Stevenson Service Experts Reviews

"They did an excellent job for me"

"techs knew what they were doing"

"Knowledgeable friendly service tech"

"The technician was professional, courteous, knowledgeable and willing to answer all my questions."

"Technicians are always knowledgeable, courteous, and timely. Don't try to oversell and always honest about anything that needs attention."

"Every technician you send acts professionally"

"Technician not completely thorough during visit."

"Quick to schedule, arrived on time, and got the work done as promised. Ken and Justin were a great combination!"

"we are always treated with respect and they do what they promise."

"Tech #668 is very knowledgeable at what he does .was very thorough on his inspiration."

"Respectful, knowledgeable, friendly, goes out of their way to help."

"Never have a problem each time"

"They have been great since the first time I met a representative 2 years ago!"

"Service always great"

"Experienced"

"Whit one exception, way back, I have always been satisfied with the persons in every way and the work they have done."

"The service provided is first-rate. The service people are prompt, courteous and respectful of my home."

"Good Customer Service"

"Nobody gets a 10"

"Reliable"

"Our system tune-up was over a month ago. Somehow the settings got changed and the furnace/thermostat are not working correctly. Beside the regular tech, we've had the field supervisor here twice. We are now waiting for the field supervisor to schedule a visit with himself and the manager since the manager was the last person to get the system working right. Since we're on the Advantage Plan, we aren't likely to get another contractor unless we can get out of the contract."

"Courteous, efficient, on time, reviewed what was done, asked for questions,.clean."

"Most of your service technicians are great. I like those who know what they're doing."

"Sterling provided exemplary service installing our new Moen kitchen faucet."

"When I scheduled the appointment, I clearly explained what we needed. The technician came out unprepared. He said he did not have the proper equipment and would not charge a trip fee. 20 minutes later I got an email charging a trip fee. It appears that your right hand does not know what the left hand is doing."

"Friendly, knowledgeable, patient, checked HVAC system and showed me how to work thermostat."

"Service guys are have been unsure of what they are doing when they arrive. Dont have parts they need for call. Had to fight to get a tech out when we were having problems over a holiday. Trip records show filter changed in December but didnt change filter which caused are system to malfunction when it was cold. Not only were we cold, but our electric bill was unnecessarily high as a result. Im trapped in a contract. Dont go into business with this company"

"I like to request my favorite technician - one that is familiar with my residence. In the past you have not sent someone I have met before. This time you did send a technician I knew. It is like a Dr. I don't go to a different doctor every time I need to see him/her."

"They were immediately responsive to any concern that I had and polite in my home"

"Very good experience."

"Great service."

"The plumber was on time, very personable and knowledgeable."

"Excellent service"

"The professionalism and courtesy are outstanding."

"Security that myequipment is taken care of"

"Vincent took time to answer all my questions"

"Michael Bresley and his assistant did a super job of checking the furnace, changing fiilter and advising us on the status of the furnace. They were very professional, pleasant and friendly."

"Always very professional"

"Service is prompt and on time. the job is completed in good order and do well. The serviceman offered some good advice that will help keep the equipment run more efficiently. Thanks for a good Job."

"He was courteous and answered all my questions."

"Very courteous and helpful in addition to a job well done"

"Very accommodating to our requests re type of service performed"

"Fast an professional knowledge an installation"

"Vert efficient, kind and there when they are needed."

"Always Friendly and feel they do an excellent job in a timely manner"

"Mike was fantastic and Joe came and was also fantastic. They both helped me understand what I needed and why."

"Vincent and Shawn were professional courteous and thorough"

"Because of lately, Stevenson's service has been rocky. They first came for the check up of the furnace and did not bring a filter or a UV light. They came back days later and brought those. Then they scheduled a check up for the A/C and the two people that came could not get the job done because they couldn't figure out the thermostat. They said they couldn't check out the A/C because the system couldn't be forced on when the weather was colder. Then a fourth call was made because the last two some how made a system error on the thermostat. The fourth person couldn't get the system error to go away. I have three questions. 1. Why wouldn't the service people automatically bring a filter and UV light for the yearly system check of the furnace? 2. Why would you schedule an A/C check in cold weather if the compressor needs warmer weather to be forced on so it could be checked? 3. Why would you install H/VAC systems and not train your servicemen on the new system?"

"Lack of Follow-up after installation of furnace, A/C, and tankless water heater. Supposed to have received duct cleaning with purchase. Latest tech discovered that initial furnace filter had been installed upside down (for over 1 year!!). December tech left no summary of service. No follow up post appt with customer survey. Messages i left with him were never followed up on. Water heater failed inspection winter 2022 and was never followed up on by Stevenson. And we're Advantage customers?!"

"Both team members provided excellent service, provided recommendations, and answered all my questions."

"Quick response in our time of need"

"We called Friday night 3/3 for service. We were promised a service rep on Sunday between 8-10am. No one showed up, called at 530 pm and they said someone would be out on Monday morning. No one showed up until 700 pm on Monday, they did not have supplies to fix the sump pump. Called again, finally got appointment for the following Sunday (9 days later) for 8-12 am . Service rep arrived at 430. Not the best service!"

"Tech is friendly and knowledgeable and always explains what he checked and if he thinks there is any thing we need done in the near future . also always arrives on schedule"

"Very courteous. Explains everything"

"Haver dealt with Stevenson for years and always found them helpful, on-time, efficient and professional"

"I am not happy with the phone people and it bothers me with service people that appear to be high school age.Older folks look for older experience,"

"Nick was very thorough and professional"

"Efficient service"

"They were very kind."

"Quality work, on time arrival."

"Quick efficient service friendly"

"I've been happy with service"

"Except for one exception, weve had good experiences with your company. The techs that come out are polite and professional. On 3/7/2023 we received our scheduled tuneup from Michael Bresley and Kyler last name (?). They were both pleasant and courteous and professional. Michael in particular explained precisely what was being done and why. He also explained other matters related to heating and a/c, which is appreciated."

"job is done and explained in detail."

"The Stevenson Company should be proud for hiring these professionals. I feel that they were right on the ball. Thanks again John Poland."

"Always professional and knowledgeable."

"Even when communication error every effort made to correct"

"They couldnt figure out what is wrong and told me to call the office again on Monday and ask for a different fuel oils specialist"

"Your technicians are well trained and pleasant to work with."

"Your inconsistent. You have great techs and not so great. You have great customer service/ call center people and not so great call center people. How could I recommend you when idk what Im going to get let alone what friends/family might get."

"Service"

"All my family live in Florida and I rarely see my friends due to my work hours, and when I do see them we usually don't talk about A/C and plumbing."

"Stevenson needs to do a better job of resupplying its parts inventory. My first visit was cancelled because the technician was unable to get the fuel valve my furnace required. Other than that, all else was excellent. Thanks."

"Called 20 mins prior to arrival, Was on time for appointment, Wore shoe booties in the house, Was thorough with inspection, explained everything he was checking, gave recommendations on what needed to be done or what I might want to do in the future. Made sure I was signed up for the maintenance membership for future calls."

"Service"

"Friendly tech"

"Stevenson service has been providing maintenance support for years"

"Plumbing services are excellent. H/C technicians are wonderful, but I really dislike sending sales people out with the technicians! Makes me very suspicious. Recently, there have been scheduling problems with Stevenson having to reschedule appointments at the last minute after customer has stayed home waiting for 4 hours."

"Because I was very satisfied"

"Honestly and Professionalism in both the sale and installation of my HVAC system."

"We are extremely pleased with your services from,from repairs to services,sales and installation. Jim and Jason for sales and services And Dan and Shane for Hvac instalation"

"Technicians were on time and very nice. Worked fast."

"Been very satisfied so far with Stevenson's."

"Timely, efficient, great communication. Jesse was super simple to work with and we enjoyed his time at our house."

"Very satisfied with my products and service"

"Always on time, polite and knowledgeable."

"Took 3 months to get a service technician scheduled. Your answering service would keep me on hold for 15 or more minutes and I would hang up. Finally your office called me scheduled my water heater service and my furnace/ac service for the following Thursday and Friday. Neither showed up. When I called and spoke to the same person that called me, they said nothing was scheduled for me. Next scheduled appointment was delayed again due to a flat tire on a service truck."

"Techs were quick and knowledgeable on what they were fixing"

"Equipment and technician are good."

"timely , professional, efficient"

"Very satisfied with the installation and service of my HVAC system"

"Very nice Service Techs. They were on time and worked quickly. The company has greatly improved in the past few years."

"Incredibly fast, caring, and professional"

"They always do a great job!"

"Experienced Effective Experts"

"Technicians who come over next solve the problem and are always ready to just leave. Did not wait for defrost to kick in which is where my problem is."

"A job well done and thank you!"

"Techs are very friendly and respect your home (automatically puts on shoe booties). This is much appreciated."

"Scheduling is horrible took me a month and a half to finally get an appointment they was suppose to be at my house between 4 and 6 no one showed up so I called and the reason no one came was because the date was put in wrong it was dated for 2/22/2022 instead of 2/22/2023!"

"Service was great"

"Very kind tech"

"Quality equipment and great staff"

"This was my first expwrience with your company - the technician was late - left a mess in my bathroom - and the billed amount was outrageous - I called the next day and have yet to hear back anyone"

"Sam and Tyler were courteous, knowledgeable, answered questions we asked, and provided an excellent checkup of our system! We look forward to having them back in six months."

"Cody Jones and Joe Violet are fabulous knowledgeable friendly expert technicians. They both deserve a raise/reward. Cody ensured everything was working at peak performance. Joe noticed a leaky water valve and scheduled a Stevenson's plumber appointment for the following Thursday. Your plumber was a no show. Nothing on the schedule, so I wasted an entire morning waiting. I found a more dependable plumber that showed up on time and fixed everything. Since I'm currently in contract with the heating/cooling, I'd prefer that Cody service my equipment every year. I will NOT order any other services from your company. I'm requesting compensation for my inconvenience and the loss of my valuable time."

"We were updating our kitchen and it was quite dusty we nned to replace the filter"

"I called for a second opinion after a competitor gave a very high quote and said part I needed was very expensive, and didn't seem to know what the problem was, your tech listened to me, and bled the air out of the line, fixed and running in just a few minutes."

"Very satisfied with the service"

"Everyone was so kind and helpful"

"Prompt response and good service."

"timely service and good work"

"The service manager for this specific visit was knowledgeable, skilled, courteous and committed to quality and reliability. If all the Service Technicians were like him, it would be perfect. But alas, this was the fourth visit to fix a problem that may have been just loose wires."

"very highly-priced but keeps appointments, and shows up on time. The first guy that came out a couple of weeks ago didn't fix the issue but the guy who came out on Saturday did exceptional work, was very conscientious about his job, considerate of us being in the house and safety is obviously his top priority. I think this is more a reflection on him personally rather than the company based on our previous experience with Stevenson."

"Quenten and Chad arrived on time, immediately got to work installing a new furnace and AC, completed the work quickly, cleaned up afterwards, and did a good job explaining everything to me when they were finished."

"Every time they came they were polite and courteous."

"Friendly and helpful,easy to talk to.."

"It would have been a 10 but I had to wait until mid Feb. before you came out to do my winter tune-up."

"Normally service is great, but last time I had salt delivered, the guy said it was not his job to take it down to the basement, yet when I got the system, I was told they would. Also this time, they came to service the furnace for the 1st time since it was put in last March, yet they didn't replace the filter or UV light. Also, the associate came on Friday but was supposed to come Monday."

"I trust the work that Kenny did on my system and appreciate how he explains everything to me."

"Very reliable service!"

"They are very respectful and do great work."

"Very knowledgeable and helpful"

"Quality Products Lennox Well trained Techs"

"Good service"

"The technician Was EXGELLENT and professional"

"This technician was very good but several past technicians were not as good"

"Seem to have had a lot of problems solving my problem but finally think it might be over"

"40+ years with Stevenson and we have never had a problem. Excellent technicians and service."

"Both installer did a great job and very nice to talk to."

"Seemed quite high price"

"Quick response time, sales rep 5 stars the old tank has not been removed and there has not been follow up yet to remove this"

"always does a great job and arrives when they say that they say they will"

"I think I got swizled into signing up for another one year check up agreement that I would have to pay a lot more for my repairs if I didn't resign the agreement"

"83 days without heat, don't want anyone I know to have to go though that"

"I dont have any complaints. It doesnt matter what service I have done or who does the work, I have never had a complaint. I appreciate the work and the workers"

"The last two times I used a plumber from them, iended up having to fix a faucet installation job they did and this last time the plumber didn't fix anything. We will have to see what happens when they come back out to fix the problems."

"Great seevice and priblem-solving."

"Both were very knowledgeable and professional."

"Nick was Professional, on time and knowledgeable"

"He was very helpful and efficient. Explained everything to us so that we could understand."

"Timely, give ample notice for arrival, handled the job efficiently and quickly. Was amicable."

"Stevenson Experts are always nice , really good at their job, answer any questions I have, and really check everything out!!"

"They come once a year to check on my furnace."

"Justin explained everything as he worked. He had to use a camera and showed us what he was doing and why. Gave us tips to avoid future issues. Overall just a great person/job done."

"I've never had a issue or a problem.."

"No one is perfect"

"Professional, courteous, and Scott and Louis seemed genuine in their care of our equipment; If you have good people working for you, it shows."

"Because when I gave my complaints of not being able to get Sterling on the phone, more than once, in a 2-week period. I made multiple calls and texts to Sterling and did not receive a call or text back. The individual on the phone said he was out sick a couple days, understandable for a couple days however I didn't hear anything for almost 2 weeks. The lady at the front desk was new, so another lady talked via speaker phone to me saying that it was basically my problem and I shouldn't talk to them how I was, even though I was just frustated that I didn't hear anything from your company for almost two weeks. The second lady told me I can either make the appointment for the next day, with Sterling- who I haven't heard from, or I could call another plumbing company. I called the office a couple times during that period. One time they gave me the phone number to Sterling, the other time they took a note of me requesting my quote to be updated, without getting back to me. So yes, when I was told I was going to be scheduled with the same Plumber I didn't hear back from for almost two weeks, I was frustrated. It's not fair you blamed me in that situation. Your company does not have customer service skills and it's a shame someone else doesn't work the phones. The lady on the phone could have at least given me more context to how long Sterling was out of the office for or advised that a supervisor was going to follow up with me instead of the same plumber. Stan is a great guy and knows how to talk to a potential customer. I'm waiting to hear back from the insurance company before I schedule a repair."

"Expert technicians"

"Efficient and timely"

"Timely and quality service."

"Great service. Service techs and installers was real professional and friendly."

"Technician was friendly an knowledgable"

"The Lennox iComfort S30 Thermostat frequently fails and Stevenson Service Experts cannot fix it completely so that it doesnt fail again shortly after the service call."

"Mr Jones was thorough and pleasant."

"Always reliable, professional and knowledgeable."

"Technician Tyler Kerlin and his supervisor, Dion were great. Expert service and recommended I get my ducts cleaned, which I plan on doing."

"He was in time, courteous, answered all my questions!"

"Service man explained everything he did"

"The technicians were very thorough and professional"

"because Scott and Louis were friendly and professional, they came in and provided info on the function of the equipment, and they did things in a timely manner."

"The technicians arrived at the desinated time expected, were courteous and kept me informed as needed during the entire installment and removal"

"Dave and sdid a great job"

"Some techs are more detailed than others!"

"Always room for improvement"

"Your Furnace is not very well constructive"

"The air filter should have been replaced, but the technician failed to even provide a checklist of what was performed and of course I had to contact Stevenson to get the Air Filter replaced."

"Sterling Foor provided excellent service installing our new water softener. He took great care in not damaging new entranceway flooring while transiting in/out of basement. Sterling was meticulous with installation."

"Customer service is fantastic"

"The technician was great."

"The actual service is great; however, the response from the Cincinnati office 800 number is horrible. Im still waiting for a return call from a message I left over a week ago. Will hold next months payment until they call back to answer my question."

"Very professional"

"I hv been with Stevenson for yrs and hv always been satisfied, have never been disappointed with work or personalitys which means a lot to me"

"Professional and competent"

"Always arrive on time, always fix the issue at hand, available for all questions."

"Service was prompt and the technician was extremely helpful. He showed us what we can do next time to fix the problem ourselves."

"Rapid response, courteous and knowledgeable tech."

"Very timely and knowledgable service."

"Technician very knowledgeable, professional and courteous"

"Estimate was incorrect, and the air handling unit had to be removed after intial install."

"Not cost effective, sells parts off their service vehicle for 1600times OEM price."

"Price too much for job. Service tech was fine did a good job. We had a bathroom sink drain that ran slowly we had removed the clog several times and this time I was looking for the reason the sink backed up so often. When the tech came and looked at job he said the amount would be $277 when he was finished the amount changed to $376 the $100 dollar for coming out. Its may fault for not checking around but a figured it was a small. Your services are to expense for. Shame on me for not checking around but shame on you for price gauging. The only time I have used your services and I will know better to do in the future"

"Some problems with the correct billing."

"Crew spends the time to locate your problem and communicates what they fixed."

"Prompt service in an emergency"

"fast efficient and easy to schedule"

"Good"

"Honest and came to the property when promised."

"Sterling provided exemplary service. He fully explained the operation of the new water softener."

"Service is good but there is too much marketing at each visit."

"Prompt service when needed and reasonable fees"

"Pleased with job"

"Louis, was the Tech to come out and he was just so nice. An explained everything so easy. He was/ is the best!!!"

"Clean, didn't try to sell me anything that I didn't need."

"Very Professional, knowledgeable, took time to explain things to me"

"Dave did a great job in finding the problem"

"Techs are very knowledgeable, freindly. Sam Shorts was very honest about the results of the tune up and what he found."

"David, the technician, was outstanding. He took the time to explain what he was doing and how boilers work. Being a first time boiler owner, this was very appreciated."

"Availability."

"The technician was very polite ask question and was well manner told me as much that he would here if I need him for any problem"

"Making a friendly connection while addressing the issue at hand."

"The cost estimate proposal seemed very high. Also, the cost of the parts turned out to be only about a third of the proposed total cost? Also, we found late in the process that there was a licensing issue with your ability to accomplish the install for the 600000 BTU boiler. We had to find another company to accomplish the repair with the parts we purchased for you. Also, the electric motor part had a broken piece."

"Your techs. Stick with a problem until it's eliminated!"

"Good products and service"

"Technician was knowledgeable and courteous."

"Seem knowledgeable and usually pretty prompt."

"Tech was friendly and stayed to make sure job was done and I was satisfied"

"GOOD SERVICE"

"Plumber was very knowledgeable and professional. Do not appreciate your sending a salesman out with the heating and air conditioning repairmen. I felt pressured."

"2nd time we've had service and it was great"

"They always kept us updated during installation, but had to reschedule due to incorrectly assessing the replacement furnace needed."

"Cause they didnt want to do the job , unprofessional .."

"Competent, friendly techs"

"Stevenson installed 2 new Lennox heat pumps for me 2 years ago. We have been thrilled with much lower utility bills since they went in. This week, we had some maintenance done (under warranty) to one of the units. Stevenson's service was first class. Technicians Jason, Shane and Jacob did an outstanding job and the work area was spotless when they finished. You can't go wrong with Stevenson Service Experts!!"

"very professional and kept working til job was finished"

"Professional and experienced experts"

"VERY THOROUGH....AWESOME REPUTATION...."

"He did everything he could think of and even called another member of your staff to get his ideas he never gave up he stayed till problem was fixed if I ever havfcany problems again I hope I get him again. He is a great employee and yes I would recommend your service"

"Only company we ever used for service."

"The service was great"

"I would rate you higher except we have multiple problems since our system was installed."

"Good at job. Nice service Helpful"

"Very good company snd friendly staff."

"The workmanship was well done. Workers were courteous and well mannered. Thank you."

"my service person was excellent"

"On time quality work at a reasonable price."

"several years of great service and excellent response time"

"Technician knows what there doing"

"your technician representative was punctual, knowledgeable about the system under inspection, and helpful in conveying proper thermostat settings."

"Super prompt service. Knowledgeable techs."

"I didn't receive an advanced call from the tech, but he did good work when here. When I asked about checking the A/C unit, he said they would be back out in the spring to do an A/C check up."

"On-time arrival and quick friendly service."

"Tech was friendly and answered any questions that I had"