybe they are each connected to a different room & spun them a bit, hoping it would make a difference. One room in my home is significantly colder than the rest. I also asked about a vent system- your company put the boiler system in this house- he said he couldnt answer my questions as the company computers had been down for over a week. I would appreciate a phone call & have a different person come talk with me. I dont feel I am being unreasonable."

"Tech was excellent, parts availability not. This was not the first time replacement part was not available. Based on usage record, or on type of units you have installed, predicting needed parts inventory should not be that tough."

"Very competent. Quick."

"Because they did a great job and were very courteous and respectful."

"Tech was very professional."

"Great tech"

"Very informative. Polite and friendly."

"You have most likely lost a customer. When you installed the system in my home years back it was done so that the proper air filter cannot be inserted or removed from the unit. Your service people showed me that I must bend up and twist and turn the filter until the integrity of the filter is diminished due to tears in the filter and such. Very poor service."

"Very friendly, got the job done quickly and put in air filters."

"The service rep noticed something wrong with the water heater and fixed the problem."

"The service man was polite, knowledgeable and h we helpful"

"He explained what was going on with my furnace and also checked out some warranty information on it. He was very professional and courteous."

"He was scheduled to arrive between 8 - 10, but arrived at 11:30. Also, he had turned off a valve during the work and left with it still off. I called the office to have him call me back to advise if I should turn it back on; still havent heard anything back."

"Excellent service !!!"

"He knows what he s doing. He has worked with you guys a long time."

"Technician was professional, courteous, on-time, thorough, and completed maintenance in a timely manner."

"all work done well !"

"Service was quick and professional"

"I really liked Josh. He was knowledgeable and helpful in my decisions. Very timely and thorough."

"Joseph correct an issue that the last technician did not."

"Reviewed service call"

"William is great and i like having the same technician each time"

"No one has called me back to advise which Price Pfister shower valve I need so that I can have you complete the installation"

"Great team of installers who worked well together"

"Technician was thorough and completed the work in a timely fashion. He explained recommendations for repairs, why they were important to the maintenance of the system, but was not pushy about it."

"The young man was very courteous and informative. He explained everything clearly and repeated things a number of times because of my hearing loss. He wasvery patient with me andmy questions. he is an asset to your company."

"Very knowledgeable and competent. Great job."

"Very professional in manners, respectful to our property, and very congenial. Thank You"

"courteous service, delivered as promised"

"Is this rating for our furnace check? That is what I'm doing this survey for!"

"Joseph Pernell is amazing and can quickly and efficiently analyze and solve any problem and does so with a smile."

"William was respectful & took time to answer question. He educated us about contract that we did not know"

"He was fast and efficient."

"You guys aren't done yet"

"Friendly,explained what they did and what might be a problem."

"You wanted to charge me $845 to install a $200part that takes 90 seconds to install. Labor, mark up, time, do not add up to 845 that is called gouging or ripping off the customer. Shame on you. My dad had it fixed in less than 5 min after the part arrived."

"I felt other plumbers from your company explained things better and had a better attitude than this one. I think it is too soon to judge the quality of his work but so far the faucet is working fine."

"very helpful"

"He came in did his job and everything was great"

"The technician provided helpful explanatory information."

"Nick came in, checked out the area, got his equipment and went to work. He took before and after photos of the duct work for me to view. He was very personable as well as knowledgable about the process. I will share his name and Stevenson's to friends in hopes that they can receive the same professional service from Stevenson's H / A.."

"COURTEOUS MAN AND EXPLAINED THE ADVANGTAGE PROGRAM WELL."

"The technician was very efficient explained the problem and corrected it."

"Knowledgeable and Very efficient"

"I was very happpy with the service guy, but DO NOT like it when you send a service man and salesman out at the same time,. This happened 11 years ago, when we had to replace the furnace the last time, so to me it appears like you know you are going to find something bad when you come out because the warranty is over. The next time it happens I will not let \the salesman in. I'm 80 years old and would had felt more comfortable to have had a relative here to hear the pitch."

"He did a good job doing the maintenance service call but tried to sell another product. When 11 months before we spent almost $12,000 on this house mentioning about changing to electric heat was very upsetting. Do what your there for dont bring up about another product."

"Professional and courteous."

"William was on time and very professional. He did a great job on the fall checkup."

"Polite and good to work with."

"Tech seemed very knowledgeable and was very forthcoming in his passing some to me."

"Always top notch professionals."

"Jason, introduced himself, wearing proper Covid protection."

"Josh is very conscientious with his work and very respectful"

"Communiated clearly. Efficient and carefull installation. Friendly and courteous. Very open to questions and feedback."

"The sales guy talked me put of using you all. He acted like he didn't want the job. Which is fine I would rather use somebody that wants the job and wants my business."

"The technician explained what happened and how he fixed it."

"My wife was home and she said the both technicians were cordial and helpful. I appreciate the care your technicians take when coming into the house. She said they kept their masks on and they always cover their shoes. Last time the technician told us we had a problem with the capacitor of our furnace. IT was not a problem yet but the rating was not a concern. William did not note that this time so I am not sure what to make of the earlier comment."

"Our tune-up was scheduled over two months in advance. A few hours before our appointment I got a call from Stevenson Service Experts of Beavercreek OH telling me my appointment would have to be cancelled. I took exception because we'd scheduled so far out. Fortunately they were able to keep our appointment intact but I would say over 50% of the time this same thing happens."

"The tech knows what he is doing and I trust him to do whatever needs to be done."

"David is knowledgeable & professional!"

"The service rep explained the diagnostic process he was performing and kept me updated about his findings."

"Paul fixed the main valve with quickness, and tried his best at helping with other issues, realizing he couldn't do it he called the office to get someone in a different field. Joshua came earlier than expected, and got things going for me just as quickly. Both were very professional and especially kind with all the questions I had."

"Josh was very professional. He listened to my concerns and did a thorough check on boiler. He explained the problem and what needed to be done to fix it. I REALLY appreciate the honesty and the service received. We look forward to calling Stevebson's for future tuneups on our boiler....special request: send Josh.?? Thanks again."

"still waiting on the switch to be put in"

"Can't do survey, keep getting ERROR message."

"William came in, very respectful, cleaned the furnace and was finished quickly. I appreciated the fact that he didn't try to sell me any kind of other services. He was early, but I appreciated the fact that i was home and he called to see if it was ok to come early."

"On time and tech was efficient and seemed knowledgeable"

"Stevensons has helped me out alot ima single income with plenty of bills and no so great credit and they showed up after my old furnace stopped working and offered me a brand new furnace and a/c for a great price it was to good to passdown and really helped me and my family of 5 when i had no other options im very grateful and with winter right around the corner they were in and out within a day to keep my family warm and now even comfortable when its to warm with my new a/c that i didnt even have before i called them now i can keep my family comfortable in both the winter and the summer without filling my windows with box a/c and heating with small electrical heaters."

"Stan knew exactly what to do. He went to the leak area, removed the surrounding insulation, identified the leak and repaired the leak."

"everything seemed to go ok"

"Josh was very pleasant and personable and fixed my furnace without a hitch."

"He was very professional. Took time to check everything out. Talk to me about a humidifier for my allergies to be put on my furnace. He was very nice."

"On time, efficient, and explained what he was doing."

"3 hours to check out my high presser switch that failed. he found that it was bad but didn't have a replacement for it. I'm thinking that I told the scheduler that it was the switch that was bad. No one has rescheduled us for an appointment to get it fixed. Kenny was to tell Stevenson scheduler that we needed another appointment to get the switch fixed. That was on Wednesday the 30th of September late in the day."

"Very thorough, pleasant, courteous, wore a mask."

"Tech was prompt, thorough and answered all my questions"

"EXCELLENT SERVICE"

"Earl was very through, and explained eveything clearly."

"The technicians were courteous and thorough!"

"Service was great."

"We had a second and third opinion on our furnace and both companies said our furnace is fine."

"Jake Haye and Kevin Carter did a thorough and professional inspection of my furnace system."

"He immediately recognized the problem and gave me the options I had. I chose to replace the unit with a unit he had with him, calling for a delivery of an attachment to extend the warranty and spent the time to remove the old unit and install the new one right then. It began working when he turned it on and we were able to use hot water the same day. I have had comparable results on other service calls by other Stevenson technicians back as far as the 1970s."

"Kenny Wooten was very professional"

"making sure my furnace was ready for the winter! and fixed a potential problem that would cost me more if i had waited"

"The guys wore masks - which we greatly appreciated . Both were friendly and upon me asking, Joe shared about the air quality test . I'd give the guys a 10, however, I discovered today by means of a Montgomery County Inspector, that the furnace and water heater, both maintained by Stevenson, are not grounded properly. I expect maintenance experts to catch such code violations. Also, the price of replacement through a non-ending monthly payment was unsettling and frankly frightening . I wasn't intentional , but an endless monthly payment doesn't work for me ."

"Fast service."

"Great technician. Kept me informed on what he was checking and the outcome of his checks. He was personable and seemed very knowledgeable. Great customer service."

"CSR informed me maintenance was due and scheduled appointment. Technician called with ETA, described and prepared written notes on action taken, and knowledgeable."

"fixed first problem but created a new problem and said they couldn't fix it. I need a better answer than that. I will file a complaint with the BBB if you don't correct the new problem isn't resolved."

"Always have good customer service"

"service techs were on time and very professional"

"Technicians are always polite and very informative about what was done tp the systems and what will need to be done in the future."

"Identified problem previously unknown."

"Josh was very good at answering our questions. He really wanted to provide us with good service!"

"Jason was on time and checked out the system. He was very helpful answering questions I had. Jason was friendly and knowledgeable. He did a great job."

"Service as expected."

"Seemed knowledgeable & personable"

"Ability to come on a Sunday and get the job done quickly."

"He has to come back with parts."

"Kayla was the first technician in years to change the UV light in the furnace. I didnt know there was one. She also recommended a more effective type of air filter, which no one had mentioned before. She even arrived a little early, which was amazing."

"Professional meeting"

"I judged him to be very knowledgeable,"

"I liked that the technician showed up with a mask on. He was quick."

"She was here last year and the furnace ran perfectly."

"Although I felt the technician was very nice when I requested a furnace only quote he never replied which I feel is unprofessional I feel your pricing is extremely high, I felt pressured to enroll in your advantage program"

"Technician very courteous. Called when on route and arrived on time."

"courteous, prompt, informative"

"I hope I received the full inspection, Tech was on his phone the hold time."

"Guys were very polite and definitely knew what they were doing!"

"On time, actually early, did the job and pleasant."

"Very professional"

"Guy was very conscientious and helpful in explaining the new equipment's features"

"You as a company try to take advantage of people."

"The technician was prompt and very professional"

"Jake and Josh explained eveyrthing they did"

"Larry and Lucas did a great job on the installation of the furnace and air conditioner. They were neat, efficient and were very professional. Quality work!"

"Arrived early, solved the problem quickly."

"They did a great job"