marsha R. xenia, ohio June 25, 2022 "Have been a customer of this business for many years and haven't had any problems. The technician during our last visit (#598) was extremely thorough and my husband said he was the best he's ever seen!"
sharon B. springfield, ohio June 25, 2022 "had another company come out & did not need all the work done as listed on the invoice."
billy T. centerville, ohio June 25, 2022 "the tech. was here on time and did outstanding job in checking my system and cleaning my unit. i would like for him to come back in the autumn for the furnace check up."
robert W. trotwood, ohio June 23, 2022 "My installers Dan and Shane had a challenge with my tri-level home ac/heater location, but they came through with flying colors very good job. Thanks"
keith V. huber heights, ohio June 23, 2022 "Dustin was courteous, knew what needed to be done, and efficient with his time."
joe U. dayton, ohio June 23, 2022 "Kenny Wooten and Mike were very professional and knowledgeable and very respectful."
donna W. kettering, ohio June 23, 2022 "The tech new exactly what he was doing. Polite and answered all my questions."
greg L. bellbrook, ohio June 22, 2022 "My latest technician was both knowledgeable and polite. Welcome back anytime."
steve W. centerville, ohio June 22, 2022 "The service department really helped to schedule my service. The tech was on time and Knowledgeable."
john P. covington, ohio June 22, 2022 "The Technician's focus during the most recent service visit was to upsell me a new AC unit, rather than fixing the current problem of needing to add refrigerant. Josh spent the first hour trying to sell me a new AC unit rather than getting my AC up and running. This occurred in the second hour. I purchased my system from Stevenson and Stevenson installed it. I pay a monthly service fee and have a Stevenson Tech out twice a year. The system is only 8 years old and still under warranty. However, in the last few months, I have had to have my outdoor unit leveled at a cost of $1,200 and now with this service visit, a cost of $1,100. Of which I was charged $657 dollars for a dye search. Not only is this cost excessive, the search was not performed! I really feel that I have been taken advantage of and I will start looking for a new company to work with."
ken S. beavercreek, ohio June 22, 2022 "The person that came to my house was more interested In selling me a new air conditioner."
james B. south charleston, ohio June 21, 2022 "appointment was for 25 May, 2022 12 to 2pm, got a call at 12pm that they would cancel and rescheduled me three weeks later for 14 June 2-4 pm. Technicians ability very questionable and was basically questioning if there was even a problem. Technician said "He thinks" the circuit board might be bad, of "Maybe" the Blower Motor, but would cost over $600.!"
joe U. dayton, ohio June 21, 2022 "Very reputable company with many great technicians and office staff."
mike G. beavercreek, ohio June 20, 2022 "Well explained plan. Service people that explain things well."
hillie jr J. dayton, ohio June 18, 2022 "We've always had good service from you and your technicians are always friendly and professional."
david S. dayton, ohio June 18, 2022 "Rep called as he was on the way, and was happy to work alone as my knees were Irritated."
tim M. miamisburg, ohio June 17, 2022 "Your technicians are always polite, friendly, and good at their jobs."
ted R. dayton, ohio June 17, 2022 "Long time Stevenson fans. Always treated timely by courteous, competent technicians."
andrea M. dayton, ohio June 16, 2022 "I was charged for a full hour of labor that was only 5-10 minutes long"
gerald M. south vienna, ohio June 16, 2022 "Arrived on date & time scheduled. Friendly & did job in a timely matter."
joe R. fairborn, ohio June 15, 2022 "Arrived early filling a cancellation as I had asked and provided an excellent repair."
jodeph W. piqua, ohio June 14, 2022 "Knowledgeable people fair price payment plan no money money on 1st visitKnowledgeable people fair price payment plan no money money on 1st visit"
katie M. pleasant hill, ohio June 13, 2022 "They were very prompt! They said the technician would call me when he was en route to my house AND HE DID!!"
debra G. fairborn, ohio June 13, 2022 "Both the tech and sales person lied about the condition of my furnace and air conditioner so they could make a commissioned sale. Something I told them I couldnt afford. Then my usual furnace/ac guy came out and took care of adding Freon and double checking the furnace. Both are in good working order so he saved me about $20,000. So I dont think I can afford to use your services, I dont like being lied to and you shouldnt condone such behavior."
carolyn H. xenia, ohio June 12, 2022 "I have done business with Sevenson Service Experts since the 1970's. Never had an undesirable experience with the work of the technicians. Recently, Mike and Rennie were techs who cleaned air ducts. They worked diligently and were careful around furniture. I viewed pictures of before/after; good cleaning."
stephen E. wilmington, ohio June 11, 2022 "I don't often go around suggesting heating and cooling companies to begin with."
raymond T. xenia, ohio June 11, 2022 "Stevenson has service my dads furnace for years. And now that he passed I continue with your company. At least I know I can trust your company and you have the best employees. Everyone is so nice and reliable."
donna L. xenia, ohio June 10, 2022 "I am very satisfied with my products and also the quick and friendly service when needed."
donna P. dayton, ohio June 10, 2022 "Nick was very professional and easy to talk to. He answered any questions my husband and I had. I would definitely use Stevenson again."
doug T. beavercreek, ohio June 10, 2022 "Prompt service. Professional technician. Stan called ahead to confirm work to be done, arrived on time, and completed the work with minimal disruption to us. He even checked up on some work he did for us on an earlier visit, to make sure we were still satisfied. Nice!"
martha V. enon, ohio June 09, 2022 "I felt pushed into signing up for the advantage plan which i later cancelled."
charles T. fairborn, ohio June 09, 2022 "The Plumbing Technician, Dana Howerton, was very courteous and very knowledgeable and efficient."
james J. new carlisle, ohio June 09, 2022 "The service technician was very polite and very thorough and explaining everything to us"
david R. dayton, ohio June 09, 2022 "When dealing with my local office things went well. If I had to deal with the call center we would no longer be doing business."
steven R. springfield, ohio June 08, 2022 "The service is excellent and the work is too. Prices a bit high."
anthony A. beavercreek, ohio June 08, 2022 "Once the installation problem was remedied, the HVAC has been maintained extremely well."
ken L. south charleston, ohio June 05, 2022 "Kenneth the Technician was very professional and fixed my issue very promptly."
virgil S. new carlisle, ohio June 04, 2022 "Paul seemed to do a good job in fixing the problem with the hot waterheater plumbing."
john sellers S. xenia, ohio June 03, 2022 "Have used Stevenson Services for quite a few years and have been totally satisfied!!"
alex H. beavercreek, ohio June 03, 2022 "Though the issue was simple and cleat, he came up with the solution very quickly."
tom A. spring valley, ohio June 03, 2022 "Service tech Dalonte was courteous, considerate and careful. He explained what he had done and answered all our questions. He is welcome to return for future service calls."
kimberly P. beavercreek, ohio June 03, 2022 "Techs do a great job. Have mentioned several times that I am not interested in Total Advantage plan for upcoming HVAC replacement but I guess its their job to sell it as an option."
brenda W. dayton, ohio June 02, 2022 "Tech didnt bring his tools to do the tune-up; Tech lost screws in my heating system panel and then blamed it on ME; Tech didnt know how to put the panel back on heating system (my boyfriend had to show him how to do it); Tech did NOT clean AC coils located outside; Tech lost screws to the AC panel outside and me and my boyfriend had to dig in the grass to find them. This service was a HOT MESS!"
john A. dayton, ohio June 02, 2022 "While I appreciate the Stevenson comprehensive service program, the cost of leasing is incredibly high, paying more than an additional 1/2 of the price of a new furnace to participate. Customer Service is excellent, yet, I would not recommend leasing a HVAC system."
kaila C. fairborn, ohio June 01, 2022 "I've had the worst experience with Stevenson ever since I signed with them. The initial sales meeting went great and was promised a great customer service experience, however shortly after signing the dotted line...I experienced issues and a year later I'm still dealing with issues."
louis G. jamestown, ohio May 31, 2022 "I hired Stevenson due to their supposed expertise in the boiler heating systems. After eight trips to our home the system still does not work as before. Plus, all of the work has not been finished."
denise G. fairborn, ohio May 30, 2022 "Even though my appointments get changed frequently, I would still rate Stevenson high. The technician, Mike, is very through in his check of my systems. He has a very professional attitude while also being courteous and friendly."
arlaine B. springfield, ohio May 28, 2022 "Jay and his assistant seemed very capable and knowlegable of their duties. They were very personable and pleaant to have in my home."
trisha G. jefferson township, ohio May 27, 2022 "Ease of online appointment setup. Service provided by Tech was excellent"
martin C. dayton, ohio May 26, 2022 "Very timely response . Work was done efficiently . Personnel were friendly and had positive attitude ."
scott V. tipp city, ohio May 26, 2022 "Technician friendly, efficient, asked if there were any concerns, helpful information. Great face to your business"
dominic C. beavercreek, ohio May 26, 2022 "Stevenson has been very responsive and priced quite well for the things needed"
deb U. springboro, ohio May 26, 2022 "Kenny Wooten did an outstanding job not only with my maintenance but figuring out an issue I had as well."
suzie C. tipp city, ohio May 24, 2022 "The gentleman seemed friendly, knowledgeable, and seemed to cover everything required."
karla M. kettering, ohio May 23, 2022 "Kenneth Wooten is highly knowledgeable and goes the extra mile for customer service. I have the Stevenson Service Plan and Kenneth has been to my house twice. Once for maintenance and recently as my air conditioning was not consistently working. Kenneth is the consummate professional."
bradley D. springfield, ohio May 23, 2022 "Jim Hill and Josh P did a fantastic job. Very knowledgeable and professional."
wilbur R. urbana, ohio May 23, 2022 "He was friendly, knowledgeable and no nonsense attitude checking everything and then some. Hope we get him (Dave) next time around for service. Thank you so much."
clara F. centerville, ohio May 22, 2022 "I thought the technician was "way Out" with his explanation of the cause of the problem."
joanne H. troy, ohio May 22, 2022 "Was satisfied with his inspection, BUT he tracked mud all over my 1-week old carpet cleaning. I am NOT PLEASED and want Stevenson to pay for another cleaning of carpet"
john G. urbana, ohio May 21, 2022 "On time, took care of getting the furnace and air conditioner ready for summer and very customer service minded."
stephen K. troy, ohio May 21, 2022 "First the technician fixed the primary issue--thermostat setting not holding. He took his time about this. Then he went outside to check the a/c box. When he removed the outer panels, he discovered that the fan was not operating. Then he cleared the interior of leaves and other debris, and removed that. No other technician has ever done this-to our knowledge. The a/c works much more efficiently now that the fan is operating. We are so pleased that he did this."
mary A. springfield, ohio May 20, 2022 "professional, knowledgeable, very pleasant, good communication, efficient"
art W. wilmington, ohio May 20, 2022 "This is an ongoing problem and the tech took care of it quickly."
donald D. xenia, ohio May 20, 2022 "Both the a/c and water heater only had a few items that needed to be corrected before passing inspection."
clarence J. dayton, ohio May 19, 2022 "Very knowledgeable and willing to explain the situation in a no BS yet extremely courteous fashion"
clifford L. springfield, ohio May 19, 2022 "Cody Jones answered all of our concerns. He was very polite and did a great job."
sandra W. springfield, ohio May 19, 2022 "He did a real good job and told me everything he was doing and the cost"
douglas H. springboro, ohio May 18, 2022 "Delonde and Jay called ahead and arrived at the appointed time. Their work was performed in a timely manner. They answered all my questions."
jane J. springfield, ohio May 17, 2022 "Because Cody was very businesslike explained everything very courteous"
jim A. eaton, ohio May 16, 2022 "Great service! Very knowledgeable & professional technician. I am Expecting a call from a dispatcher, (dye placed into the system) to schedule a follow-up service call to look for leaks in the ac."
steve F. springfield, ohio May 15, 2022 "The tech was very friendly and told me everything he was doing and asked if I had any questions."
earl C. springfield, ohio May 14, 2022 "Because of the service and having workers like Austin Calicoat and Kevin they done a fantastic job"
ronald T. springfield, ohio May 14, 2022 "It was probably a matter of your overhead placing your estimate a little higher than competitors."
bruce K. huber heights, ohio May 14, 2022 "The installers were great. 4 hours after they left the air conditioner quit working. The brand new system. Its 930 am the next day and no response from the service people yet."
michael H. dayton, ohio May 12, 2022 "Service was excellent. Cody Jones was polite, knowledgeable, and efficient."
scott N. springfield, ohio May 12, 2022 "Appointment confirmation took longer than expected, tech called that morning to let me know he would be there. During his visit he gave minimal explanation of the issue."
katherine M. yellow springs, ohio May 12, 2022 "I had 2 visits from Stevenson's last week for vent cleaning with Rennie and a tune up withMike and Cody. Both visits were conducted professionally and with courtesy."
etta R. enon, ohio May 11, 2022 "Sterling and Walter were friendly and professional. They worked efficiently and provided advice about what issues we might need to address in the future that they noticed. They arrived on time & called ahead as we'd requested. The dispatch process worked well & we felt it was a very reliable response so early in the day. Also we thought the price was reasonable. Both gentleman seemed to carry all necessary tools & equipment so there was no waiting for some item to be delivered."
linda satterfield S. springfield, ohio May 11, 2022 "Unable to correct the problem that day scheduled more service"
jan H. springboro, ohio May 10, 2022 "Everything was completed in the same day when we called on a Sunday"
steve H. dayton, ohio May 10, 2022 "The Technician was on time, got right to work and answered all questions"
bradley D. springfield, ohio May 09, 2022 "Josh is very knowledgeable and provided helpful recommendations"
donald C. huber heights, ohio May 09, 2022 "The service technician was very polite and informative.... He explained different things he was doing which was very interesting..."
stephen R. fairborn, ohio May 07, 2022 "On time, fast, efficient, technician knowledgeable, friendly."
douglas L. springfield, ohio May 07, 2022 "Because he was very courteous and knowledgeable and did a great clean up on the air-conditioner!??"
lisa F. bellbrook, ohio May 07, 2022 "The tech showed my husband a quick and easy way to clean the outside compressor, to keep it running top notch. He was very professional and was nice to our dog and he changed the furnace filter. Well done! 5 Stars!"
katherine O. dayton, ohio May 06, 2022 "Very happy with the service provided. The plumber was very polite, explained well what needed to be done and cleaned up well."
shirley T. bellbrook, ohio May 06, 2022 "They were on time, communicated clearly with us, and were honest in charging us."
jeff E. xenia, ohio May 06, 2022 "Tech didnt even TRY to fix outdoor spigot!! Then gave an outlandish estimate of $575.00!! I worked on spigot for 5 minutes, loosening a nut, and water flowed perfectly. Tighten the nut. Done. Never again will I call Stevenson again for any service work!"
virginia B. kettering, ohio May 06, 2022 "There was no conversation between him & me. He sat in his car a good 10 minutes before coming to the door. I told him access to the furnace was in the back of the house. When he finished, he handed me a clipboard & pen & I signed it He sat out in his car at lease another good 10 minutes. It"s my honest opinion that he spent no more than 20 minutes with the furnace. It makes a grinding noise before or after heating . That did not occur last year."
vera Y. bellbrook, ohio May 05, 2022 "Josh & Jim were on time. I was told the job would take all day, but they were done in @ 5.5 hours. System works great. Very quiet."
robert C. kettering, ohio May 04, 2022 "Tech was very professional and did a great job of completing the Spring checkup."
andres O. springfield, ohio May 02, 2022 "He was great, his explanation of the damage was easy to understand, plus he has customer service kindness"
homer G. dayton, ohio April 30, 2022 "Mike went beyond his expectations to his performing his duties."
kathy S. centerville, ohio April 30, 2022 "They explained to me what was wrong and my need to replace my existing furnace."
jim A. fairborn, ohio April 29, 2022 "Technician was on time, very professional and explained everything he was doing."
deborah P. fairborn, ohio April 29, 2022 "The service person did a great job even though he seemed to be new at the job."
constance R. beavercreek, ohio April 28, 2022 "Technician's service was fine but I requested call back from supervisor and it never happened."
chad H. huber heights, ohio April 27, 2022 "Bryce took his time to ensure that our water heater stayed lit. He gave me some pointers on what to check IF it goes out again. Very helpful."
william H. miamisburg, ohio April 27, 2022 "Appt was changed due to other people needing emergency service"
ray M. jamestown, ohio April 27, 2022 "Repair person was thorough and did not give up until he identified a small broker/failed wire - an fixed that."
david S. xenia, ohio April 26, 2022 "He was thorough and completed anything needing done in a timely manner."
harold B. troy, ohio April 26, 2022 "all of tecs, that have come to my home have always been knowledgeable and polite and aways put their shoe covering on. i really enjoy them when they come,"
shane B. miamisburg, ohio April 26, 2022 "Chose the middle because we really did not get a service per se. One of your residential sales consultants came out and bid a potential job for us. He was as professional as could ever be expected. Ultimately just felt that despite all the 5* reviews there was not enough value in the price for what we were hoping to achieve."
brian S. beavercreek, ohio April 26, 2022 "Provided quick, thorough inspection of Heating and Air Conditioning."
jeffrey V. springfield, ohio April 25, 2022 "Kenneth Wooten did a great job explaining procedures and needed service"
ellen B. tipp city, ohio April 25, 2022 "He worked real hard and checked everything and was so polite. I felt that he did an extraordinary check up and was pleased."
harriet R. dayton, ohio April 25, 2022 "Told me the problem, recommended an outfit that could fix it, didn't charge me."
robert C. springfield, ohio April 25, 2022 "The Tech explained everything very well, answered all questions I had."
david F. englewood, ohio April 25, 2022 "Cody was on time, very polite and knowledgeable, explained what he was doing and spent extra time to make sure everything was working properly."
rachael H. cedarville, ohio April 24, 2022 "The technician was extremely kind, communicative and respectful."
debra J. greenville, ohio April 24, 2022 "I have to wait and see if I have any more problems with the plumbing, to see if it is fixed before I can give a 10 rating."
syd S. englewood, ohio April 24, 2022 "The workers were very good at what they did and polite and customer friendly. The lady on the phone was very kind and helpful."
mary jackman J. centerville, ohio April 24, 2022 "Brice and the other two techs were non stop working to get the job done. They all three were very knowledgeable of what they were doing. They answered any questions I had. They were very friendly and courteous. I am pleased with the work that was done. It looks very professional. Very good job well done."
michael M. dayton, ohio April 24, 2022 "The plumber was pleasant and professional. The work was done properly and timely"
vera Y. bellbrook, ohio April 24, 2022 "Shane and Larry were here on time, even earlier then expected. They are very quiet but efficient. New furnace installation was supposed to take all day, but they were done in 5.5 hours."
mike T. springboro, ohio April 22, 2022 "Paul was very courteous upon arrival. Was on time as he stated when he called. Very informative as he diagnosed and resolved the issue. As he left, he mentioned the other services your company offered besides plumbing. I will be a returning customer because of Paul! Well done!!"
susannah L. xenia, ohio April 22, 2022 "My tech worked hard for two and a half hours. He remembered me form previous visits and remembered how I wanted things left when he left and where things were. He was careful to take Covid precautions, etc."
edna C. springfield, ohio April 21, 2022 "Everything was done in good time and the problem has been fixed."
donna G. beavercreek, ohio April 21, 2022 "On time, gave good instructions, stated he was on-call thru the night if I had any further problems."
patricia T. centerville, ohio April 21, 2022 "Advised me that the furnace filter did not need to be replaced yet...I had the new one ready to go but can save it for next time."
dawn S. kettering, ohio April 21, 2022 "Prompt, Courteous, Respectful of in/out privileges and wearing shoe covers, Friendly and informative. Kenneth Wooten and Ryan Burnett provided excellent service."
donna W. riverside, ohio April 21, 2022 "Josh install two prior boiler in my home, he is extremely knowledgeable on heating systems. Very polite and explains what he is doing ."
david K. tipp city, ohio April 21, 2022 "He did a great job explaining the procedures that he did. He was quite personal, knowledgeable, and professional."
john C. dayton, ohio April 19, 2022 "The employee that came out did not have the proper tools in order to do the job why?."
caesar flea markets M. wilmington, ohio April 19, 2022 "your techs behave like pros and when they say the issue is fixed its fixed. Dustin is always quick to respond and David is very competent."
philip P. new carlisle, ohio April 18, 2022 "Technician was unable to resolve my plugged kitchen drain issue. Did the best he could with his limited equipment (25' snake)."
matt A. beavercreek, ohio April 18, 2022 "Technician was helpful but not as knowledgeable as I would have expected. He had to make a couple calls to get advice and mentioned several times that he had to talk to someone else."
mary H. dayton, ohio April 17, 2022 "My tech was so very thorough and polite. He took time to explain everything he did. I would highly recommend him."
harry C. springfield, ohio April 17, 2022 "I didn't appreciate the technician attempting to high pressure me into purchasing a new furnace/ac when I know we don't really need them.. I also didn't appreciate the technician attempting to get me to sign up for the protection plan which has a cost of $300 or more each month!"
james B. beavercreek, ohio April 15, 2022 "The efficient and friendly service of your service experts."
maria S. springboro, ohio April 15, 2022 "Service tech was on time and very courteous. Gave my furnace and A/C a thorough inspection and had a few suggestions and also answered my questions."
joyce P. xenia, ohio April 13, 2022 "both were very on the job and put material down to keep carpet clean. were not messy."
jennifer H. dayton, ohio April 11, 2022 "For duct cleaning service it was good service but not great. The Tyler F did a lot of complaining about getting his equipment up my stairs. I get that it wasn't an easy job but houses like mine are very common in Dayton. He also would not got into the attic to check my second furnace like I was told when I scheduled the service. He told me that he wouldn't take his equipment downstairs in the basement either. The plumbing inspection seemed fine but I had a toilet stop working the following day. So I can help but question if they had spent a little more time would that have happened?"
mary jackman J. centerville, ohio April 11, 2022 "The techs were very friendly and knowledgeable . They answered my questions very promptly without any hesitation. They kept on the job until it was done. No breaks during the installation."