Stevenson Service Experts Heating & Air Conditioning Reviews

"I hadn't planned on Stev3bson ever servicing my home again after the last visit. Andy won me over with his no nonesense service. He actually serviced the equipment and fixed an issue, instead of trying to sell us a product that we didn't want."

"Very efficient"

"was on time, very professional and nice, seem to do a very good checkup"

"Larry and Lucas worked all day and were professional and courteous the entire day. They answered my questions and completed the job in one day."

"On time; quick,, friendly"

"He was polite and on time."

"He was prompt and did his inspection professionally."

"Our motherboards went out on a Friday, Stevenson's were available on Saturday and new Motherboards were installed on Monday. We went 3 days without heat (50 degrees in our home), but Stevenson's had exceptional service!"

"He was thorough and effecient."

"Quick and easy resolution of our problem"

"technician! pure and simple knowledgeable, courteous, friendly, efficient with time, and didn't leave a mess"

"Best technician you have sent. Serious about his work. First one that took off the plate to expose coil"

"Both men were professional and kind and also thorough. Took their time and explained everything."

"He was polite, went about his work without bothering us, and afterward explained what he had done."

"Ross was professional, efficient, courteous. He made sure to wear the coverings on his shoes, and spent extra time with me to teach me some things about the system that I wasn't aware. Thank you."

"prompt and courteous"

"Ross replaced uv lamp. Showed me old one. Much appreciated."

"When the techs got here, the furnace was running. They noticed that a connection to the humidifier was leaking. They asked if they could fix the leak. I said "Yes" and they immediately tightened up the nuts to stop the leak. It was beyond the job of checking our AC unit. Great guys. Please pass along our appreciation."

"very friendly and nolageable."

"cooperative and effecient"

"While checking AC, the tech saw and corrected a heating oil leak"

"technician was very thorough and efficient. did a good job explaining results of testing the equipment"

"On time. Profressional"

"They walked in the door trying to sell me on a new system they didn't really do anything except try to tell me that my air conditioner was going to cost me a lot of electricity that summer they didn't clean my furnace or even see if it was light all they did was check to see how much pressure I was getting from my furnace to my air conditioning unit. One of the guys was so bowl to keep saying oh this is an old system money money money and even recognize that my neighbors had to air conditioning units and said to his partner money money money ridiculous"

"Stan is a great plumber/technician and a terrific ambassador of the Stevenson brand."

"The tech did a fine job, was courteous and worked efficiently."

"He was knowledgeable, polite and answered all my questions"

"I was a bit upset that i had to pay 55 dollars for a filter that they said would last a year but it hadnt even been a year yet. Maybe frustrated would be a better word. Just didnt have the money right now with the current situation of the world so I had to spend my grocery money. Then he wanted to tell me I needed to renew my service contact for another hundred but couldnt tell me when i needed to do it by. He also said i have had my system for 2 years when i havent even had it a year yet."

"From the moment they arrived, they were extremely professional, caring and friendly. They knew what we needed and were able to get the job done right away to our great satisfaction."

"Excellent installation and they cleaned up as well"

"Michael was very polite, professional, and efficient"

"Nathan was knowledgeable, talked about options and made us feel comfortable."

"Very knowledgeable and courtious"

"Guy did a very thorough inspection--found a leak missed on the last visit and fixed it. He cleaned out the A/C unit, was very courteous and friendly."

"David was very professional, informative and friendly"

"Received the call 2 days prioir to ensure scheduled on-site home review, and was asked two questions regarding Covid19, so expected the staff had been trained on social distancing and handling. William did a great job in initial entry and inspection of AC/Furnace, but then came to dining room table where my wife and I were sitting to sit down next to us. Also offered his pen to sign the form. Again, he was very gracious and professional....just expected a little more awareness of the pandemic guidelines, especially since we are both in our 60's which places us in the high risk group for Covid 19"

"Jacob was very friendly and keep me informed about everything he was very helpful"

"He was polite and efficient."

"The furnace problem could have been solved, if I could have talked with a technician. And no check of $84 would have been written."

"Timely, great communication, great service"

"They were friendly and efficient. Can't beat that."

"It has taken 3 times for "experts" to address the issue with the heat pump. I am not confident it is fixed, as I got 3 differing theories as to what was wrong. Mostly, repairman didn't know why the issue happened.They did not recalibrate or notice that the outside temperature malfunctioned."

"Technician was very knowledgable."

"He was very polite and efficient"

"very pleased with prompt service"

"The service provided and customer service was above expectation everything was explained in detail and installation was easy and very quick wish I had called sooner"

"Fast and efficient."

"Tech was on time and very professional. Walked me through everything that he did. And left me feeling that the system was well maintained."

"On time, efficient, courteous and knowledgeable"

"The ac guy gets a ten. The plumbing guy gets a 4. (We had two techs come out in one day, not sure which this survey is for"

"The technician was very knowledgeable, polite, and got straight to work diagnosing the problem."

"very efficient and knowledgeable. Did not try to sell anything. Some frustration in past service calls, that serviceman has tried to get us to purchase another product"

"SO PATIENT, VERY KNOWLEDGEABLE ALWAYS EXPLAINING THINGS TO US .EXCELLENT TECHNICIAN"

"Prompt service, courteous and professional."

"He worked hard for nearly two hours. After finishing he asked if I had any questions and also mentioned a couple of things that could have been done now. When I told him I usually had those done with my furnace inspection in the fall he said that yes, they could wait that long. He seemed really concerned that I got everything done today that would be necessary for the furnace and A/C to be in good shape for their seasons."

"The tech was very nice and spoke to me as a person not as a job."

"Jeff was one of the best techs we've ever had from Stevenson's... and we've been with you for about 15 years. He was called after hours and took time to explain everything he did, made sure it was working and told us to call if we had anymore issues. The fix didnt work but he even came back out late at night to diagnose the problem. He came back the next afternoon with the part and fixed the issue."

"Showed up when he said he would, kept me informed as he went along, did the required service quickly and was very professional during the entire visit"

"he did a good job and was knowledgeable"

"On time and fast"

"Dustin was friendly, polite and informative"

"Had prompt service and the gentleman was very capable."

"Stevenson's has taken care of my HVAC system since installation in 1989. Always superior."

"HUMIDIFIER WAS NOT CHECKED OR DISCUSSED AND A REMINDER COME UP ON THE THERMOSTAT AFTER TECH LEFT"

"A work was completed in a satisfactory time. The WY_FI had turned off and he reprogrammed it and instructed me how to do it in the future. Also he adjusted the humidity setting, everything else up to snuff. The service man knew what he was doing, very helpful."

"they came an did what need to be done they were polite wore shoe protectors and were very profeshinal ty very much"

"competent, painless"

"He was very polite and answered my questions and did a good job"

"On time, courteous, efficient service"

"Efficient and timely"

"Ron provided exemplary service! Best plumber I've had in 30 years!"

"Joseph is a good technician and I believe in him to do a good job."

"Mike knew our heater wasnt working due to the faulty thermostat, he searched his truck & brought in several units to try & get us a temporary thermostat until our unit was in stock."

"Joe was very friendly and professional. We really enjoyed our conversation following the completion of his work"

"Very timely and professional!"

"Trent was polite, professional and knowledgeable. We have had issues in the past but if we continue to have technicians like Trent and Guy (our last technician) we will stay with Stevenson"

"He was on time and was very good going thru everything."

"Ron provided exemplary information about the issue and resolved it efficiently and effectively! Terrific service!"

"Josh informed me about several things that would enhance system performance"

"He was very courteous and tried to explain what he was doing"

"Very knowledge and explained a couple problems parts that he took care and replaced"

"Very good service. I would like the service to get recognition, but I have to be able to read the name."

"This is the best service guy we have had. Would like to get him each time if possible very knowlegible"

"William was very professional and knowledgable"

"He know what he was doing"

"The technician was very professional, and communicated with us about his service at all stages of his visit. He took the cover off the air conditioning unit and hooked up the hose to wash the fan and the coils. No one had ever done this before. He said it should be done at each service call. Impressive!"

"Great service and clean install."

"Ron was the most considerate and did excellent work."

"Very courteous and knowledgable."

"Ken was very professional and helpful."

"Helpful, efficient, professional, friendly technician."

"William was very knowledgeable and explained everything"

"Jeff called before he arrived, he worked on the problem, got it fixed, and was very pleasant."

"Jeff kept working the issue and found the solution"

"Professional, polite, knowledge technicians"

"Kevin was fabulous. A man of his word."

"I was satisfied"

"complete friendly"

"He was pleasant, tolerated my questions and thoroughly explained everything."

"Professional, pleasant and thorough"

"The technician took time and checked both the furnace and the A/C."

"Told me it was beyond repair, but that was a lie, I'm about to contact BBB"

"The technician introduced himself.and identifed himself properly, Advised why he was here. He proceeded downstairs to check everything out with the furnace. After completing.his jnspection he assured everything was running fine.."

"After contacting Stevensons about my heating problem on a late Saturday afternoon they had technicians Guy Romaine and Joe Violet at my house within a couple of hours. They diagnosed the problem and fixed it."

"Very respectful, courteous and friendly. Answered my questions and offered additional and optional information to assist my concerns"

"They were timely and very informative."

"Very professional"

"Guy checking ac left fuse block laying on window sill , and didn't cover unit back up- left it laying on ground"

"Because Miles was very polite, professional and efficient ! He can come to do the one year check too, I liked the way he took care of things and he was very nice to my special needs dog !!!"

"Guy and his assistant did an outstanding job, staying with the project until they discovered the source and made repair."

"He did not have the right part for the problem but took the time to wrap the plunger to stop the leak. Very much appreciated for the temporary fix."

"Technician seemed upset upon arrival and acted like it was an inconvenience for him to service my units. Dirty filters were left by furnace and not disposed of. Other technicians have taken the time to clean up units/humidifier calcium build up instead of just throwing in some filters (I can do that myself). Please do not send this technician back until he can stop treating customers like their a bother to him. He did seem knowledgeable but just pissed of at the world!!!"

"Very professional and listened to my concerns"

"Stevenson techs are always great. But I really liked Trent! He was very good at explaining a few things to me! Answered all my questions ! I will be requesting him for future service appointments!, Thank you also for sending me this e-mail cause I wasnt able to do the review on Google Map!!"

"Louis was very informative and answered all my questions"

"Technician was very thorough."

"a bit of a problem developed after their visit and needed more help."

"Technician was second to none!"

"Josh always explains the problem, what he needs to do to fix the problem and how long it will take. Mike couldnt ask for a better preceptor for learning about boiler troubleshooting and repair."

"Technician did not find the problem that was indicated on the thermometer, so he called a supervisor (?) to assist him. They seemed to be thorough in looking for a problem."

"technician was very polite and knowledgeable"

"Very timely and polite."

"I never received any feedback from the Tech."

"Stan worked VERY hard to complete this job, in the face of constant problems (unavailability of materials needed, materials available but damaged, etc.) He always kept me informed and a part of decisions to be made. He really does put the customer first."

"Your team is always helpful, very professional, and quick with the services ."

"While it took two calls and 2 visits they final got our furnace running and it hasn't quit aging for 2 days.While they arrived in the time frame they were given, I was given a different time for the morning visit which was earlier."

"service was fast. someone was at my house in lest then an hour. Friendly, kind and respectful"

"Trent Swift was very professional and courteous. Answered all my questions."

"Mr. Ross did an excellent job"

"I have a Stevenson Plus service contract. Furnace went out, no operation. Called for service around 2pm. Agent asked if I wanted service that day. Winter, yes of course. scheduled a 4-6pm service appt. Call back at 6:15 for status. Schedule hadn't actually been made. Manager got someone else there in about 1 1/2 hours. Technician was great and eventually did a workaround for blown heater power breaker. Thinking I may not renew service contract and get local service contract."

"The technician that came to our house helped us to change the flow of our heat so that our bedroom didnt get all of the heat."

"It took 3 days to get a technician to my house"

"As always Mike answered all our questions and explained everything he did"

"Kenneth was on time, explained everything that he was doing. Gave instruction on filters. Informed me about air condition. Program with Stevenson. Really a nice person, very informative."

"He was very knowledgeable professional friendly. I forgot his name and cant read signature on Health Report"

"Josh is a very qualified tech, answers questions & get the job done"

"Professionalism and courtesy of the techinican"

"Took time to look for any other problems and made sure the job was as done correctly"

"Very happy with Josh's work on the boiler and his explanations of what was happening."

"No troubleshooting was performed, prompt replacement of a printed circuit board was completed, but this did not fix the problem. The next morning outdoor unit (Heat Pump) was iced up again, same as before the service visit. Replacing the pc board did not address the problem."

"Called ahead, on time, explained what he was doing"

"He was very informative and polite"

"We don't know if anything was found and nothing has changed; we're still getting erratic behavior from the furnace/thermostat and still have the error message 6 minutes into each cycle. Since we're on the Advantage Plan we're going to have to keep using Stevenson."

"your guys came to my home for a plumbing consultation i explained that my sisiter would be at the house because i was at work i didn't get a phone call or note explaining what what found"

"Trent was very good and communicated everything he was doing"

"Ended up being less money and explained everything well."

"serviceman seemed very knowledgeable"

"Technician was able to come to our home after regular business hours. He was also able to tell us what needed to be repaired. He also suggested we may have a warranty with the company who installed our unit. We did have a warranty on it."

"straight forward answers to my questions"

"Tech called me since it is a rental and I wasnt there, the tenant was"

"Highly skilled and took the time to explain my options. Honest, helpful."

"Because Stan Foss went the extra mile to repair all my issues. I'm very pleased with his work."

"The quick appt, promptness if technician and his thorough explanation of the problem."

"Friendly prompt service. Fixing the problem, and discussing future options."

"Stan Foss is a very knowledgeable, courteous individual who took the time to explain what needed to be done & why and accomplished the task in a most efficient manner. If your company allows such things, I would make a by-name request for Stan to respond to any of my future plumbing needs."

"They came in, checked out the equipment, cleared drainlines and everything was running fine."

"Well first of all the guys you sent over was not interested in fixing the furnace I had like I requested they was trying to get me to lease a new one I didnt call them over for that then they finally looked at mine and told me that the igniter was out and it would cost 508 dollars they said we know that piece is bad for sure but there could be more wrong so while they was outside I priced it with a different company and they priced it for 280 so I told them to come over and when they got to my house they looked at it and it was the valve it wasnt even the piece they told me so I would have been out of a lot of money if I would have had your company do the work because they would have been putting parts on that was still good for a really expensive guess you could say then I called the women in the office and she was not even interested in making it right and returning my 100 service charge so with all that that happened Im really not impressed with this company at all and I wonder how many other people had furnaces that was fine and they just try to sell you a new one because your company benefits from it you have to keep your customers in mind that is just terrible to do that to people Im sorry I dont like to complain but thats my experience with your company I hope the best thanks for asking for my input"

"Profession. Pleasant. Sense of humor. Diligent. Explain plainly and fully. Willing to answer questions."

"Problem was corrected"

"The company provided as promised, did call backs, and provided very fast service. Their representative was very polite and knowledgeable and on time! I couldn't ask for a better experience."

"Although my problem was fixed it took several different visits to do so. All were courteous and knowledgeable. I still dont understand why I first encountered this issue only days after my scheduled tuneup. Coincidence, I hope."

"had the blower part of our furnace replaced-turnover just one day-Guy Romaine (our technician) explained everything and was very courteous."

"Nobody gets a perfect score everything else was great"

"solved and repaired problem."

"Very satisfied. Started assessing things quickly."

"Technician was very polite, and helped me check my filter and helped me with some allergy concerns I have."

"Very knowledgeable plumber"

"Did excellent work on a difficult job"

"Looked to find the source of the problem and fixed it. Not just saw the furnace was starting."

"He was thorough and persistent in tracking down the cause of our heat problem."

"Very courteous. Answered all my questions."

"Great quick service. Came on same day called"

"Because, I feel he was honest, and that goes along way with me."

"The technician was great and you were able to get out here in a hurry!"

"Joseph is very professional as far as answering our questions about the services being performed. I asked for Joseph to come back for my future service calls. He is such a knowledgeable technician. Great communication skills. Stevenson is lucky to have such a qualified technician on their staff."

"Joseph was fine. But I should NOT have had to had him here just 6 weeks after a part was replaced, for the same thing! And he told me someone from Stevenson would contact me after he talked to them. Well that didnt happen either. A furnace that I paid $5000+ for, and is less than 2 years old, and I have had maintenance service - should not be having problems. Bad furnace? Installation still wasnt fixed, still cant open my door all the way...I think I was sold a cheap piece of crap equipment for what to me is a lot of money."

"He spent a lot of time and tried different things to make sure it was fixed. It did stop working later that night, so I called again. However, it started back up before the late night service person arrived. So I cancelled. It has been a 24 hour plus and is still working."

"As always he is very knowledgeable and very helpful. Explained what he was doing and why"

"Technician was very kind, patient, and helpful."

"The problem with the error messages seems to be corrected thanks to Joseph and Russ. Since we're on the Advantage Plan so we'll be using Stevenson for at least the length of our plan."

"Everything about the installation of my new HVAC system and tankless water heater was terrible, including all the follow up visits required because neither the furnace nor the water heater passed inspection. Which of course required re-inspections by the inspectors. The installation techs also didn't show me how to use the new system and the humidifier. I was unable to use the humidifier for the first winter because a crucial component hadn't been installed. Working with your company was a truly terrible experience, I will not ever recommend Stevenson's to anyone and no one from your company will ever be permitted in my home again. When a company overcharges as much as you do, I expect a high level of professionalism and expertise, $11,000 for a new HVAC system and water heater is excessively high in today's market, your company fell pitifully short."

"They were both very professional and friendly"

"The tech greeted me with a smile. He was very friendly, professional, and courteous."

"Everything went smoothly."

"The guys were very thorough, expedient, and thoughtful."

"Bryce was very pleasant, but he ran out of chemicals to test our water. My biggest concern was whether our water was good for our tankless water heater. I was not able to find out, so Bryce needs to come back."

"Tech was very good person and he knew what he was doing."

"Ended up costing a lot more than simple $79 tune up My furnace was working fine. The next day after the tune up it wasn't working. Andy spent 5-6 hours repairing. I had a warranty on the part. It took him about 15" to replace it when it finally came in. I was charged over $300 for labor on top of a $114 fee for a humidifier pad. I was sick when a simple $79.00 tune up on a working furnace costs me over $400. Andy was a nice man but I know nothing about tune ups. I feel like I was taken advantage of. Your company was unfair with your charge. Warranty parts should not be managed by overcharging for labor. My family and friends advise me to find a new company"

"He was very thorough in checking both heating and air components."

"the rep was on time, professional and efficient"

"Technician was very polite and informative."

"Trent was professional, polite and helpful"

"He jumped right in to what he had to do. Was very friendly with my animals. (-:"

"Professional installers"

"They were on time. No Company is perfect."

"On time, friendly, clean and explained the checklist."

"The technician came in very professional and did what he needed to do timely. He answered all my questions and offered suggestions."

"Excellent service"

"Jeffrey did an excellent job in diagnosing the problem. I feel he went above and beyond to ensure that everything was working properly and to ensure that we would not run into any future problems. While the problem was simple, he took all the extra steps that me feel like he truly cared about me and family and the company he was representing. Being a Lt Col and Doctor in the Military for over 35 years this is missing from today's world, Thank you Jeffery!"

"My water heater did not pass inspection because they left off a part. When the inspector told me what was missing someone came out very quickly to put the part on. I was satisfied with the quick reaction but was not satisfied with the fact that the part was left off in the first place. Also the original installer of the water heater left metal scraps in my basement."

"Super friendly, explained everything he did"

"All good ..Got job done which is always a good thing.."

"competent technicians"

"Tech was very prompt, professional, and friendly. I was very satisfied with the service."

"in and out no fuss no mess ."

"Trent took his time and seemed like he really cared about our needs"

"Trent arrived at our home on a difficult day - one of our pets was gravely ill and Trent was very compassionate and respectful while he was in our home. We appreciated his sensitivity to how we felt."

"Very friendly and proffered"

"Knowledgeable, polite and early arrival"

"Always enjoy talking to dustin,very honest and upfront,and a very good represtative of your company.we always request him when there is a visit."

"I'm not thrilled to get a sales pitch with my service check up. Its almost like I'm paying you to put an atm twist on me, when all I want is my equipment serviced."

"Everything went exactly as it should, Ron was great and got the job done quickly."

"minimal time spent checking plumbing lines and fixtures; no copy of a receipt and no checklist provided by technician, I had to separately request. I appreciate receiving tips on how I can maintain the plumbing fixtures/lines in between annual inspections and this was not accomplished with this visit."

"Prompt and very professional"

"Well mannered and knowkedgeable"

"The technician was given the error message taken from the smart thermostat. He checked the filter, which was clean and looked at the thermostat but didn't seem to know how to work it. We discussed changing our the thermostat since we've had previous issues with the thermostat communicating with the furnace. The technician did not have that type of thermostat with him but had us sign a paper to have the manager order a new thermostat for us."

"He was thorough and knowedgeable. And, he was. pleasant, respectable and professional"

"Very pleasant quick, concise, punctual, and knowledgeable. Good work."

"Very knowledgeable & very courteous"

"Joseph it's very patient with my mother. He takes his time and listens to her and explains things with examples to help her understand how things work which id greatly appreciated. And BTW, I never give a 10. Always room for a surprise!"

"Bryce and Geremy were very professional in both the installation of the new water heater and the removal of the old."

"Trent was very kind and professional"

"This young man was very courteous and he was very efficient. He replaced a water heater and water softener and he was very professional. His work was excellent and he cleaned up the area before leaving."

"Mike was very thorough"

"Fast, courteous, repair worked."

"prompt,courteous service"

"Ron was very knowledgeable and I felt he had my best interest at heart."

"Joseph was very professional and completed the service in a timely manner."

"He explained everything he was doing."

"Did an excellent job and explained what he did and condition of my unit."

"Our plumber, Rick Stoermer, did an extremely professional job replacing our water heater. New to our home, he took the time to educate us on various plumbing fixtures and coached us on future improvements needed."

"all maintenance was performed in min. time."

"On time, good service"

"As always, Dustin was on time, courteous and professional. Also, the woman who made my appointment was very helpful and kind."

"Very polite & courteous, very thorough, explained everything to me in detailed understandable way."

"Trent was very courteous."

"William was very thorough and explained everything he found in excellent detail."

"Consultant was professional and kind. He was informative and and studious about getting the job done properly."

"Very informative and patient in trying to figure out what was wrong with furnace."

"Technician had been here before . He is very friendly, efficient and extremely personable."

"Technician was polite and knew what he was doing. He asked about previous suspected coolant leak and offered to check to make sure there was no leak."

"Showed up on time, called before he came. He was helpful and personable."

"The technician you sent this time was great. He was polite and professional. Please send him back in 6 months."

"Service was timely and Guy stuck with identifying a difficult problem. The problem should have been identified when the technician was here a month ago."

"On time, service done right"

"Showed up on time, knowledgeable, personable, kind, informative"

"Shower drain leaked. Gave me a $850 repair estimate. "two man job" NOT TRUE I went to Handyman spent $35 and fixed it myself."

"He new his job."

"Technician provided clear explanations of actions."

"Quickly corrected"

"Josh fixes it right. And has great customer service while he does it."