Stevenson Service Experts Reviews

"tech always does good work for me"

"Feel technician did job very well."

"I have had several services by Stan and he has always gone far beyond the usual to see that I get the best job possible."

"Your tech was fast and efficient"

"Routine service"

"He was clean, quick and helpful. On the down side ... I hate that Stevensons is always trying to sell me things that I dont yet need. Its always a super hard sell. As a realtor, this is the only thing that keeps me from recommending you to clients."

"Stan the man was here."

"They were courteous and took care while in my home."

"The original thermostat replacement installation was lacking however the tech returned and addressed all of my concerns to my satisfaction."

"He was friendly and did a very good job????"

"Dustin was early, resolved my problem and taught me what to do if it happens again! He is very pleasant and helpful."

"Trent was awesome! He checked the system thoroughly and gave us valuable information about carbon monoxide detectors and got us thinking about air purification as a future possibility. Thanks, Trent, for your professional attitude and a job well done!"

"The cost seemed a little pricey considering I provided the faucet that replaced the old one. Otherwise, the quality of the work was good and the job was completed in a reasonable amount of time."

"Kenny explained the settings on my humidifier that no one else had ever done. He was very helpful and thorough."

"They were very friendly and imformative."

"Joseph is amazing, has excellent product knowledge, gets here on time and gets the job done promptly."

"good people"

"I had an active leak in the basement that was quite concerning. Office picked up my call and dispatched a plumber quickly. Guillermo came by and he was awesome. Evaluated the situation and took care of everything very fast and easy and was more than accommodating in working with me as I was working from home. Very professional. Happy with the work done."

"Arrived on time, explained about readings on furnace , checked AC, leveled off platform AC sits on, wore PPE, friendly, knowledgeable about equipment."

"No problems"

"Installation completed as expected. I loaned the guys a nes short white extension cord. it no longer is in my house. The front door screen (the helper banged through it many times) is now broken."

"He detected what might have been a problem with the furnace, and worked on it until he was sure it was safe."

"The service representative appeared to be very competent."

"Stan fixed everything very quickly and explained things very well."

"Prompt. Explained what he was doing. Knowledgable"

"Fast friendly and professional"

"As always your techs are kind, courteous and professional. Trent called with enough time for me to get my family prepared."

"We couldnt get our pilot light lit on a Friday afternoon at 2p. The technician was able to get us scheduled for a replacement water heater early Sunday morning."

"Friendly and did a really nice job"

"The air condition was fixed"

"He was very efficient and helpful."

"Went beyond what was required by checking my filters and showing them to me. (I didn't have new ones or he would have put in)"

"I feel your prices are very high in this world and it's condition"

"William listened to my concerns and took the time to check my equipment thoroughly and found an empty water bottle left inside the unit from the new construction contractors....which could have resulted in very serious problems. I felt he did an outstanding job and will request him as my technician from now on."

"Very thorough job and very professional."

"Very courteous and pleasant. Took time to answer my questions and recommend action on non Stevenson equipment. Upon completion of service took time to go over everything he did."

"They seemed to do a good and thorough job. I am also pleased they wore masks and foot coverings in my house."

"Satisfied with the work done. Extremely dissatisfied with the way your company harasses me with phone calls and emails. Please contact me only by US mail at Deb Jerison, 277 Jacoby Road, Yellow Springs Ohio 45387. This is important if you wish to keep us as customers. I cannot tolerate your constant phone calls."

"Kenneth was very nice and was very thorough in checking everything out and making sure to answer any questions I had!"

"Prompt, friendly and knowledgeable. Fixed the leaking shower."

"very personal and knowledgeable"

"I was quoted one price charged another. Technician was a salesman not, he never really wanted to repair anything he just wanted to sell me on a new unit"

"They worked deligently on the installation and very open to questions.."

"Kenny was extremely helpful. He explained the repair and answered all my questions."

"The length of time it took to get an appointment, and later it was cancelled from the office."

"They took care in their work and informed we what they were doing."

"They fully explained what my air conditioning needed done"

"Jake was very professional and knowledgeable. He arrived within one hour of us making the call!!"

"I dont know why it this is sent before the work is done . Suppose to arrived between 10-12 today therefore it is too early for my survey . So have to take a guess of how well the job done but my neighbor highly recommended you"

"Fixed my problem 10 minutes after arrival!"

"The rating is a ten in regards to the technician and his part of the scheduled service call. He was super professional and answered all of my questions. He requested a filter be shipped to me, and it arrived in a box with no packing and was not in perfect shape. I think it can still be used, but for $54, the filter should be packed with at least a little bit of care."

"The technician forgot to throw away his mask and shoes' cover when done. He left them in the laundry room and I had to throw them away. Also the portable AC hose leaked water on my carpet stairs when the technician removed it and I had to clean up too."

"Michael listened to what I wanted and explained the impact to my HVAC. He moved the manual damper to a new location. The system is working very well."

"The service person new what he was doing"

"Pricing was way too high. An alternate solution was presented to me which solves the problem.....move the A/C unit for less than $1600."

"The technician was knowledgeable, courteous and professional."

"Punctual, friendly and pleasant"

"Josh was professional in appearance and the way he conducted himself. His explanation of what we needed how to go about improving our situation was easy to understand ."

"Luis was very straightforward , answered all my questions, and didnt try to sell me more than I need."

"Guy was a pleasure to deal with. He went above and beyond what was expected. Great asset to your company."

"Kevin C. was very professional!"

"Kind, professional, and helpful."

"they did the work as quickly as possible."

"Dustin is a very nice person and explained fully the problem with my system."

"Called ahead. On time. Had part needed. Professional, friendly, respectful of home, efficient."

"AC drain pipe backed up costing $500 damage to circuit board. Cleaned drain pipe but still backs up. Poor design and installation."

"Trent efficient, explained what he was doing and results"

"He did a great job and was very friendly and explained what he was doing."

"The technicians left wire pieces and used zip ties on the basement floor. They pulled new wire to the outside of the house but left the old dead wire in place. They taped the new wire to the condenser line and stretched it too tight."

"Even though London came at 7:00pM"

"It was necessary to make holes in the drywall. I wish hed left a cover ring of metal on the pipe so that when the drywall is repaired the opening between drywall and copper could be covered. Also, he forgot to leave the instruction book that comes with the new water heater."

"All work was completed satisfactorily."

"Mike, the technician was very efficient and personable and did a good job. I was not as impressed with Jim the salesman- I felt he was a Debbie Downer."

"Kevin and Geremy arrived before the scheduled time and was very quick and professional. They ran a camera through my main clean out and told me they would keep an eye on it."

"helpful, knowledgeable"

"Prompt service"

"I always get qualified. people who knows their job, and are very nice"

"He knew exactly what the problem was and took care of right away."

"He was courteous and professional and patient."

"The technician was very pleasant and polite. He took care of the service required and provided an extra in cleaning the compressor thoroughly."

"Kenny explained everything he did and explained what was wrong and what was needed to have a proficient running a/c."

"Technician was very professional, courteous, knowledgeable. Answered all my questions with thorough explanations."

"Dustin was very professional and knew exactly what to check and correct."

"The property is a rental property. My tenant seems satisfied so I can only go on her opinion."

"Tech was friendly, explained what he was doing. went beyond to eliminate booming."

"Job very well done and quickly. No muss no fuss."

"On time friendly"

"Was timely and polite, had a hard time reading handwriting in the report."

"very timely, professional, and courtious."

"Kenny went out of his way & spent extra time fixing something that the original installers had not done correctly."

"My satisfaction will be determined by how well the unit works in the future. Very disappointed that relatively new unit (4 years old) broke down. Also very disappointed in the delay in getting the part to fix it."

"Technician was very knowledgeable."

"Prompt service."

"Polite, seemed efficient, wore masks, AC still worked after they left!!! ps - no place else to enter - I tried Stevenson (third service) because of the friendly representative you have had at local Costco. Nice man."

"Kayla was very efficient and informative during her visit as she seemed intent in providing the best care and recommendations for us and our units."

"She was efficient and friendly."

"He was very professional and knowledgeable"

"Trent arrived on time and did a very thorough checkout of our 7 month old system, both inside and outside."

"Luis was very knowledgeable and easy to talk to. I never once felt pressured into a sale or like he was just trying to get me to spend more."

"The technician was courteous, professional and efficient. Also, he didn't spend much time and made sure my humidifier was set where it should be."

"He came in and did what he needed to do. Was very pleasant."

"Mr. Violet explained the types of HVAC systems to me"

"The technician did an awesome job (don't remember his name), but the sales person was VERY pushy. I finally asked him if he was on commission. I realize he is doing his job, but no means no."

"Just came and changed my filter thats why I gave that rating"

"He was very thorough and informative. He educated me on what he was doing and why and also gave us great types to have more efficiency."

"did a fine job on the checkup."

"Joseph always does a great. Timely, courteous and very respectful."

"Very professional"

"Professionalism, information provided during service...."

"There are multiple reasons for my rating, but to name a few Joseph arrived in less than an hour after I had placed the call. He called ahead to let me know when he would arrive and was here shortly after. Joseph listened to what I thought may be the problem area, and did not treat me like I had no clue as so many service organizations have in the past. He didn't mind if I watched, and quickly diagnosed the root of the problem. Later Joseph suggested a service plan for my system, and worked with me to provide the best value for my circumstances. All and all I can not say enough about my service experience, and would have to say that Joseph made all the difference, he is a great asset to your company! Jim Riddle"

"Technician was prompt on both visits and explained in detail the issue."

"she was very thorough,quick,andknowledgeable. she had a likeable personality."

"I have not recieved anything in regards to setting up autopay and to my knowledge there has been nothing sent out to either address."

"checked the A/C drain to see if emptying into electric box to send out through pipe to roof was working correctly. however, there was still dampness back and under the A/C bottom near back wall. not sure if roof leaking through wall. needed attic checked for all pipes going out through roof are sealed."

"The price was frightening"

"Worked fast and let me know what I needed. Also they didnt try to sell me services I dont need. I will definitely use them again"

"Very explainitive and attention to detail..watched him things others haven't done !"

"Luis was very professional, very knowledgeable and very easy to talk with"

"Very thorough with inspection and service."

"The tech seemed to be in training but they did not say"

"The technician was knowledgeable and courteous and did a thorough inspection."

"Joe was very knowledgeable and concerned that my needs be met"

"Quickly found and corrected the problem"

"PEOPLE VERY NICE BUT THEY ALWAYS FORGET FILTER WHEN THEY COME THEY HAVE TO ODER FILTERS AND MAKE ANOTHER TRIP"

"was satisfied from the time he called to say he was on his way, till he left. outstanding"

"it took some time but the person providing the service was trying to be very thorough. The air conditioner appears to be working more efficiently. The extra time was worth it to us."

"friendly and knowlegeable"

"no"

"Great service, friendly technician, gave good hints and tips."

"My technician."

"Very professional"

"William was quick and efficient."

"While the techs were in our unit our experience was fine. However, living in a condo community, not much goes on that other owners don't hear about. We are told the truck was parked next door to our building blocking several residents from their parking spaces. IN fact, a very elderly lady needed to unload her groceries, asked that the truck be moved and was told by the heavier guy that was here, she would just have to wait. In addition, the reps that were here were overhead talking about what a horrible job this would be because a crane would be needed to remove old unit and to hoist new unit to our roof. It also took 3-4 days for me to get questions answered about Stevenson's payment programs. I have the info now, but we need contractors who are going to not only respect us as potential customers, but who show respect to our community's other residents as well. You might want to let the heavier guy know he is too negative and needs to watch his mouth."

"Technician was very professional courteous helpful"

"Arrived on time and performed in a workmanlike manner throughout."

"very helpful and friendly"

"They were both very kind and professional."

"I like the promptness of the arrival of the technician even when it was on Saturday, July 4 when our AC broke down. I also like the promptness of the company in securing the replacement part so it could be replaced on Monday without us having to wait longer. That is the key to beat out other competitive business in the area. Keep up the good work with prompt service."

"quality plumber."

"He said he would call next day to check on us. Didnt do that."

"Knew what was wrong as soon as he saw the unit. Fixed the water leak very quickly"

"On time, actually 4 minutes early, very knowledgeable as to where the issue was and what was needed to fix it."

"Trent explained what I needed and why and answered all the questions I had"

"Service person answered questions that I had and was professional."

"very polite and professional."

"He was professional but friendly. Explain what was wrong and cost."

"Joseph was on time and very polite and had good manners and got to the problem right away."

"The technician arrived on time, got right to work, asked a few questions, checked the basement, the curcuit box, the hall thermostat, and that was it. We knew it was a simple problem, because our spring inspection was just recent, but we didn't know what to do. He did, and we appreciate that."

"The technician was committed to doing a good job and was very customer oriented."

"Kayla was truly a terrific technician, very knowledgeable, helpful and did a great job."

"were going to put in a new filter but didn't"

"The technician was very polite and very professional."

"Very efficient and friendly."

"The technician was on time, worked efficiently, made me fill at ease, and did what I think was a complete inspection."

"Work was fine as far as we know, but technician was rude"

"Replaced filter. Told me it was too restrictive for my smaller unit. Inspected inside unit and outside unit, both had ice/frozen"

"Technician Trent Swift was very thorough and professional"

"Helped our problem"

"Josh Peters is very knowledgeable and professional. He had to get in my crawlspace to install an ultraviolet light system in my new house. Thank you Josh!"

"Long time to get part. Stan FOSS, plumber Did an excellent job"

"Very professional and polite."

"My technician was very professional and knowledgeable. I really like her serving and cleaning out my air conditioning unit. I regret not having her come in my house and check out the area that she would spray on an area to see if something was growing there. I didnt have her to come in my home due to Covid-19. It was my fault."

"Technician was polite, did his job and also informed me to keep the coils clean."

"The service itself was fine. The accompanying sales pitch for a new system was not requested and therefore should not have happened."

"The office staff is very friendly and helpful. Josh Peters was the technician who came to my newly purchased home to install a UV system in my crawlspace to fight off biological growth. He was very professional and knowledgeable."

"Very pleasant an informative"

"Trent was very helpful any questions I had and was very professional while here."

"Great technician and very good at his trade and customer service skills"

"He stopped the leak coming from our new furnace. Our carpets were soaked"

"knowledgeable and friendly service tech"

"Provided what was wanted"

"Rick was prepared with quote literature right away."

"Very polite and explained services provided"

"I complained about a noise and they came and replaced the motor in my new furnace. Very satisfied."

"He was polite and efficient"

"KAYLA WAS THOROUGH, PRECISE & TECHNICALLY SOUND."

"Thoroughness"

"He was on time, informative and very kind and respectful."

"Kenneth seemed to do a very detailed look at things. I helped him look for some things and he was quite pleasant."

"Professionalism of technician, Michael"

"Joseph was the best technician I have had sent out to my home since I started using Stevenson. I can see why Glen sent him after the fiasco we had with the previous technician. Joseph was knowledgeable, thorough, and made sure to touch base periodically to let me know what was going on and why. You can tell he has a lot of integrity and cares about his performance. All future appointments I make I will be asking for him. He is the reason I am not angry with this company anymore. If there is any advancement room for him he deserves it. If I feel this strongly about another person I can guarantee others do too. Every 10 rating on this survey was definitely earned."

"Trent was very professional and explained things to me very thoroughly and made sure that I was getting the best service possible! He was not pushy when offering his advice and made sure that he was providing the most economical service possible."

"Technician fully explained options, schedules, costs at initial meeting. Technician arrived as scheduled, removed existing water heater and sump pump then installed new water heater and sump pump in a most professional and timely manner"

"I can't pronounce the guy's name but it started with a G he was phenomenal he gave us all kinds of information he was on point with everything"

"They told us that our unit is older but should work."

"He was courteous & knowledgeable & we were very pleased with his work."

"When I told the technician what the problem was he immediately new what to look for"

"Very friendly and knowledgeable about his profession"

"It was well done. Next visit have the tech wear foot coverings."

"Great service. Did what was expected. Friendly and ahead of schedule"

"Arrived on time, worked quickly and efficiently"

"Arrived per scheduled appointment; courteous, knowledgeable; completed maintenance in a timely manner."

"Efficient and did his job well"

"Stan arrived promptly within allotted time frame and gave us a courtesy call when he was in route. Upon arrival, he listened to our concerns and then surprised us by providing a historical summary of previous tech's visit and outcome. This quickly filled us with confidence that he knew what he was doing and had done his homework. As a result, Stan was able to quickly diagnose the problem and provide us with options for repair. He took the time to explain what had happened and provided lots of information about our tankless system. Stan was awesome and he will be the tech we ask for on all future plumbing issues for sure. Thank you Stan! You are the BEST !"

"The technician, Trent Swift, was very knowledgeable and courteous, and fully explained everything that he did. He also followed all of the Covid-19 guidelines by wearing a face mask and social distancing."

"It's the most accurate"

"the air conditioner side did great advised of problems"

"Friendly & efficient."

"However, Im not happy that the office called a few hours before the previous appointment to cancel. If I was still working and taken off work I would have been upset. If rescheduling is necessary, should be no later than the day before."

"Service was good"

"Showed up on time and quickly fixed the problem."

"Professional, knowledgeable, friendly and nice."

"Kept me informed about changing the service date. Showed up on time, did good job."

"The technicians provided a complete verbal report on status of the AC system."

"Miles was prompt, courteous and very professional. He explained to my husband step by step what he was reviewing on maintenance. He offered practical suggestions and was very thorough in his maintenance."

"Jason took time to explain the options for a new HVAC system. He was very helpful."

"Trent is the best. This was the second time he has been to our house and he is very thorough, polite and friendly. He also tells us about new features and ways to get better use of our equipment."

"Very friendly, professional and answered all my questions."

"Kenny explained everything he was checking"

"Technician was very courteous and knowledgeable"

"\Trent was one of the best techs I've had -- very thorough in his inspection and cleaning of equipment and explained in detail what he was doing. I'm going to request him in the future."

"The tech thoroughly checked for issues causing upstairs to be warm and offered suggestions to help the problem."

"helpful and answered questions about maintenance"

"Trent Swift (ticket# 344880) just left and we were beyond satisfied. He is very knowledgeable with a great personality. He was very thorough and checked everything inside and out concerning our air conditioning system."

"Took the time to find the source of the problem and correct it."

"Prior to the appointment we informed Stevenson that screws were missing from the outside panel on the heat pump. That message was received prior by the tech - I had him check his messages. Despite this, the tech did not have the proper screws to replace the missing ones - screws which the tech (Guy) said were most likely 'lost' by the previous tech from Stevenson. As of this time, no one from Stevenson has contacted me to correct this situation despite the fact that I asked the tech to bring it to your attention."

"Trent was very helpful explaining each process he performed and why it was needed. Also advised us of helpful things we can do to keep our system running smoothly ."

"Very personable, explained everything to us."

"Chad W/Justin N were the technicians and they did a super job."

"The technician was very polite and helpful."

"Trent was excellent all around. He was careful to wear a mask and glove as asked. He pointed out items during his inspection and gave his expert opinions. He was pleasant to talk too and was thorough in his job."

"You had to come back to finish the job."

"Even with the unwanted news regarding my system, the tech maintained an air of professionalism and maintained his appropriateness at all times."

"The technician checked all possible causes of inadequate cooling upstairs and recommended actions to help resolve the situation."

"The entire interaction with the technician was professional and courteous. Paul answered all questions. His demeanor was reassuring. The work was completed faster than I thought and the area was left clean. I am very happy with the services and would highly recommend Paul to anyone needing this kind of service."

"He was nice to call and show up within the hour. He explained the problem and was very professional."

"had to pay for a second air con. heat exchanger in 9 yrs $1700. During the annual check up tech removed the drain hose from the humidifier to clean it but didn't clean it and forgot to replace it. The weather got cold again and I had water all over the room."

"Professional, honest,very personable"

"Week-end call...problem occurred on Saturday, and by Monday noon...had new hot water heater installed."

"Mr. Wooten called ahead to tell me what time he would be arriving, arrived at the stated time, thoroughly checked system, cleaned heat pump, added coolant and explained exactly the process, readings, what maintenance was needed in a very courteous, professional matter."

"Technician figured out solution and fixed it soon"

"Trent was wonderful and even taught my 9 yr old all about how air conditioning works"

"Trent did a thorough job and explained what he did very clearly."

"The technician was outstanding and I was very pleased with his overall professionalism. We discussed before he entered my home all of my expectations and he meet them with flying colors. He was great."

"On time and completed in a timely fashion."

"Knowledge and honesty"

"Joe did a good job. But when I called with the problem I was told the soonest you could get to me was 8 days. That is not good service."

"Very informative"

"Tech was personable and did a very good job"

"Seemed very knowledgeable, the only thing is we have not heard back about the price it would be."

"David was friendly, efficient, an danswered questions well."

"He was very professional."

"always willing to answer questions"

"He stayed on the job until he found the problem and fixed it."

"We felt like right when they walked in the door their intensions were to sell us a new unit when all we wanted was a repair. We were even asked question about why we chose a gas water heater and how our hot water situation was. The original reason they came out had nothing to do with our water heater. Feel that we wasted $100 for a sales pitch and we are still left with a repair that needs to be done."

"knowledgeable/ took his time"

"Jason is highly technical and provide a rational, reasonable response to our specialized air conditioning system. He was familiar with our system, however is new to Stevenson and your company is not familiar with our air conditioning system. Jason was transparent with us, unlike other sales people we have dealt with. He is a great asset to your company."

"Trent called ahead and arrived on time. He checked out the AC completely and told me about the parts needing replacement and about those about to fail. He is good at preventive failure maintainance. Also very courteous and answers all questions."

"He did a great job"

"Andy and Nick were nice at first. They were surprised at our system being so old. They weren't able to help repair the system, suggested replacing it, and gave an estimate for new equipment. However, I kept explaining that I would have to discuss the change and expense with my boyfriend before moving forward. No matter how many times I explained this, Nick kept trying to talk me into deciding right then. I will not be getting a new system or any further repair requests with Stevenson because of Nick. It was very frustrating having to say the same thing over and over."

"Prompt and friendly, knowledgeable"

"Jake showed up with the proposed timeframe, was friendly, professional, and answered all my questions."

"the came and took care of the problem"

"Efficient & knowledgeable"

"Technicians have generally performed a good job servicing our furnace. They have arrived on time. There have been some disappointments, however. A year ago when a circuit board had failed on the furnace, I had called to get the technician to return to perform a diagnosis and repair. The item failed during the warranty period, but Stevenson scheduled the trip to do the repair 2 days after the warranty expired, and would not perform the $1,000 repair under warranty. Followup communication failed to resolve this issue, which I felt should have been covered. At the time when this was repaired, a residential sales consultant was sent along with the technician in an attempt to sell a new unit rather than repair the existing one. We respectfully declined on purchasing a new one, as we did not feel the furnace had reached its life expectancy. Since this expensive repair, each time we have scheduled a Plus-Agreement service checkup, the technician has been accompanied by a residential sale consultant, again trying to sell us a new unit, or enter into a monthly payment for life to rent/lease the equipment. Repeated pressure to sell a new furnace/AC is not appreciated. We'll get a new one when we feel were in need. Additionally, having the consultant not keep a mask on while in our house during this pandemic needs to be corrected, so as to keep us all safe. Please do not send a sales consultant in the future unless requested by us."

"He did a good job but I feel that the water still takes a long time to get warm."

"Tech didn't ear a mask when talking with homeowners. Otherwise, he seemed very thorough."

"They did the job well and left the area clean."

"I just didnt like that there was a sales representative in the area and stopped at the house to see if he can sell something. I didnt call to get a new one just called to get it to work correctly and if I wanted a new unit then I would stated that as the reason I wanted you to come out"

"Pay for a checkup AND cleaning. Have 2 fire places, filter changed, was dirty (not bad but dirty). How come motor , fan area not vacuumed out. Outside pump not at leased hosed out. Service has been off and on last couple years, not really satisfied."

"I was charged $1024.00 for a tech to cut a line, braze it and then refill the system with Freon. In the process another part was broke which required another technician to come out and troubleshoot! I was given a service plan in that price that I did not request. I was not given a itemized billing that broke the charges out by item."

"I have requested Dave #67 for years and he is always professional, courteous and will continue to request him in years ahead."

"He cleaned the condenser, first time since we've had your service contract.. Also, completed all other preventative maintenance checks."

"Very nice and patient technician. Same day service. mask and shoe covers Appreciated."

"Technician came on what he thought was an airconditioning tuneup/inspection and I specifically told scheduler that I wanted to purchase airconditioning as mine did not work. Waited over an hour for salesman to come and and it took about 45 minutes for him to get in touch with someone.Thought I should have been given some discount for wasting a couple hours of my time while technician was on the phone trying to find someone to come to my house and then waiting for salesman to come from Columbus. h waited from 12-215 and called because no one came as originally scheduled. I called a n.v d they said they left me a message that appointment was cancelled. There was. O message. I insisted they come so at 4:15 a technician arrived. Basically I waited from 12-415 and then until almost 6 when the salesman arriived. Waited all afternoon!!!!!!!!"

"It was a long process but they were very good -"

"When the guy was here he didn't hear the noise I was complaining about. He said if it gets worse to call back. He said I may need a new motor in my new furnace."

"On time, grateful for phone call prior to arrival. Solved problem and established a solution for future"

"came on time did not rush the service"

"Tech was very professional and personable. He explained everything as he was doing it, and gave the available options in a way that let us decide a proper course of action."

"Tech was very professional, courteous and friendly"

"He answered all my questions and paid attention to the small details."