Stevenson Service Experts Reviews

"Have been a customer of this business for many years and haven't had any problems. The technician during our last visit (#598) was extremely thorough and my husband said he was the best he's ever seen!"

"High quality service."

"had another company come out & did not need all the work done as listed on the invoice."

"Great customer service."

"the tech. was here on time and did outstanding job in checking my system and cleaning my unit. i would like for him to come back in the autumn for the furnace check up."

"Dave Leighty"

"You always get the job done good and fast."

"Service has been good"

"Good service"

"always fast and friendly service"

"My installers Dan and Shane had a challenge with my tri-level home ac/heater location, but they came through with flying colors very good job. Thanks"

"Dustin was courteous, knew what needed to be done, and efficient with his time."

"Always available when you call."

"Kenny Wooten and Mike were very professional and knowledgeable and very respectful."

"The tech new exactly what he was doing. Polite and answered all my questions."

"My latest technician was both knowledgeable and polite. Welcome back anytime."

"The service department really helped to schedule my service. The tech was on time and Knowledgeable."

"The Technician's focus during the most recent service visit was to upsell me a new AC unit, rather than fixing the current problem of needing to add refrigerant. Josh spent the first hour trying to sell me a new AC unit rather than getting my AC up and running. This occurred in the second hour. I purchased my system from Stevenson and Stevenson installed it. I pay a monthly service fee and have a Stevenson Tech out twice a year. The system is only 8 years old and still under warranty. However, in the last few months, I have had to have my outdoor unit leveled at a cost of $1,200 and now with this service visit, a cost of $1,100. Of which I was charged $657 dollars for a dye search. Not only is this cost excessive, the search was not performed! I really feel that I have been taken advantage of and I will start looking for a new company to work with."

"Technician was professional, friendly, and thorough."

"The person that came to my house was more interested In selling me a new air conditioner."

"appointment was for 25 May, 2022 12 to 2pm, got a call at 12pm that they would cancel and rescheduled me three weeks later for 14 June 2-4 pm. Technicians ability very questionable and was basically questioning if there was even a problem. Technician said "He thinks" the circuit board might be bad, of "Maybe" the Blower Motor, but would cost over $600.!"

"RENNIE DID A GREAT JOB AND SOLVED MY ISSUE"

"Very reputable company with many great technicians and office staff."

"Well explained plan. Service people that explain things well."

"1. Good technicians that are pretty thorough."

"Long term successful service"

"We've always had good service from you and your technicians are always friendly and professional."

"we can count on your company for excellent service"

"Rep called as he was on the way, and was happy to work alone as my knees were Irritated."

"Good people."

"Your technicians are always polite, friendly, and good at their jobs."

"Nick did a good job"

"Professional and efficient"

"Good service"

"good equipment & service"

"We've had good service so far."

"Long time Stevenson fans. Always treated timely by courteous, competent technicians."

"Good service"

"I was charged for a full hour of labor that was only 5-10 minutes long"

"Arrived on date & time scheduled. Friendly & did job in a timely matter."

"Arrived early filling a cancellation as I had asked and provided an excellent repair."

"The Technician was outstanding and through"

"You guys did a good job"

"Courteous service and clear communication"

"He repaired the problem quickly"

"Knowledgeable people fair price payment plan no money money on 1st visitKnowledgeable people fair price payment plan no money money on 1st visit"

"Very informative"

"They were very prompt! They said the technician would call me when he was en route to my house AND HE DID!!"

"Both the tech and sales person lied about the condition of my furnace and air conditioner so they could make a commissioned sale. Something I told them I couldnt afford. Then my usual furnace/ac guy came out and took care of adding Freon and double checking the furnace. Both are in good working order so he saved me about $20,000. So I dont think I can afford to use your services, I dont like being lied to and you shouldnt condone such behavior."

"Treat you as family versus a customer or number."

"I have done business with Sevenson Service Experts since the 1970's. Never had an undesirable experience with the work of the technicians. Recently, Mike and Rennie were techs who cleaned air ducts. They worked diligently and were careful around furniture. I viewed pictures of before/after; good cleaning."

"I don't often go around suggesting heating and cooling companies to begin with."

"Stevenson has service my dads furnace for years. And now that he passed I continue with your company. At least I know I can trust your company and you have the best employees. Everyone is so nice and reliable."

"I am very satisfied with my products and also the quick and friendly service when needed."

"Great timely service"

"Consistently excellent service"

"Nick was very professional and easy to talk to. He answered any questions my husband and I had. I would definitely use Stevenson again."

"Prompt service. Professional technician. Stan called ahead to confirm work to be done, arrived on time, and completed the work with minimal disruption to us. He even checked up on some work he did for us on an earlier visit, to make sure we were still satisfied. Nice!"

"I felt pushed into signing up for the advantage plan which i later cancelled."

"The Plumbing Technician, Dana Howerton, was very courteous and very knowledgeable and efficient."

"Same day service, friendly and knowledgeable techs"

"The service technician was very polite and very thorough and explaining everything to us"

"When dealing with my local office things went well. If I had to deal with the call center we would no longer be doing business."

"The service is excellent and the work is too. Prices a bit high."

"Once the installation problem was remedied, the HVAC has been maintained extremely well."

"Service is always great."

"Professional and total communication on every step of service"

"Great service. Jason is so good!"

"Do great work"

"Professional, courteous and friendly."

"Kenneth the Technician was very professional and fixed my issue very promptly."

"Outstanding service, professional and personable."

"On time, courteous, friendly."

"Guillermo and Jason were very helpful"

"Good customer service and good technicians"

"Paul seemed to do a good job in fixing the problem with the hot waterheater plumbing."

"Have used Stevenson Services for quite a few years and have been totally satisfied!!"

"Though the issue was simple and cleat, he came up with the solution very quickly."

"Service tech Dalonte was courteous, considerate and careful. He explained what he had done and answered all our questions. He is welcome to return for future service calls."

"Quick and excellent service"

"Techs do a great job. Have mentioned several times that I am not interested in Total Advantage plan for upcoming HVAC replacement but I guess its their job to sell it as an option."

"Timely appointment and respectful technicians"

"Open on the weekends, excellent service."

"Tech didnt bring his tools to do the tune-up; Tech lost screws in my heating system panel and then blamed it on ME; Tech didnt know how to put the panel back on heating system (my boyfriend had to show him how to do it); Tech did NOT clean AC coils located outside; Tech lost screws to the AC panel outside and me and my boyfriend had to dig in the grass to find them. This service was a HOT MESS!"

"While I appreciate the Stevenson comprehensive service program, the cost of leasing is incredibly high, paying more than an additional 1/2 of the price of a new furnace to participate. Customer Service is excellent, yet, I would not recommend leasing a HVAC system."

"I've had the worst experience with Stevenson ever since I signed with them. The initial sales meeting went great and was promised a great customer service experience, however shortly after signing the dotted line...I experienced issues and a year later I'm still dealing with issues."

"Tech was running late but did let us know."

"Good service, friendly personnel and good work overall."

"I hired Stevenson due to their supposed expertise in the boiler heating systems. After eight trips to our home the system still does not work as before. Plus, all of the work has not been finished."

"he did a good job and was friendly."

"Even though my appointments get changed frequently, I would still rate Stevenson high. The technician, Mike, is very through in his check of my systems. He has a very professional attitude while also being courteous and friendly."

"Service/Technician was Excellent and Friendly"

"Jay and his assistant seemed very capable and knowlegable of their duties. They were very personable and pleaant to have in my home."

"Great service and great payment plan."

"Very informative"

"Stevenson listened to my problem & took action to fix it."

"Ease of online appointment setup. Service provided by Tech was excellent"

"Prompt and professional"

"Very timely response . Work was done efficiently . Personnel were friendly and had positive attitude ."

"As usual, tech was great All as should be????"

"Technician friendly, efficient, asked if there were any concerns, helpful information. Great face to your business"

"Stevenson has been very responsive and priced quite well for the things needed"

"Kenny Wooten did an outstanding job not only with my maintenance but figuring out an issue I had as well."

"They explained everything they were doing."

"Everyone who has been to my house to work has been nice."

"Prompt service. Knowledgeable repairman."

"Quick response."

"You responded to my problem quick."

"The gentleman seemed friendly, knowledgeable, and seemed to cover everything required."

"Kenneth Wooten is highly knowledgeable and goes the extra mile for customer service. I have the Stevenson Service Plan and Kenneth has been to my house twice. Once for maintenance and recently as my air conditioning was not consistently working. Kenneth is the consummate professional."

"Technician was very courteous and professional."

"Everyone was very thorough and professional"

"Jim Hill and Josh P did a fantastic job. Very knowledgeable and professional."

"He was friendly, knowledgeable and no nonsense attitude checking everything and then some. Hope we get him (Dave) next time around for service. Thank you so much."

"I thought the technician was "way Out" with his explanation of the cause of the problem."

"Was satisfied with his inspection, BUT he tracked mud all over my 1-week old carpet cleaning. I am NOT PLEASED and want Stevenson to pay for another cleaning of carpet"

"Very good"

"On time, took care of getting the furnace and air conditioner ready for summer and very customer service minded."

"First the technician fixed the primary issue--thermostat setting not holding. He took his time about this. Then he went outside to check the a/c box. When he removed the outer panels, he discovered that the fan was not operating. Then he cleared the interior of leaves and other debris, and removed that. No other technician has ever done this-to our knowledge. The a/c works much more efficiently now that the fan is operating. We are so pleased that he did this."

"Very skilled and friendly service."

"professional, knowledgeable, very pleasant, good communication, efficient"

"This is an ongoing problem and the tech took care of it quickly."

"Both the a/c and water heater only had a few items that needed to be corrected before passing inspection."

"Very knowledgeable and willing to explain the situation in a no BS yet extremely courteous fashion"

"Cody Jones answered all of our concerns. He was very polite and did a great job."

"The young man did a great job and was very pleasant."

"I don't have any complaints"

"He did a real good job and told me everything he was doing and the cost"

"Delonde and Jay called ahead and arrived at the appointed time. Their work was performed in a timely manner. They answered all my questions."

"Good work"

"The repair man was honest and gave me good suggestions."

"Because Cody was very businesslike explained everything very courteous"

"able to fix the problem was very diligent"

"Technician was great but communication from office caused issues"

"The guy was nice and knowledgeable"

"Tech did a great job!"

"Great service! Very knowledgeable & professional technician. I am Expecting a call from a dispatcher, (dye placed into the system) to schedule a follow-up service call to look for leaks in the ac."

"Technician was late."

"Informative and professional"

"The tech was very friendly and told me everything he was doing and asked if I had any questions."

"I do not give 10 because there is always room to improve"

"Because of the service and having workers like Austin Calicoat and Kevin they done a fantastic job"

"Dave and Guillermo were helpful, professional."

"No particular reason."

"It was probably a matter of your overhead placing your estimate a little higher than competitors."

"The installers were great. 4 hours after they left the air conditioner quit working. The brand new system. Its 930 am the next day and no response from the service people yet."

"It seemed appropriate"

"Very professional"

"Courteous, knowledgeable service technician"

"Service was excellent. Cody Jones was polite, knowledgeable, and efficient."

"Good service technician"

"Appointment confirmation took longer than expected, tech called that morning to let me know he would be there. During his visit he gave minimal explanation of the issue."

"I had 2 visits from Stevenson's last week for vent cleaning with Rennie and a tune up withMike and Cody. Both visits were conducted professionally and with courtesy."

"Very professional"

"Sterling and Walter were friendly and professional. They worked efficiently and provided advice about what issues we might need to address in the future that they noticed. They arrived on time & called ahead as we'd requested. The dispatch process worked well & we felt it was a very reliable response so early in the day. Also we thought the price was reasonable. Both gentleman seemed to carry all necessary tools & equipment so there was no waiting for some item to be delivered."

"Very thorough inspection"

"Unable to correct the problem that day scheduled more service"

"Good service"

"Everything was completed in the same day when we called on a Sunday"

"The Technician was on time, got right to work and answered all questions"

"Josh is very knowledgeable and provided helpful recommendations"

"The service technician was very polite and informative.... He explained different things he was doing which was very interesting..."

"Kenny was courteous and efficient."

"Prompt, knowledgeable tech."

"did a good job checking out our furnace concerns"

"never diagnosed and fixed"

"On time, fast, efficient, technician knowledgeable, friendly."

"Prompt courteous serbice"

"Informative, and knowledgeable"

"Did a thorough inspection. Very pleasant personalityl"

"Because he was very courteous and knowledgeable and did a great clean up on the air-conditioner!??"

"The tech showed my husband a quick and easy way to clean the outside compressor, to keep it running top notch. He was very professional and was nice to our dog and he changed the furnace filter. Well done! 5 Stars!"

"Very happy with the service provided. The plumber was very polite, explained well what needed to be done and cleaned up well."

"Excellent work! Very professional."

"They were on time, communicated clearly with us, and were honest in charging us."

"Tech didnt even TRY to fix outdoor spigot!! Then gave an outlandish estimate of $575.00!! I worked on spigot for 5 minutes, loosening a nut, and water flowed perfectly. Tighten the nut. Done. Never again will I call Stevenson again for any service work!"

"Awesome job"

"There was no conversation between him & me. He sat in his car a good 10 minutes before coming to the door. I told him access to the furnace was in the back of the house. When he finished, he handed me a clipboard & pen & I signed it He sat out in his car at lease another good 10 minutes. It"s my honest opinion that he spent no more than 20 minutes with the furnace. It makes a grinding noise before or after heating . That did not occur last year."

"Josh & Jim were on time. I was told the job would take all day, but they were done in @ 5.5 hours. System works great. Very quiet."

"Shane & Larry were on time and very efficient."

"Quick to respond and very knowledgeable about the business!"

"Kenny Wooten always does a great job."

"Worked quickly and very friendly."

"Knowledgeable and efficient"

"still waiting for you to come finish the job"

"Tech was very professional and did a great job of completing the Spring checkup."

"He was great, his explanation of the damage was easy to understand, plus he has customer service kindness"

"Mike went beyond his expectations to his performing his duties."

"The process was easy and the people were friendly."

"They explained to me what was wrong and my need to replace my existing furnace."

"Courteous, friendly, and knowledgeable"

"Technician was on time, very professional and explained everything he was doing."

"The tech was very polite and efficient."

"The service person did a great job even though he seemed to be new at the job."

"Cody was very focused as well as professional."

"Professional and very knowledgeable"

"Technician's service was fine but I requested call back from supervisor and it never happened."

"The technician was very professional and respectful up"

"Bryce took his time to ensure that our water heater stayed lit. He gave me some pointers on what to check IF it goes out again. Very helpful."

"Appt was changed due to other people needing emergency service"

"Repair person was thorough and did not give up until he identified a small broker/failed wire - an fixed that."

"He was thorough and completed anything needing done in a timely manner."

"all of tecs, that have come to my home have always been knowledgeable and polite and aways put their shoe covering on. i really enjoy them when they come,"

"Chose the middle because we really did not get a service per se. One of your residential sales consultants came out and bid a potential job for us. He was as professional as could ever be expected. Ultimately just felt that despite all the 5* reviews there was not enough value in the price for what we were hoping to achieve."

"Provided quick, thorough inspection of Heating and Air Conditioning."

"Kenneth Wooten did a great job explaining procedures and needed service"

"He worked real hard and checked everything and was so polite. I felt that he did an extraordinary check up and was pleased."

"Told me the problem, recommended an outfit that could fix it, didn't charge me."

"The Tech explained everything very well, answered all questions I had."

"Cody was on time, very polite and knowledgeable, explained what he was doing and spent extra time to make sure everything was working properly."

"The technician was extremely kind, communicative and respectful."

"I have to wait and see if I have any more problems with the plumbing, to see if it is fixed before I can give a 10 rating."

"he answered all my questions. he was quick and clean."

"The workers were very good at what they did and polite and customer friendly. The lady on the phone was very kind and helpful."

"Brice and the other two techs were non stop working to get the job done. They all three were very knowledgeable of what they were doing. They answered any questions I had. They were very friendly and courteous. I am pleased with the work that was done. It looks very professional. Very good job well done."

"The plumber was pleasant and professional. The work was done properly and timely"

"Shane and Larry were here on time, even earlier then expected. They are very quiet but efficient. New furnace installation was supposed to take all day, but they were done in 5.5 hours."

"Great people who care about what they do."

"Technician is knowledgeable and a good communicator"

"Cody Jones did excellent work!"

"Paul was very courteous upon arrival. Was on time as he stated when he called. Very informative as he diagnosed and resolved the issue. As he left, he mentioned the other services your company offered besides plumbing. I will be a returning customer because of Paul! Well done!!"

"My tech worked hard for two and a half hours. He remembered me form previous visits and remembered how I wanted things left when he left and where things were. He was careful to take Covid precautions, etc."

"very professional. Answered all of my questions"

"Everything was done in good time and the problem has been fixed."

"On time, gave good instructions, stated he was on-call thru the night if I had any further problems."

"Advised me that the furnace filter did not need to be replaced yet...I had the new one ready to go but can save it for next time."

"Prompt, Courteous, Respectful of in/out privileges and wearing shoe covers, Friendly and informative. Kenneth Wooten and Ryan Burnett provided excellent service."

"Tech Jason was very polite and knowledgeable."

"Josh install two prior boiler in my home, he is extremely knowledgeable on heating systems. Very polite and explains what he is doing ."

"He did a great job explaining the procedures that he did. He was quite personal, knowledgeable, and professional."

"Problem was fixed quickly."

"The employee that came out did not have the proper tools in order to do the job why?."

"Workers friendly Cleaned up afterwards"

"your techs behave like pros and when they say the issue is fixed its fixed. Dustin is always quick to respond and David is very competent."

"Very professional."

"Technician was unable to resolve my plugged kitchen drain issue. Did the best he could with his limited equipment (25' snake)."

"no messing around."

"Technician was helpful but not as knowledgeable as I would have expected. He had to make a couple calls to get advice and mentioned several times that he had to talk to someone else."

"My tech was so very thorough and polite. He took time to explain everything he did. I would highly recommend him."

"I didn't appreciate the technician attempting to high pressure me into purchasing a new furnace/ac when I know we don't really need them.. I also didn't appreciate the technician attempting to get me to sign up for the protection plan which has a cost of $300 or more each month!"

"Everything was great!"

"Professional and courteous"

"The efficient and friendly service of your service experts."

"Always have done a good job"

"Stan is excellent!"

"Service tech was on time and very courteous. Gave my furnace and A/C a thorough inspection and had a few suggestions and also answered my questions."

"Very good service."