Stevenson Service Experts Heating & Air Conditioning Reviews

"ON TIME... answered questions..."

"As I asked questions, Miles answered them so I could understand completely."

"He was very professional and helpful in diagnosing our problem."

"Was on time. Explained everything in detail."

"Guy was very friendly, efficient & offered 2 or 3 times to answer any questions I may have had."

"Jeff answered all our questions and was polite and knowledgeable. He has given us very good service and support every time he has come out. He is a very good representative for your company"

"Tech was prompt and polite."

"Trent was very polite and helpful. Laying out good options for my problem and presenting them in a very easy to understand way"

"Got an appointment when I wanted it. Technician was on time and friendly."

"On time, efficient, thorough"

"Guy was prompt, friendly and thorough."

"The tech was friendly and completed the work quickly."

"They were professional"

"After a protracted series of service calls over 2 weeks - the issues (caused by poor original Stevenson installation and poor recent Stevenson plumbing ) were resolved by Jeff in one visit. Jeff was professional and thorough and paid attention to quality of his work."

"I was out of town but my wife was home she first called me and will tell me the problem I couldn't talk to her over the phone to tell her what to do so she called you guys instead I'm a diesel mechanic by trade and for me roll number 1 in any situation when something doesn't start is to make sure you got fuel fuel pressure that was the problem the whole time all the tech had to do we'll check for pressure and bleed the system so $600 in parts just to bleed the system just doesn't make sense so you're Tech did not go by the Golden Rule and roll number 1 to make sure you have fuel fuel pressure propane electric gas whatever it is play the system it's not that hard"

"Ron was very pleasant and took care of my issue in a very timely and efficient manner!"

"There was a little bit of frustration with Nest install, understandably so though. The tech had booties for his boots as to not make our home dirty, but then he wore them outside too, kind of defeating the purpose. Again, the Nest install got him a little flustered."

"Technician left valve leaking. My husband corrected it and it no longer leaks."

"Courteous, fast and friendly service."

"Was very helpful on educating me about my furnace."

"Tech did not fix the problem and I still have it."

"Took 3 days to install could not complete because technician said must have sent wrong connector for gas line. Should have had everything they needed. Also broke water line to shower and broke sump pump discharge pipe removing already installed gas line. There was 2 technician did not have to yank and pull like they did. The technician that does service work are great. I will continue to have Stevenson do service but if I have to have another install I will go somewhere else."

"Technician was friendly and completed the inspection in a timely manor. Explained question when asked."

"William was very nice and good. He found a problem he couldnt diagnose but he correctly identified it as a serious problem and the next day Mike came out and identified it completely. It was a good catch on Williams part."

"Courteous service"

"He was very thorough."

"It took 4 different crews and 4 days to correctly install the unit. The final crew replaced the humidifier with a bypass unit which eliminated the noise when the unit ran. It now runs quiet."

"Satisfied with what was done"

"friendly , prompt and informative service"

"Michael was prompt and communicated with us promptly and clearly in person and by phone. He identified the problem quickly and outlined the next steps clearly"

"Jake was able to figure out why the humidifier setting was unable to be changed; the house is much more comfortable with a little higher humidity."

"tech came out .. said do not carry parts for a ao smith waterheater..said he would have to order part that could take up to two days to get..so why did i call you guys?? just so you can take my money..i think your company runs scam s on people..i would not use or call you ever.. call anthor company came out same day and fix it..i will post this on facebook..and let everone just how stevenson services is..did not see no expert . just scam....."

"The appointment was made this morning, tech was right on time and very friendly and helpful."

"Andy was professional and answered all my questions. He did not let up trying to find the problem until he found it."

"It was easy to set up the appointment they came when they said they were they didn't call ahead of time but the technician thought the Stevenson's rep was going to do that but it was okay they waited the 10 minutes for me to get there everything went as planned and there was no hitches I actually had to have someone show up for me they did and explain to them the explain to me what was going on like I say everything went off without a hitch I was very happy very satisfied"

"The Technician was very professional,polite,and didn't take him long to figure out what the problem was.Just needed some cleaning work done.And cleaned the furnace for me.I would recommend you to everyone if I could! Thank You,And Appreciate everything your Co. Has done for Us."

"Jason seemed knowledgeable, explained things, and was polite."

"Josh does everything possible to make sure we are happy with the service"

"good service , done well."

"Great service and super nice guy"

"Expected tech to be able to fix dryer vent duct issue. Service call was for that and to quote water softener. Got the impression tech was more interested in selling softener then fixing dryer vent issue. He only spent a couple minutes looking at issue using his phone light. Then quoted me extremely high price to replace entire dryer vent duct (15 feet for $2700???) I got impression tech was in hurry and that Stevenson was not interested in fixing vent issue which is unfortunate due to having high opinion due to good service replacing hot water heater. I needed that vent fixed because I can't currently use dryer. I got impression from when I called that Stevenson handles such issues. I now have to call other companies for help."

"Joshua was polite and diligent in his work. He explained things very well and took the time to make sure everything was running properly."

"Very courteous and efficient."

"Dave is always professional and pleasant. We request him every year."

"Courteous and thorough."

"He was very helpful"

"Miles did a great job! Have him a google review! Stevenson will now be taking care of my family. Thank you"

"He was very knowledgeable about my problem."

"Early. Fixed the problem"

"The first guy that came out was young and didn't know what he was doing I had to have a redo done the two gentlemen that came out we're very professional and did a great job"

"My heat was restored the morning after I called, but I was told there is more work to be done, and it's over a week later, and no one has called to schedule this work."

"Stevenson always sends out professional and knowledgeable technicians."

"Perfect scheduling experience, very communicative staff, prompt, polite, competent. Entire staff from receptionist tot he technician inspired a sense of experience and trust."

"He checked the temps and operation of our system with minimal disruption to our lives."

"prompt professional, product works well. Cleaned up after."

"Good job"

"he was very thorough"

"He came, did the work, and gave explanation`s about what he did."

"David is super knowledgeable and does a very thorough job."

"Rep did his job well, he was very polite and tidy."

"Both techs were polite knowledgeable and very patient in explaining everything"

"Technician was great. Cost was much too high for having just had the hvac system installed 14 months ago."

"I trust Dave lighting with everything to do with my fuel oil furnace need and now I have grown to very much appreciate Bryant severt the installation tech"

"Tech knew what is causing the noise in our hot water system (and checked with previous tech concerning what had been done and what needed to happen next, both agreed). He has already ordered the repair part."

"The technician was thorough and finished the job"

"He was professional, explained potential issues, offered feedback and options."

"He worked very quickly but efficiently. He corrected some mistakes that a prior company had made in out heating system. Seemed to really know what he was doing."

"Jason was very friendly and knowledgeable of the task at hand. He explain very clearly what work he completed. I would have no problem having him servicing our unit again"

"He explained everything to me in detail."

"There was a lot of water inside our furnace and I am uncertain how to stop that from building up again. Technician did not change the furnace filter. Should the filter be changed at least annually? I don't want the system to break down because this maintenance was not done."

"Stan was pleasant to speak with and very efficient. He answered any questions we had proficiently."

"Excellent service was provided"

"Good customer skills."

"hopefully fixed my problem"

"Very helpful and knowledgeable."

"Very knowledgeable, friendly, and efficient."

"Fast, courteous and very fair service/cost"

"good explanation of system issues."

"william was a nice guy. he followed up with the office to solve an ineven heating issue"

"For some reason this person insisted on the door to the laundry/furnace area be shut. No one has done this before. Therefore I have no idea if the person actually did anything."

"They werent the original installers of the unit but came anyway when the installer company was too busy. It was 47 degrees in the house."

"rep did a good job"

"Very professional and knowledgeable. Answered all my questions in terms I could understand and offered hints for maintenance."

"Quick efficient and friendly guy! Explained some things, gave us some good advice, good guy!"

"Guy was very professional and thorough"

"Please send Joseph to our home anytime. Thou no need for him to come if Kevin had correctly done inspection"

"Michael was on time, considerate, and provided fantastic service."

"Guy was courteous and professional while in my home."

"He was pleasant, & efficient"

"They were professionals with a capital P. Friendly and so knowledgeable"

"He was informative."

"Technician came out the same day and addressed my plumbing issue."

"On time, pleasant and knowledgeable technician."

"Josh and Team are excellent. They are fast but thorough. Josh always makes solid recommendations and is a pleasure to work with."

"Nobody ever called to tell me they were in their way. I called 7 days before my schedule and told Lindsay it would be 3 o clock before I got home. She informed me she would make a not of it. When I hurried home on Friday, leaving work two hours early, I made it home at 2:47. There was a note on the front door that said the technician was there at 2:43!? No calls, even though it was requested to call on their way by my wife. I called in and asked where the tech was and nobody had any idea that I said it would be until 3 before I was home. Not happy, not happy at all."

"Very polite and professional"

"ADVISED ABOUT LATE ARRIVAL"

"Your folks did a GREAT JOB."

"Would be a ten but have been told in times past that a ten often is picked up as a one. Very thorough and informative."

"It was about what i expected>"

"He was friendly, answered all my questions patiently, and showed me how a pilot light was turned one."

"Andrew did a great job assessing and fixing our furnace! Its been running for several days now with no problems!"

"There was an unanticipated problem and the technician explained what happened and fixed it quickly."

"Great work, friendly and provided tips and answered my questions."

"On time, thorough, respected our property"

"He was very friendly and professional."

"Miles was respectful of myself and our home and more importantly completed the inspection and tuneup quickly and thoroughly."

"Jason immediately identified the heat pump behavior that concerned us (external unit frosting up), educated us on the behavior, then looked everything over to ensure there wasn't another underlying issue."

"Dustin was pleasant, helpful, and professional. He fixed the problem easily, knew what it was when he inspected the thermostat and showed us how to rectify if it occurred again. You can sen him to us anytime we call. He even arrived early which was nice since he house was getting colder."

"he showed me that I should be checking tube on front of furnace to be sure it doesn't clog up."

"Technician quickly adjusted to need for service and not just an estimate."

"Excellent Sales rep and Josh is a great tech"

"Scheduling was an easy process. Technician arrived within scheduled timeframe. Diagnosing and fixing issue went quicker than expected and technician communicated the issue well."

"Great job explained everything was doing was on time"

"Trent really took his time, performing a thorough check of my system, and explained what he was doing and why. No other service technician was ever this thorough in his work."

"Very knowledgable and professional and courteous!"

"William was very polite, and appeared to be very thorough."

"Job well done. Very thorough. Neat and showed much concern for my house. Explained everything he was doing thoroughly so I could relate. Very personable and showed concern for me as customer and individual."

"I watched him work and he was very courteous"

"service tech was very professional and explained everything very clearly"

"Nathan was very knowledgeable about the service he was offering me as a landlord. After several attempts to light my furnace, he offered me a good deal on a new furnace plus a service package I could not refuse."

"jake did a very goodjob."

"My dune center is making a very bad noise after the service man left. Please send service person back"

"Although there were a few technical issues and time delays involved in servicing and repairing my furnace, I appreciated the professionalism, integrity, respect and perseverance of William & Jeff to ensure our furnace was operating in an optimal manner. That is why I have kept and will keep, Stevenson Service Experts as our #1 go-to technicians for our AC & furnace maintenance in the future."

"Very thorough and pleasant"

"The technician was very professional"

"William was very helpful explaining what was going on with our furnace. He was excellent."

"The technician was informative, friendly, and efficient"

"Dustin did a good job"

"Technician concisely reviewed the work and performed only the items that were necessary."

"I felt like the service was not complete according to paperwork."

"The Tech was prompt. On arrival he was personable and ready to do his job, which he did saying all is well. The furnace is operating very well, thanks to his inspection. We have complete confidence in his work."

"Tech was friendly, efficient and answered my questions"

"Jason fixed a problem I didn't think was fixable with my thermostat. He did his check expertly and quickly. He arrived within the window. AND he was courteous and pleasant."

"on-time; ensure kept the house clean, carried out all trash from the installation"

"Michael was very informative and I didn't feel pressured."

"tech was very thorough and solved a tricky issue"

"Very polite and professional"

"Good service man"

"Very knowledge in questions I asked"

"I had a new air filter available for replacement; however, Trent said I didn't need to replace it at the time of the service yet he marked the condition of air filtration as "fair""

"Jason thought that he had detected a significant problem and so consulted with Jeff who evaluated the situation which turned out to be an aberration due to the zone heating. Both very respectful and informative."

"Miles explained things that I needed to know about my furnace and completely answered all my questions."

"The technician explained each step of what he was doing and why, my husband found this too be very professional"

"Jason was pleasant, efficient, and helpful with answers to questions"

"I always get great service and if I have any questions the technician is always there to answer them"

"Very professional."

"knowledge"

"Very professional and personable"

"Technicians were polite, patient with our questions, provided alternatives for issues they found."

"very knowledgable"

"Joseph Pernell and Luis Rosa provided outstanding service. They were professional and efficient."

"The process went well"

"The technician was efficient."

"Miles was very informing regarding my furnace tuner up and all is well"

"Joseph did an excellent job with the usual maintenance of my heating & air system"

"Very thorough, knowledgeable. Patient"

"Paul (service technician) was very efficient, polite, and skillful. He did the promised work in a very professional manner, he cleaned up afterwards, and he answered any and all questions I had."

"Very polite and thorough."

"I have not been contacted on the ongoing issues with heat pump outside."

"He was polite and respectful and did the job quickly."

"The technician Miles did an excellent job."

"Very Friendly, Polite, and explaining things and makes sure you understand how things work before leaving."

"Fast and friendly."

"Kenny was very thorough"

"informative technician who offered thorough responses to my questions."

"Kenny was prompt, pleasant in his interactions, and thorough in inspecting all the applicable aspects of the furnace. He quickly fixed a problem I'd identified with the thermostat, and installed a new filter which I requested."

"Knowledgeable technician. No charge. Covered under maintenance plan."

"Polite knowledgeable and he did a great job"

"done a great job,done in 1 day"

"Toilet is still running"

"Friendly & prompt service."

"Trent was very knowledgeable in all he did and explained it to me ."

"On time did excellent job good communicator"

"I dont think he checked everything he was supposed to. Seemed to want todo as little as possible"

"Joe showed up on time and did a good job."

"technican was on time, was pleasant, did a thorough job, cleaned up after himself, and plainly explained everyhing he was doing."

"Excellent, thorough service"

"Tech completed the work in a timely manner and was very professional."

"Trent is very professional while at the same time being a very personable person. Will welcome Trent into my home for future service calls."

"The service person was a veery good PR man, how ever after he did what ever he did ,he left with out giving me any written paper work of the services he completed, Is this no longer your procedure????"

"He went over what he did and make suggestions, but let us decide what we wanted to do."

"Still have one room pushing out 30% heat /air...... before this tech, - was none... will keep working towards a solution... ps this is brand new system?????"

"they (2 of them) were good, they were prompt, they were informative, they got the job done expeditiously, they left."

"Stan is an asset to your organization. Very professional and knowledgeable."

"The prices were double what others had quoted me"

"an ok appt, friendly,competent"

"Luis was very professional and knowledgeable. I had planned on sealing and insulating my attic but his explanation of the available products and services was the factor that lead to me deciding to replace my heating and cooling system. His professionalism and dedication to providing outstanding service is a credit to the Stevenson company."

"Technician verbally announced they had decided to skip certain checks based on other observations and ease of access of the home setup. Felt an equal amount of time to upselling services was put in as there was services paid for. Technician was reluctant to complete services paid for based solely on the price I was paying."

"Paul was professional, polite and courteous."

"Tech did a great job."

"Tech was on time and listen to our concerns and promptly corrected them"

"Michael is very friendly and professional. I requested him for my service because of past services at the home of my son."

"Kevin was courteous and professional. He was on time and performed the check in a timely manner."

"Dustin is always knowledgeable and thorough."

"Allowed me to schedule online, confirmed appointment, flexed to meet my work schedule. Dustin was prompt and professional. He accurately diagnosed the problem and helped identify a good resolution."

"Tech, sales, and installers were very professional and knowledgeable. Did not mind my plethora of questions or watching while they worked."

"Jeffery was pleasant, efficient, explained things"

"Service Technician was great."

"Late getting here. Had trouble on another job,"

"superb service"

"Very friendly, knowledgeable, and thorough!"

"Technician did not do a full diagnosis before changing igniter. - I told him the igniter is not coming on. He changed to a new igniter. BUT did not check to see if the igniter has voltage first. You would think that to check power first, instead of assuming a bad igniter. Result - I would sold a part unnecessarily as he cut wire on my original part, making it inoperative. The guy is a parts changer...."

"Called to let me know when he was coming. Told me what he was going to do and then let me know what needed done. Finished quickly."

"My technician identified the problem and fixed it."

"He was professional and polite and explained everything"

"Joseph is a great technician"

"Thorough inspection and troubleshooting revealed the failed component."

"He was polite and businesslike. Seemed very knowledgeable,"

"Did an excellent job!"

"The technician was very peasant and did an excellent job of explaining questions we had about our thermostat."

"Guy Romaine was courteous, quick, and clean."

"Job not finished yet. Waiting on parts."

"Very professional."

"William was very professional, was on time, and performed the furnace check up in a timely manner"

"Your tech did an excellent job while here."

"Very knowledgeable and very thorough."

"Work was done professionally and in a timely fashion"

"Larry and david did a good job"

"Joseph was VERY courteous, voluntarily put on shoe protectors, got here within the 2-hour window, completed his work smoothly, efficiently, and quickly. Very nice young man."

"Punctual, polite, informative and friendly."

"Kenny was very through in his work and informative of what he was doing. Polite as well."

"They checked and cleaned the furnace and did not pressure me by trying to sell me something."

"Persistent until problem solved"

"He was very efficient and friendly"

"Went all weekend without water was told by Jeremy he call later tjat day. Still waiting on that return call. I ended up call you"

"Technician's professionalism, friendliness, and immaculate appearance!"

"Joseph is extremely professional and goes above & beyond to help make things right."

"The technician I knew almost nothing about boilers. He was polite and courteous but I knew more than he did"

"BEST JOB EVER. TECHNICIANS EXPLAINED EVERY THING THEY DID TO THE UNIT. I WILL REQUEST THEM FOR THE NEXT TUNE UP ON MY FURNACE AND AC."

"He is knowledgeable, friendly and polite."

"the service was very good and any questions I had were answered. all things that were done were explained."

"on time, efficient, friendly"

"Inspection on water softener failed twice even though the plumber communicated to me he knew what he needed and should have done. Coming back to correct for a third time for something that should have been done right the first time."

"Guy came on time did his job well."

"Was informative, pleasant, did the job efficiently, put a my new filter into the ac even tho that wasn't why he was here"

"Time spent mostly talking about the dirty blower MTR inside Air handler. I was told and recommended that Blower MTR should be replaced."

"He was very professional and explained exactly what he was doing. He was very knowledgeable and answered my questions."

"Trent was prompt, he answered all my questions and went over the high points of my new furnace with me."

"Extremely knowledgeable of the product installed. After completing the job, answered all my concerns."

"The tech was simply outstanding. Explained everything in a simple and direct manner that I liked. He was good at what he does."

"Technician was on-time, fast, and courteous."

"Joe answered my questions and reassured me I could change my filter at the 4 month point without being afraid of unplugging/plugging it back in. Appreciated his patience and sharing updates available."

"always willing to solve the issues"

"Tech. was on time, pleasant, courteous, did his job well."

"We missed the technician on the first appointment because no one called my cell as I asked. The second appointment went more smoothly"

"Jim Hill arrived timely, was courteous, knowledgeable, diligent, and took the time the call needed. Trusting that the installation crew will be similar is the basis for these answers."

"On time, explained what was happening, offered suggestions on improving setup"

"Good service"

"That is what I was provided with, The Best.."