Stevenson Service Experts Reviews

"Notified us prior to arrival of time he would be at house. Courteous.. Reported and explained what he had checked and results."

"These two service men were excellent! Thoughtful and curtious. Very professional."

"twice late"

"Stan explained everything very well"

"Friendly, informative, on time and stayed on schedule"

"Guillermo very knowledgeable and helpful and efficient"

"They were very courteous, diligent, cleaned up after themselves."

"The representative completed the job in a satisfactory and timely manner."

"Fast, good service, friendly and professional. Two service discount was very nice as well."

"Need help with thermostat settings and phone app. Gentleman was very nice and listened and did his best but not able to help answer my questions. He did give me name and number of someone to call"

"Dustin called me to report on his findings of the condo we are purchasing."

"stan foss was very helpful and easy to understand everything"

"He phoned to say he was on the way, arrived on time, and immediately set to work. We had a couple of questions, and he answered them clearly and completely."

"Our air conditioner was inspected in the spring of 2021, but not the furnace. Therefore, I thought the primary purpose of the inspection in the middle of September was to inspect the furnace. However, the inspector did not seem to be particularly interested in the furnace, just the air conditioner."

"Excellent service"

"Overall, the agent was polite and the tune-up was smooth. Oddly, my A/C now seems to make a loud whistling noise pretty regularly, but I can't tell if that's really a bad thing. The agent also brought to my attention that my outdoor AC unit capacitor is beginning to fail, but the price to replace it was absurd. The part costs roughly $15, so call it $30 with markup. The job itself should take about 10 minutes, so the price point of $200 means they wanted to charge me at a rate of $1,020 per hour or $17 per minute (200 bucks minus parts is 170, divided by the 10 minutes). That's just silly, and I would love to have taken care of it for a fair price."

"The workers were great and got everything done in a day."

"pleasant and respectful. Made efficient use of his time."

"Neither the consultant nor the technician actually took the time to take apart the air conditioning unit to verify what they were saying was the problem with the unit. I do understand they have seen this many times, but just touching and listening to a running unit does not instill confidence in a customer."

"Thorough and efficient service."

"Josh is always very through, knowledgeable and friendly"

"The technician was very knowledgeable and answered questions about the system as he worked."

"The young man was polite and helpful in putting our water softener salt in the tank. We appreciated that very much. Them he stacked the extra salt where we designated."

"service members were quick and efficient"

"The technician reviewed my plumbing situation and referred me to another plumbing service for my situation. Needed to have a service that worked on a sewer drain roof outlet."

"Quick response. Loves being able to schedule online. Technician was professional, knowledgeable, friendly & efficient."

"Worked efficiently"

"Geermo know what would correct our problem, ordered the parts and fix it in short order. Good job."

"I had returned from vacation and had no hot water.. This being a new water heater, Miles came out quickly and fixed the problem - and at no charge!"

"Jason was amazing. But someone how my appointment got changed with out notifying me. He had one time frame and I had a different one. He was still able to look and Ofer advice!"

"The technician was very helpful and was able to tell me how to keep my system running smoothing and what I could do to assist in this process."

"He did a great job across the board"

"Did a good job ??"

"Availability of service appointment and the job done by the technician. He also explained why a part of the house feels warmer which I can use that information to correct the situation"

"Technician was professional and polite"

"I don't remember the technicians name, but he worked endlessly until the problem and job was complete."

"Upon returning from vacation, our thermostat was not working resulting in A/C not working in very hot temps.. Joseph came within an hour of our calling for service and immediately found the issue and got us back up and running. Can't thank him enough."

"Tech was on time and professional. Seemed very knowledgeable and was friendly. My house was more comfortable when he left."

"Friendly and respectful technicians on BOTH days. Couldn't be more please with them and the outcome."

"The system installers Larry and Shane were very professional. They installed our new Lennox system in one day. Luis instructed me on which system would best suite our needs."

"Professional, polite, and trustworthy personnel"

"Joseph was great. Very knowledgeable. He checked my A/C and explained why there was water running into the drain, It was from the A/C, not my humidifier. Great."

"My husband just told me that he really liked Kenneth."

"System stopped working after first technician out"

"Ricky kept us informed of what was going on."

"Guillermo was very professional, wore a mask, efficient, polite, and would recommend him. He was very careful to cover the floor and respected our home."

"Joseph is very thorough and hes very personable to talk to. 5*"

"Technician was very professional, knowledgeable and personable."

"My scheduled time was 10-12. Called at 1:30 to see why they had not arrived. Was told my time has been moved to 12-2. I got a confirmation email of 10-12. Was never notified of change. Needless to say I was not happy sitting around waiting."

"Jason, service tech., is excellent! Install techs. not so much. Jason is still chasing their work over 1 year later trying his best to get my system running as it should be."

"just very pleasant and smart. fellow."

"David/Matt/Trent did an excellent job!"

"The technicians did an outstanding job and were incredibly hard working. The only complaint we had was with the duration of the installation, which took almost 12 hours. The original quote was for 8-9 hours (8am-5pm). If we had known it would have taken that long we would have requested a 2 day installation. The delays were due to unique issues with the layout of the basement, and not due to any fault of the technicians."

"quick, efficient, friendly"

"Very professional"

"Brian was very knowledgeable with the problem."

"great tech"

"very efficient and timely"

"Representative very professional"

"Havent fixed issue yet"

"Joseph I trust and he does a good job."

"Very friendly and knowledgeable. Able to explain written comments well."

"Outstanding service"

"Rennie was prompt, friendly, knowledgeable, and quick."

"Paul was great. Very professional. He installed our tankless, so we were already pleased with him then. Good dude."

"On time"

"Ross was really nice and explained what was wrong"

"Technician was thorough, professioal, knowledgeable, and offered advice on future visits to keep our system running efficiently."

"Your service man Joseph was great! He explained what needed done and suggested the Armor update package to me because I am somewhat unhappy with my Lennox performance last 2 years. I appreciate this man and trust him."

"Rennie was very responsive to our needs. We appreciate his coming on a Saturday and then following up on Tuesday once the part arrived. He checked and double checked and did a lot of trouble shooting to make sure he was finding the true cause of the problem. Thank you Rennie!"

"Both gentlemen were courtwous and efficient."

"he was courteous and informative"

"Michael worked diligently; explained specific topics of the maintenance check-up performed."

"I would like a refund on the service call. Your tech showed, spent less then 3 minutes before telling me the compressor was out and my furnace and central air needed replaced too old. Too big of a chance on replacing compressor for the cost of over 4200 just for compressor and might be something else. Never even hooked up hoses to central air to check outside, glanced at furnace long enough to see date made and outside central air. then proceeded to see me a new furnace with financing and everything. I took quote and advised would get second opinion. I have had 2 companies Morris and Merideth Heating come since then and both stated compressor is fine, just needed freon added to furnace was almost 3 lbs low. Found a leak the right away in copper line. Stated furnace was older but worked fine and even tested."

"Stevenson is always there when I need them."

"The tech that came out was very professional and knowledgeable. We ended up needing a new compressor for the ac unit and it was a Saturday. The tech said they would have to follow up Monday with pricing. Although I called our other person that put in the ac Monday and found the compressor to be under warranty, I did not receive a call with pricing from Stevensons so that was slightly disappointing considering the great service I received Saturday."

"Tech was professional, telephone personnel was kind, and service was provided the same day."

"Well informed and courteous tech who explained all very well and made solid recommendations for enhancing our HVAC"

"Great job, respectful of my time"

"Process was very easy"

"Our technician was very helpful and provided information to us. He was courteous and answered all of our questions."

"On time, called ahead, got right to the issue. Communicated effectively. Friendly, respectful of property. Professional appearance and approach."

"Work was completed in a reasonable period of time"

"Very professional and polite."

"Quick resolve to my issue."

"They worked hard and got the job done in good time."

"Service person very knowledgeable"

"Courtesy and professionalism of the Technician."

"On time and did a great job."

"Both Service Technician were friendly and very informative. They let us know what they were doing and what the found. They answered every question we had and did not mind explaining things."

"Brian was very knowledgeable and professional"

"Was informed that my water pressure issue was caused by a faulty water softener by a plumber from a different agency. Your team came out and evaluated my water softener and determined that the pressure issue was not caused by the softener, and made some adjustments to other plumbing fixtures and returned my water pressure to optimum levels. Additionally, the Stevenson team is very friendly and professional. I have always been satisfied with the service."

"Great service. Professional and knowledgeable. Even clean the AC unit very nicely."

"Dave fixed all the setup problems with the new thermostat."

"Quick and complete"

"polite clean up after himself .addressed us kindly"

"Dustin was very professional, explained options and installed new thermostat successfully despite wiring challenges left by previous serviceman. He promised to return to install exterior temperature sensor but that has not happened."

"Tech very knowledgeable and friendly"

"Cleaned out compressor coils. No one else had done that since installation."

"My plumber arrived early and was done in no time. He installed a water heater we bought from Home Depot. We have a special size and Stevenson could not get one. He was very efficient and personable."

"I provided a 7/10 because I was satisfied with the technician. He was diligent and thorough. I would have given 1/10 if it wasn't for your service technicians. They should be given bonuses for working with your shitty machines. The unit you provided us can not possible be a new one. If it is, it must have come from the damaged truck. Noisy piece of shit keeps our house cool, but our ears have to pay the price. Kudos for to your sales team for getting people to agree to rent/purchase your product only for you to install crap. Please make this right. Replace our unit. We've gone six months and several service trips trying to fix it."

"Seemed the answers to my questions were vague as if they weren't sure."

"The technicians were very experienced and helpful."

"Ricky was very thorough, and checked the whole system (furnace and A/C) explaining everything he was doing. I tried to leave a glowing review on your website,but the site said there was already one shown and wouldn't let me upload my own."

"Everything went as agreed to."

"Professionalism"

"The plumbers were very professional and installation was quick. Two complaints....accidentally dropped rusty water on new carpet which I cleaned up. Water pressure now is ridiculous low...sprinkling systems now does now even cover the same area as before. Showers have changed to almost half of what it was?"

"they didn't seem interesting in my problem"

"Ross was friendly and worked hard getting the job done."

"Prompt, friendly and efficient; explained what he was doing and answered questions."

"Even though electrical issues kept them from doing what planned to do they took the time to balance systems to get the cooling to a more acceptable level"

"Dave recognized that we had the old no longer available (r22?), So he did not use his gauges to save every oz. He tracked down the problem quick, and fixed it just as quick...He checked over the whole unit, connections and parts/// an all around great guy"

"Prompt"

"Very pleasant technician--relaxed, affable, friendly."

"Efficient and profrssional ricki Was on time and very polite"

"Kevin and Austin were very knowledgeable and did a great job patching up my leaking pipe."

"Tech was able to come with hours of my calling for service"

"The technician was very friendly, knowledgeable, and seemed trustworthy!"

"Thorough and clean. Explained things to me. The 'trainee' who I think was Kevin,needs training as to not read my personal paperwork laying out while RIck did the work. He was lazy about doing any physical work. Never had a person from your place like him here before. He also asked what I consider 'nosy' questions of me. He was worthless. Thankfully Rick, "The Main person" was exceptional."

"After installation they tried to make sure all fixtures were working. They were friendly and helpful."

"The tech quickly resolved the problem"

"They installed a water heater. They were done very quick and explained everything"

"I have had an ongoing problem with my a/c since installed. Your techs. came out promptly, identified at least the first course of attack, and will be back later in the week to make the first, and hopefully only, repairs."

"Rennie was on time and quick and answered all my questions."

"Jim was a straight forward kind of guy. Never did I feel a little unsure of what he was proposing to me. I was very, very surprised he offered to stop out at 8am on a Sat. morning to finish up the paperwork and would have it installed on Monday. This caught me off guard a bit as I was expecting at least 2-3 weeks before installing."

"Clear, professional, efficient"

"Their diagnosis to my problem was very surface. It required more than just a visual inspection. A different company came out the next day and dug deeper. In addition to myself, they asked my neighbors questions seeking out the root of the problem. They were able to pinpoint the issue in route to making the repairs. Stevenson services stopped at the first obstacle and gave up. They left me with nothing. I was very disappointed."

"Josh did a great job fixing the air conditioning but has to come back out to replace the proper fuse sizes. I was suppose to be notified the following day that it would be done the next day but never received a phone call. Not sure of the ramifications of that but would like to know the job properly finished."

"Thorough work"

"Technician was very professional and addressed all my concerns in avery satisfactory manner,"

"Ive always received great service."

"Ricky was thorough and explained the installation of the bulb. He also installed the filter which I had previously purchased and had on backup."

"Very pleasant and did what he needed to do"

"Very good service"

"Very professional."

"Mike was very patient responding to my many questions as he worked on my airconditioner unit to ensure it was working well. I also really appreciated the wearing of shoe covers to protect my flooring."

"The servicemen were very reliable."

"On time, efficient, friendly"

"Because after repeated warnings that I was not interested in your Advantage plan it continued to be promoted"

"Worked hard to make everything good"

"Rennie took the time to hose off my AC and retape the plumbing that enters the home (exposed wires were showing). and he leveled the AC with stones under the concrete pad so that the unit wasn't in standing water. I had mentioned that I wish Stevenson had put the AC on feet when they had originally installed it. What he did was above and beyond."

"He was very professional and explained everthibg"

"Excellent service"

"David was thorough and persistent to resolve the problem"

"Ross was very knowledgeable and helpful."

"He was suggested a better way to clean the water condensation pipe."

"Friendly, professional, customer service oriented."

"Good tech Stan."

"Efficient. Knowledgeable. Thorough."

"Fix was done in a very friendly and professional way."

"The technicians who came were prompt and informative. Through no fault of theirs, they were unable to solve my problems. They were nice enough to not charge me for the visit."

"You have never disappointed us."

"He was VERY efficient and friendly. He got my sink running and useful again. He checked out everything we asked him to check and told us what it would cost to replace."

"I was told by Dustin he would call me back after speaking to his manager. Still have yet to hear from him."

"They were very professional and when they found an issue they explained what the options were"

"Work completed in a timely fashion by apleasant and efficent technician"

"Miles was very knowledge! He was respectful and worked hard."

"Brian was courteous and friendly. Answered my questions. Got done what needed to be done."

"The final fix to our problem is yet to be resolved with the follow-up visit on Wed., July 14, 2021."

"Great service"

"He was very professional and did all the inspections acquired."

"I never feel people are perfect"

"I was informed at every step and communicated to both before and after service."

"Good proper tech work."

"Luis was willing to spend as much time as we needed to make sure all of our answers were answered to our satisfaction."

"Service was great, price was terrible. Any other company will charge a service fee to come diagnose the problem, and then credit that amount to the cost of the work being done if we agree to have the work done by that company. We were charged $270 for a part that costs $50 and 30 seconds to replace on top of the $99 service fee."

"Tech was courteous, professional and knowledgeable"

"The tech was awesome."

"quick, answered my questions"

"Pointed out issues with other appliances"

"Ross was very knowledgeable and got the job done."

"Polite, clean, clear explanation, on-time"

"Josh is very knowledgeable and a very pleasant person"

"They know what they were doing and never tried to upsell additional items or services. Did their work very well."

"Pretty much told me good luck fixing my air conditioner"

"Dustin and the team were superior! Our project was super complicated, one of the most complicated we have had in 40 years. Dustin stuck with it and go it done! Incredible! The installation team was super efficient and kind."

"THE INSTALLTION WAS EFFICIENT AND TIMELY. THE EXPLAINING OF THE NEW SYSTEM WAS GREAT!"

"The plumber was timely and great!"

"When I tried to use the sink that night it was barely draining. My husband has been trying to contact him and he's not returning calls. The sink is STILL just barely draining and very difficult to use."

"Predatory sales - my A/C was fixed by Hauck Bros the next day by cleaning it out and it cost a total of $153 - Your company recommended a $40,000 total system replacement lease that I would not own the equipment after paying enough that I could renovate my entire home and A/C system"

"Did not receive copy of lease agreement until 6 months after it was dated. Also have problem with making payment to Texas organization."

"Was having routine A/C check, and the tech noticed issues w/ water heater. Brian came out within an hour and gave me a quote and said he could get the job done that day. Outstanding service all around."

"thorough, personable and an overall good job with good recommendations"

"Michael is an asset to your company. No one has ever explained the different tiers of service as he did."

"He was supposed to bring salt which was included in the cost of the water softener. He did not take away the old water softener, it is still in our garage."

"Excellent, courteous service."

"Very professional"

"Brian evaluated our issues and gave us several options in order to resolve them."

"He was very professional and courteous"

"My neighbor let him in, I was at work. When I got home, bathroom was clean, I wouldnt never known anyone was there, except for fact that my toilet was secure and no longer rocked around!"

"Never solved problem or returned call"

"The tech was friendly and quick."

"He did a very thorough jobmore than anyone has ever done. But he had to try to sell me something!"

"Exceptional service, exceptionally fast."

"He was an expert and friendly"

"THE PROVIDER WAS VERY KNOWLEDGEABLE."

"We received excellent analysis from Joe Violet after power surge took out key components of the heat pump compressor and air handler. Due to the age of the system and inability of Stevenson to timely get replacement parts due to Corona-19 virus economic impact, our only immediate solution was to replace the complete air handlers and outside unit. Costly repair. The troubleshooting technician and installation team were very efficient: Joe Violet, Chad U, Justin N, Tyler, David S, Matt D, and Matt Contie. Frustrated with the high cost of the replacement systems; but under the circumstances, we appreciate getting the household systems up and running quickly."

"Very satisfied with Ricky's service and suggestions. friendly and informative !"

"We purchased a new HVAC system 3 years ago from Stevenson with a service plan. Every technician we have had to our house is professional, courteous and informative. This most recent visit Ricky provided great services as expected. Highly recommend Stevenson's service plans."

"Technician and sales rep explained everything they were checking, root causes, etc. Treated me like a valued customer and were friendly - professional."

"They were very knowledgeable and did a great job!!"

"Rip off. $315 for a thermostat. Didn't even bother to demonstrate it. Too busy trying to get me to finance a new hvac system. HVAC companies used to come out and repair. I guess that's a thing of the past."

"Very thorough"

"We had a hot water heater installed. It would have been nice to receive a user manual. Also, setting the hot water temperature to "A" or "B" or whatever is totally meaningless. People need to be able to set it to a precise temperature in degrees."

"Paul was amazing. Diagnosed the problem and fixed it in one hour."

"Service was excellent I was kept informed throughout the process and am happy with the product."

"Came out the day of my outage to troubleshoot the problem."

"They were very knowledgeable and informative. They cleaned up as they went along and were very polite. We were very pleased."

"Even though I had to wait for next day service, it took the technician less than ten minutes to resolve the problem."

"Rennie arrived timely. He was polite and professional. He did a thorough job servicing each of our units. We were very pleased with the service."

"The installers were very polite, and made sure they showed us everything"

"Service was provided the following day after a inspection of the units."

"Very good reminders and follow up on service maintenance and reliable office personnel."

"The tech was professioal, courteous and efficient."

"On time. Friendly and efficient."

"Techs did a great job and did it very quickly. The guys were really nice as well."

"Ross went above and beyond to repair our air conditioner"

"you can out promptly, explained all my options, and were quick to install my new AC unit"

"Josh and Joe V went above the call of courteous service."

"I believe your service truck may have left an oil stain on my driveway. It seems like the technician should change the humidifier duct setting from "winter" to "summer" when the service is performed in mid June. Not a big deal though."

"All good"

"three quotes"

"Apparently just a check. No action - I thought maybe external insulation hose would get replaced. Seems real reason for service was to sell co.pressor saver"

"Good work done"

"Outstanding service"

"Gods customer service"

"The the technician was very knowledgeable and responsive. Also, he was very polite and respectful."

"Received exist advice, professional interaction."

"Tech was professional, friendly, and answered all my questions."

"Issue was resolved."

"Professionalism, knowledge and his willingness to explain to where we have understanding of the process."

"The technician was on time. I asked about a humidifier filter change, noting that sheet on the furnace hadn't been changed since 2018 and that it required yearly changing. He called Mike to explain situation as the on-site tech didn't know how to change the filter. Mike walked him through this, but then the tech said he didn't have the size of filter. So my humidifier filter has not been changed. All other maintenance inside and outside unit was done by technician. I expect someone at Stevenson to follow up and get a new humidifier filter for the unit."

"If installation manager ever calls me back, Ill tell them"

"did everything I requested and more"

"Did good job"

"Technician was thorough"

"The technician did a detailed job and answered all my questions until I understood."

"I was charged $99.00 just to be told that my some part on my system had been discontinued and that it would be very costly to update to the new part; therefore my air conditioner was left inoperative and I was without air, suffering from asthma and COPD for the entire week-end , with temperatures in the high 80's: however;, on Monday, 6-14-2021, I called another contractor who came, checked out the compressor , found a worn-out coil, replaced it and the fan on the compressor immediately began and I now have air. This contractor was only here for a short period of time and only charged me $160.00 for his service and a new coil. I feel that your company took advantage of me because I am an elderly black woman."

"Ross fixed the problem and was very friendly and answered all our questions."

"On time pulse they called to let me know that they where 15 mins.out"

"Because I was very satisfied."

"Came in, identified the problem and fixed it."

"technician explained clearly what he was doing - resolved issues quickly"

"Kenny was friendly and professional and he said everything was fine."

"David is always very professional, timely and thorough. Always able to answer questions when we have them."

"Just give everything a quick check"

"On time, knowledgeable, diligent, good communication"

"Told tech what I thought was wrong. He opened outside compressor and confirmed the hard start capacitor needed to be replaced."

"I ask for a specific person. They sent someone else!"

"Always top notch."

"Courteous - apparently did his job (yearly service) - explained what he did."

"Very professional quick and knowledgable"

"We did not score a 1 but want to praise the techs that installed our new advantage plan furnace and air conditioner - Chad., Justin N. Tyler. Very professional with excellent skills please share our review- Iris G."

"Repair work has yet to be done, not scheduled until next Tuesday. Answering this survey is premature."

"Dustin was prompt, called ahead, and was ready to work and installed everything efficiently, explaing how everything worked as well."